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“Enjoyable and hospitable”

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Best Western Berkeley Springs Inn
Reviewed June 12, 2012

The Best Western in Berkeley Springs was a nice place to stay for the weekend. We were able to check in early and the front desk was warm and welcoming. The staff saw to it that we received extra towels and provided us with a wine cork when asked. The rooms were very clean and the beds were soft. Overall, the only complaint I have is that the hotel entrance can be hard to find (not sure if that was the fault of our GPS or if the hotel's address is incorrectly marked). It is also a quick drive from downtown, that could be a pro or a con depending on what you're in town for.

  • Stayed: June 2012, traveled with friends
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1  Thank Juliann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded June 14, 2012

Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 - 368 of 407 reviews

Reviewed June 8, 2012

The hotel is not as poor as the 2 star rating suggests as it is perfectly serviceable for people just looking to crash for a night. WIFI, breakfast (although not great), and parking are all included in the price and the staff were polite and helpful.The things that bring the hotel down are as follows:

1 - Although sign posted on the main road the hotel is hidden quite a distance from the road and the signs are small and poorly situated.
2 - Decor is dated and just feels dour.
3 - There is a strange musty smell throughout.
4 - The walls are quite thin as we were woken up by the room next to ours waking up in the morning.
5 - There is no elevator (although this didn't affect us) and would only be an issue if you hadn't pre-warned them that you required a ground floor room if you were disabled or of poor mobility.
6 - We had to turn our air con off in the middle of the night as it was emitting a burning smell, and we weren't able to open the windows as it was impossible.

  • Stayed: June 2012, traveled as a couple
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3  Thank Carlo1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded June 11, 2012

Dear Guest,

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By mentioning what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for your comments.

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn
(304) 258-9400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2012

Stopped here for the night. Room was clean and well furnished. Bed was confortable and I slept well. Very good breakfast, better than most hotels.

  • Stayed: January 2012, traveled solo
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1  Thank Ryane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, General Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded September 10, 2012

Dear Guest,

Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again soon!

Sincerely,

Matt Omps
General Manager
Best Western Berkeley Springs Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2012

I didn't like too much about this town.. after all of the raves I've heard.. the selection of hotels were minimum which is why we stayed at the Best Western.. The lobby was uninviting, the motel has no elevator.. the walls were thin. the bathroom shower curtain was falling off of the wall. the decor was not appealling...
Construction workers were there to stay as they were working nearby.. seems like a good place to crash for them, but as a romantic get away, it was not a place that I would return to.
sorry

Room Tip: only two floors, not much selection ...noisy
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  • Stayed: June 2011, traveled as a couple
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1  Thank Nanaiscool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBerkeleySpringsInn, Manager at Best Western Berkeley Springs Inn, responded to this reviewResponded January 9, 2012

Dear Guest,

I am dissapointed that your stay in Berkeley Springs did not exceed your expectations. We strive to provide every guest with superior service and quality amenities. Since your stay was not recent, I would appreciate if you could contact me directly to identify the guest room you occupied in June 2011. I am sure the shower curtain has been fixed at this time, however I certainly would like to review just confirm the functionality of the room. If there is any other feedback you could provide to improve future guest stays, I certainly welcome that. Thank You!

Sincerely,

Matt Omps
Assistant General Manager
Best Western Berkeley Springs Inn
(304) 258-9400
sales@bestwesternberkeleyspringsinn.com

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Reviewed December 2, 2011

What a wonderful surprise in Berkeley Springs at this Best Western. We were absolutely 100% pleased. For an incredible rate we had a spacious room with a comfortable king size bed, a handicapped accessible bathroom,wi-fi, cable tv, and all the amenities one might expect from a 3 star. The hotel as well as our room was immaculate, staff was helpful and friendly, and we were even permitted our two little dogs in our room at no extra charge. I can't say enough good things about this motel, but as someone who has traveled quite a bit for leisure, this was an all around good deal.

Room Tip: Choose this hotel if going to or near Berkeley Springs, WV.
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  • Stayed: December 2011, traveled with family
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Thank booksgiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Usually very happy with Best Westerns. This hotel is getting tired. Be wary of hotels offering full hot breakfast, it is a continental breakfast with some kind of hot eggs stuff that doesn't taste like egg, and some shriveled up sausage. It is however a decent continental breakfast. Check in was ok a bit slow. They were ill prepared for the 5" of snow and navigating the parking lot was very dangerous (icy) A lot of restaurants in the area where closed do to the storm. The front desk recommended the restaurant in the parking lot and it was actually quite good. Wasn't near the quality of the Comfort Suites we stayed in Monroeville Penn on our trip down and it was more expensive. Not sure if i would recommend this hotel to friends or family. It's just ok!

Room Tip: I think they are all the same.
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  • Stayed: October 2011, traveled with friends
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Thank Kinsey_doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

Stayed here for one night while attending an event nearby. The hotel was clean and comfortable. It was lacking in some things but nothing worth mentioning, because all I look for is cleanliness. The breakfast was decent, and contrary to other reviews this place wasn't hard to find. It is right on the main drag in Berkeley Springs and is well marked with signs. The walls truly are paper thin, so if you are bothered by noise I wouldn't recommend this hotel. Also, if you're looking for 5 star luxury this isn't the place for you. If you're looking for somewhere clean and fairly priced I do recommend Best Western Berkeley Springs.

  • Stayed: November 2011
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1  Thank Ethompson1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Berkeley Springs Inn

Address: 1776 Valley Rd, Berkeley Springs, WV 25411-4804
Phone Number:
Location: United States > West Virginia > Berkeley Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Berkeley Springs
Price Range: $103 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Berkeley Springs Inn 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
This charming Berkeley Springs, West Virginia hotel offers beautiful mountain views and a complimentary hot breakfast every morning. Experience true West Virginia hospitality and comfortable accommodations while staying at the BEST WESTERN Berkeley Springs Inn. Nestled in the pristine valley of the West Virginia panhandle, this Berkeley Spring hotel is situated just minutes from the country's oldest warm spring spas as well as local attractions such as the Berkeley Springs Museum and the Ice House. Berkeley Springs is also home to a variety of events year round including the famous Apple Butter Festival held every October. Enjoy beautiful mountains views, cable satellite television and high-speed Internet access in each of the well-appointed guest rooms. The BEST WESTERN Berkeley Springs Inn offers a complimentary hot breakfast every morning. Other hotel amenities include an outdoor heated swimming pool, business center, business services and meeting space to accommodate up to 100 people. Restaurant and lounge located next to hotel. Hotel guests will be close to a variety of outdoor recreational activities such as hiking, fishing and golf at the Cacapon State Park or various water activities at the Potomac River. Just a short drive from Berkeley Springs, guests can visit historic Civil War sites including Harper's Ferry and Gettysburg, PA. Other local attractions include Charles Town Racing, Sleepy Creek State Park and the Potomac Eagle Scenic Train Ride. Don’t forget to relax a little while you’re here though! With several Day Spas and Bath Houses located in Berkeley Springs, your ticket to relaxation is close by. Spa and Get Away Packages are available and can be reserved by calling our hotel direct. The friendly staff at the BEST WESTERN Berkeley Springs Inn is ready to ensure an enjoyable and memorable stay in Berkeley Springs, West Virginia. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Berkeley Springs
Berkeley Springs Best Western

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