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“Facility is nice but business owner ruins a vacation”

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Smoke Hole Caverns & Log Cabin Resort
Ranked #1 of 1 Hotels in Cabins
Certificate of Excellence
pentress
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
“Facility is nice but business owner ruins a vacation”
Reviewed July 8, 2007

You don't post reviews that include profanity, threats or personal insults. Well, you would not be able to communicate with the owners of his facility. My family had a misunderstanding about the use of the pool. We returned from dinner, and went to use the pool about 9:30 pm. The pool gate was open, the lights around the pool were on (the pool does not have underwater lights), there were no pool hours posted, and music was playing over the stereo, so we assumed it was ok to swim. The owner came to the pool and started yelling at us for being in the water. Then he continued to yell and curse as he followed us to the cabin. One of the swimmers in the pool was actually a relative of a registered guest that had stopped by after dinner. When the owner found out that this swimmer was not a "registered" guest, he proceeded to order that relative, his mother, sister and grandfather off the premises.

Then my mother and sister tried to explain that the four "unregistered" guests were not staying the night, they had only stopped by to visit after dinner. The owner continued to argue, yell and curse our family because we were in violation of the resort "rules".

The rules did clearly state no guests were allowed at the cabins, however, we thought this meant no overnight guests. We did not realize that we were not allowed to have a visitor at the cabin. So, we were wrong, but the owner of the facility certainly made no attempt to courteously explain the situation, and ask our visitors to leave. Instead he repeatedly used profanity, yelled and insulted us.

I'd advise anyone wanting to relax in this area to stay away from this facility. At check out, we were told never to return to their business. They really don't need to worry.

  • Liked — The cabin was excellent
  • Disliked — the owner
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
20 Thank dunkardvalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Any
English first
Marion County
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 7, 2007

We booked a cabin for a family weekend. Upon arriving the grounds are beautiful and the kids were very excited to swim in the pool. Our cabin was also very nice.....however in the evening my son arrived later - and we had allowed him in our six person cabin limit - but with the two little ones in our cabin - we had eight. Some of the members of our party were swimming in the pool after dark (which had no time restrictions posted) and the owner= Jerry Hedrick came down and using profanity instructed them out of the pool . He then walked straight into our cabin without knocking (my granddaughter was in the middle of changing her clothes) and continued his rampage of profanity.
There were little ones in the cabin (6 and under) who were very scared by this outburst. We asked for a refund and stated we would leave immediately and he refused to refund our money.
We left anyway - because we felt we had been severly mistreated by such an establishment. We are out $412. 00 and have severely hurt feelings. We do not recommend that anyone stay here!

  • Liked — beautiful atmosphere
  • Disliked — treatment by owners
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Moore23Cna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwest
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 24, 2007

Positives:
1. Close to most anything you want to go to in the area.
2. Clean and neat accomodations.
3. Great Pool, play area, and walking area for kids.
4. NOT directly facing the main road. Cars can fly down the country roads and these are off the main road with plenty of space between.
5. Nice grilling areas outside for a more "camp" like experience.
6. Beatiful view .
7. Additional "fun" activites offered by the owners - the Outfitters (hunting fishing experiences), tours in the "back country". All with costs associated.
8. Cable TV and Wireless Connection (you must ask when you check in what the network key is, you won't find it posted in the room anywhere and is a few miles back to the check in area if no one is home in the owners house that sits on the property)

Negatives:
1. No Cell Phone Coverage - no phones in cabins. (this could be a positivie for some)
2. No alarm clocks/clocks.
3. None of todays typical conveniences in the rooms: blow dryer, iron, ironing board, etc.
4. Mattress and Pillows are very hard.

All in all, it was a great experience - we just needed to know some things in advance and we would have been more prepared.

While the owners have a down to earth atmosphere and way about them, they can be overbearing and definitely have a salesman mentality in that they try to persuade you to partake in their activites that have costs associated. It is a business!

  • Liked — My daughter enjoyed the grounds.
  • Disliked — No phone communication - cell, or room phone.
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Cat_Snoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 20, 2007

If you don't mind constant dog barking the cabins are nice enough... Lot's of rules and regs that kind of make you feel as if they will evict you at a moments notice.......One unbearable aspect was the vinyl cover on the mattress....If you've never slept on an air mattress you won't know what I'm talking about, but they make you sweaty and sticky in the morning.....I found this to be unacceptable...I mean I can understand wanting to preserve your property but that was going a little to far.....It made nighttime something to dread.....

  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank ceddy45742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limestone,New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 18, 2006

After months of searching my sister found this place. We live in ny and she lives in nc so it was halfway so it worked for eveyone. The cabins are new or close to it some have fireplaces and some have woodstoves, but there is also a heater built into the wall for heat. This was a great place for a small family reunion. there is not much to do there but the caves are awesome and the mountains are magestic. Hunting well lets just say you better shoot on top and hope your camp is on the bottom. fishing stream behind the cabins thats fishable. will we go back yes

  • Liked — the log cabin
  • Disliked — toilets are crowed with the sink
  • Tips/Secrets — watch your trip od mapquest is wrong
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2006

We took our two teenagers here and they absolutely loved the place. The pool was clean and the grounds were lovely. The cabins were nice, just enough room for our group of 4. Loved the wooden swing on the porch.

  • Liked — Lovely cabins, well maintained grounds, pool just outside our door
  • Tips/Secrets — Book early
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daisyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2006

The SmokeHole cabins are beautiful but if you like animals it may not be for you. The owners dogs are kept in terrible conditions and it ruined our vacation time there. Most of the dogs didn't have water but the fell that did had putrid water. Their feces were piled over a foot high in the tiny cages that four were kept in. The other four were on short chains and only one had a doghouse, the others had to seek shelter under old tractors. Everything else there is so beautiful that it was a shame to see the dogs like that, otherwise I would have gone back for future vacations.

  • Liked — Beautiful surrounding
  • Disliked — The way the dogs were kept.
  • Tips/Secrets — SmokeHole area is beautiful, I just wouldn't stay at the SmokeHole cabins again
  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smoke Hole Caverns & Log Cabin Resort

Property: Smoke Hole Caverns & Log Cabin Resort
Address: 8290 N Fork Hwy, Cabins, WV 26855
Location: United States > West Virginia > Cabins
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Cabins
Number of rooms: 20
Official Description (provided by the hotel):
Our resort property starts out with Smoke Hole Caverns, the brand new gift shop, the main office, and our log motel being located on the same property. As you travel 2 miles north you will see separated the Smoke Hole Log Cabin Resort area and the Smoke Hole Cottage area. Both groups of cabins our located on their private properties and offer a simply gorgeous rural retreat to the Appalachian Mountains. ... more   less 
Also Known As:
Smoke Hole Caverns & Log Cabin Hotel Seneca Rocks
Smoke Hole Caverns And Log Cabin Resort
Smoke Hole Family Log Hotel
Smoke Hole Family Log Motel

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