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“Nice hotel - helpful staff -”

Best Western Logan Inn
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Best Western Logan Inn
Ranked #1 of 2 Hotels in Chapmanville
Morristown, Tennessee
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel - helpful staff -”
Reviewed June 17, 2014

This was a nice hotel. Carpets are a little worn, but it was clean, quiet and comfortable with a very friendly staff. Everyone from the front desk staff to the cleaning/maintenance staff greeted us and wished us a nice day. The breakfast selections aren't the best, but there is a Huddle House in front. The bed was comfortable and the room was a good size with a comfortable chair to relax in. Only a couple of choices of places to eat dinner in this small town.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, June 18, 2014
Thank you very much for your kind remarks regarding our property. We continue to strive to be the BEST, and we love getting feedback to let us know how we are doing. We get even more excited when a "Contributor" on Trip Advisor leaves feedback because it allows us top be compared to other hotels in other areas. Than you again and we wish you safe travels!
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96 reviews from our community

Traveler rating
    43
    30
    7
    8
    8
See reviews for
39
10
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Tulsa, Oklahoma
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2014

We stayed at this hotel while I did the Hatfield & McCoy Marathon in Williamson, WV. It was a bit of a drive but the closest we could get reservations. Breakfast was laid out far earlier than the regular time so guest participating in the race could get something to eat. Our room was very clean, something I appreciate even more after a horrible experience with filthy room at a pricey Westin a few months ago.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank agronamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, June 19, 2014
I wanted to thank you for taking the time to give us feedback regarding your stay with us. We strive to be the BEST hotel in our area, and with your comments, even out of our area. I hope you enjoyed the marathon, and we hope to see you again next year. Thank you again and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chapmanville, United States
1 review
Reviewed May 27, 2014

during our stay for many months due to our home being flooded, we were treated with the upmost respect and care. The entire staff made us feel at home and was always kind, caring and thoughtful. It was a trying time for our family and the staff made us feel comfortable and welcomed. One of our maids, Pam, was like family, she cared for our son and other famliy members that would come to visit us! God Bless everyone that works there. Excellent Staff

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, May 30, 2014
Thank you so very much for your kind words. It is Best Western International, as well as our local new vision to "Stay with People Who Care". I explain to my employees all the time that anyone can sell a hotel room, but it takes extra special employees, putting forth extra special effort, to give an experience. We thank you for the opportunity, and wish you and your family all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
1 review
Reviewed May 2, 2014

The staff is most excellent and friendly. The rooms are clean. I have stayed there many times in the past for work in the area. The Huddle House in the front of the Hotel is a great place to eat. I will be staying there every time I am in the area for work.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, May 5, 2014
Thank you John G for the kind remarks. We do take GREAT Pride in all we do in making sure we "Lead the Industry in Superior Customer Care". I do appreciate you taking the time to review our property and look forward to the opportunity to continue being your hotel of choice when in our area. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilson, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2014

Very comfortable hotel. No problems. Rode an hour longer than planned to stay in a Best Western, we were not disappointed. The rooms are nice and clean. Breakfast was satisfying. The hotel was well worth the price

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, May 2, 2014
Thank you very much for your kind remarks. It is our goal, as well as the Vision of Best Western International to "Lead the Industry in Superior Customer Care" and it is very nice and reassuring to get feedback such as your to let us know we are doing just that. We hope to see you again and wish you safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapmanville, West Virginia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2014

very clean , covenient , and friendly , close to everything that i needed, staff very professional, there was no noise in the hallways like most places huddle house right across the street they even deliever, coffe and drinks in the lobby which was very helpful, overall a good place to stay.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank scubble2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, May 2, 2014
Thank you for taking the time to leave feedback for our hotel. We always appreciate positive feedback, as it lets us know we are doing our jobs. We strive to be the BEST in our market and treat each and every guest like family. We wish you safe travels and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 1, 2014

I stayed here as an overnight stay on my way back home to Toronto. For some reason, I had expected small town charm, what I got instead was big time indifference and lack of interest. Right from the parking lot to the inside of the hotel, it is a great let down both lacking in any form of welcome. There are only 5 parking spots in the front of the hotel which were occupied when I arrived in the late afternoon, around 4:30PM, the parking lot to the side of the hotel was empty, and I was the only one parked there. The front of the hotel is unswept, entrance into the hotel also dirty and needed to be vacuumed or swept up, the front desk dingy, the front desk clerk uninterested and lacking manners of welcome and smile. Sometime later in the evening I went to my car to get something, and found the parking lot rather un-illuminated, felt uncomfortable about how dark the locale is.

My room was clean, the bathroom clean though it had spots of paint chipped off, and was without a shower curtain when I arrived. The Internet service was intermittent. I had to sign in several times through the course of 2 hours. The breakfast is utter waste of time, even the coffee was awful with only powdered whitener.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller0515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rkveton, General Manager at Best Western Logan Inn, responded to this review, May 2, 2014
I would like to apologize for your experience while visiting our hotel. As you can see by most all of our feedback, this is not the norm. I can assure you we are taking your concerns seriously, and addressing each and every one of them. We do hope you will give us another opportunity in the future to prove this to you. We wish you safe travels and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Logan Inn

Property: Best Western Logan Inn
Address: 47 Central Avenue, Chapmanville, WV 25508
Phone Number:
Location: United States > West Virginia > Chapmanville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chapmanville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Logan Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to Best Western Logan Inn - the Official Lodging of the Hatfield McCoy Trails! We are proud to offer you the BEST in Customer Service, Hospitality and making you feel "at home". You can start your day with a good work out in our fitness room and a free continental breakfast and end your long hard day with a dip in our indoor, heated pool. We have a Huddle House restaurant right in front that offers any meal, any time so you wont have to go far to get some GREAT food. We look forward to seeing you! ... more   less 
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Also Known As:
Best Western Chapmanville
Chapmanville Best Western

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