We came to WV for the wedding of our very close friends. We chose Bear Creek for its location (it was the closest we could find to the ceremony site) and booked months in advance. When I called I was told that the price was $20.00 more per night than the price listed on the website. The weekend would be filled with events for the wedding so I thought, “Fine, it's 15-20 minutes away. That is what matters.”
When we arrived we waited in line to check-in at a food counter where, I am not kidding, I was given a greasy pen to sign the credit card receipt.
Our room smelled slightly of smoke and one of the two dresser drawers was broken but I was too tired to take issue and we went about setting up our room for the big weekend. I still think, “Fine. It will be easy to get to and from events for the weekend. Now, I just want to unpack and be ready for the morning.”
The next morning my husband stepped into the shower only to have the handle fall off in his hand. Neither of us was dressed so he put his dirty clothing back on and went to the food counter to get the problem taken care of. Fifteen minutes later he returned with a woman who rolled her eyes but agreed to move us to a different room. Because we had almost completely unpacked for our three night stay it took several minutes to: get the new key, re-pack and move to the other room. As we were carrying over several hangers of formal attire it became immediately clear that the hanging rack in our new room was broken. My husband went back to the food counter to ask for a clothes rack or some other means by which to hang the easily wrinkled clothing we would be wearing in the next three days. They didn’t have anything and we ended up laying out our suits and dresses over one of the beds so they would be presentable.
In the meantime, we have now missed our lunch appointment with other friends attending the wedding and (due to the telescope satellite in the area) could not call them. So my husband ran out to at least catch them at the restaurant so they didn’t worry and to grab us something to eat. I showered and tried to make our new room a habitable place for the next two days and nights. My husband did not get to shower before we had to be at the rehearsal (we were both in the wedding) but we were still trying to make the best of it since this was a happy occasion.
After the rehearsal we returned to the room so that he could finally shower before we went to the rehearsal dinner. We knew we would be skipping the dance lessons in-between because he had now gone without a shower since the previous morning. In other words, he was desperate to take a shower. Well, no such luck. The Lodge had turned the water off in the all the rooms because someone was attempting to fix the shower in our first room. The man at the food/check-in counter told us it would be 30-45 minutes before the water was back on. Another employee said, “Oh, you were in Room 8?” and snickered as he walked away. So this guy KNEW previously there was a problem with our first room?!? At this point it was not “fine” anymore. It was very NOT FINE.
So we asked to speak to the manager or owner. We were told that the manager and the owner were the same person and that, “She might be in later.”
By the time the water was turned back on, we were 40 minutes late to the rehearsal dinner and, worst of all, could no longer keep from the bride and groom and other friends how awful an experience we were having.
Later that evening we asked two other “employees” two more times if the manager/owner was in and finally got a straight answer, “She travels for work and is not onsite,” but they would try to call her. It was the next evening before, upon asking again, we were offered a $25.00 refund. Perhaps that would fix the problem for someone else but we were insulted. Not only is that a single digit percentage of our total cost, there is nothing that can replace the time we lost in attending, or rather, not attending once-in-a-lifetime wedding events.
It is not often that one can accuse a hotel of practically ruining one’s experience but Bear Creek Lodge came darn close. It is unforgivable.
- Also Known As:
- Bear Creek Hotel Cass