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Best Western Berkeley Springs Inn
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Reviews (423)
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10
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All reviewsparking lotfront deskno elevatorrestaurant next doorfree breakfastroom was cleanhot breakfastoutdoor poolbreakfast barspa roombiscuits and gravyfirst floorcomfortable hotelwould stay here againin towngreat place to stayyogurt
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Reviewed November 12, 2013

Had a great pass through in Berkley Springs, WV on our way to a Steeler's game. Would highly recommend the Best Western! Great staff and awesome bed. Sleep like a baby! Will be back next year for our annual Steeler's game.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Jeannette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded December 21, 2013

Dear Jeannette,


Dear Guest,

Thank you for your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope the Steelers were able to pull out a victory, and more importantly that you had a good time at the game. We look forward to seeing you again next year!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We booked online and had never been anywhere near Berkeley Springs, what a great place to relax and be refreshed! The staff were friendly and very helpful whenever we had questions. The room was clean, clean, clean, and the beds were comfortable with plenty - more than enough - pillows! We upgraded to two nights in the spa room since it was available and my husband especially loved that feature. Our night in the traditional room was great as well, again, very clean and nicely appointed, much more than we expected! The breakfast was the greatest surprise of all...most "hot breakfast" offers simply involve a toaster, but at Berkeley Springs Best Western, they went all out, with a waffle maker, gravy and biscuits, sausage, and mini omlets plus juice, muffins, bagels, yogurt, cereal, and more. Amazing. We loved the extra savings of enjoying a huge breakfast, then waiting until mid-late afternoon for our other meal of the day. If we ever return to Berkeley Springs, we know where we'll be staying!

  • Stayed: October 2013, traveled as a couple
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Thank Brenda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded December 21, 2013

Dear Brenda,

Thank you for taking the time to provide feedback for our hotel. Your business is very important to us and we value your comments. Your review is exactly why we do what we do, and strive to provide every guest the same high-level experience. We hope you will come back and see us again soon.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

When I pick a place to stay I'm never sure what I'll find. Here I found everything to be as it should be. The things that should work did. The room was quiet and did not smell of anything bad or cleaning products or pesticides. The bed was comfortable. The only drawback is no elevator, so if you have a stair challenge request the first floor.

  • Stayed: November 2013, traveled on business
    • Value
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Review collected in partnership with Best Western
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded December 21, 2013

Dear Linda,

Thank you for your comments regarding your recent stay with us. We appreciate you taking the time to provide feedback. Your feedback assists us in providing a superior experience for all guests. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

We were pleasantly surprised with the hotel since I booked on line and had never been to Berkeley Springs before. The hotel was off the main road and we almost missed it but the quality of the room made up for the location. The staff was very helpful with any questions we asked them and gave us some information about the town. Having the breakfast in the morning was a great feature and it was very good with a lot of options to choose from. We will be sure to stay there if we return to Berkeley Springs.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Eileen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded December 21, 2013

Hello Eileen,

Thank you for your comments regarding your recent stay with us. Your comments are very much appreciated. We are glad you enjoyed your visit to Berkeley Springs, and hope you are able to visit with us again. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed October 25, 2013

great stay. in a very nice setting. breakfast is very good, with a good selection. would definitely stay again. me and my daughter had a mother/daughter spa day in town and stayed two nights at this Best Western.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded October 28, 2013

Dear Guest,

Thank you for your wonderful comments regarding your recent mother/daughter stay in Berkeley Springs. We are very happy to hear you had a wonderful time and hope you left feeling relaxed and rejuvenated. We hope you will come back to see us again soon. Thank you again for your feedback!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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