I was traveling on business, teaching Stephen Covey's "7 Habits of Highly Effecitve People", and I needed a cozy resting place and hot shower in the morning and evenings. The first morning I did not have hot water, and I dealt as best I could, contacted the front desk, and went on my way. When I returned in the evening, I still did not have hot water, and by then i REALLY had to have a shower. Quite frustrated, I contacted the front desk and told them I needed hot water or I would have to move to another hotel. Finally, 2 hours later they moved me to the other end of the hotel because they said they had hot water on one side but not on my side. I told the front desk staff that I expectted restituition for my inconvenience and asked that my comment be given to the manager.
I stayed for 3 nights, and checking out early on Thursday morning, 2 of the staff members who had been involved in the hot water and moving issues were standing there when the manager asked me if all was okay. I was livid. I expected an apology when I checked out, and some type of restituition, but I got neither. Rather, I was charged a full bill and neither of the 2 staff said a word.
I would have complained at checkout, but I was so angry by then that had I opened my mouth it would not have been pretty, and I pride myself on my professional demeanor. Therefore, I went on my way and I will never return to the Wingate Inn at Bridgeport.
I have always stayed at the Sleep Inn in Bridgeport, which is 2 exits closer to all of the restaurants and shopping, and I plan to return. The customer service there is superb, and the hotel is new, clean and cozy.
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- Also Known As:
- Wingate By Wyndham Bridgeport Hotel Bridgeport
- Wingate Hotel Bridgeport