We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No Hot Water, Noisy hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Hotel & Suites Beckley
Ranked #4 of 14 Hotels in Beckley
Reviewed February 1, 2010

Booked 5 nights for a family ski vacation but left after the first night. Upon arrival, we noticed a trucker stop / rest area located behind the hotel. We should of left then. The hotel is at the corner of a crossroad and a traffic light. You can forget about sleeping when the trucks are roaring by at 2am-5am. The walls of this hotel are paper-thin. It's a wood frame hotel, so you can hear everything upstairs, next door, in the halls, outside, etc. The heating system sounded like an airplane in our room about to take off, and we could hear the heating systems in the rooms all around us that made very loud mechanical droning/humming noises. Even the mini-fridge in our room was noisy and it never got very cold. I found the bed to be quite lumpy too. None of us slept.

To make matters worse, when we got up, there was NO HOT WATER. We tried to call down to the front desk and the phone didn't work! So we had to use our cell phone to call the front desk. They kept telling us the water would be hot soon - "just 20 more minutes". After an hour and a half of no hot water, we decided to check out and go on with our day and try to find another hotel. The last time my husband called the front desk, the clerk said they could give us 1/2 off our nights stay. That seemed somewhat fair. On the way downstairs, a cleaning lady asked us if we were checking out, and we told her we didn't have any hot water and she said "they have a lot of trouble with that". So apparently this is an ongoing problem!
Complaints upon check out to the manager on duty were a waste of time. We were treated very rudely and as if we were trying to scam them. The manager refused to offer us the same compensation as the desk clerk had stated on the phone, and argued with us about everything the entire time.
To make it worse, the day we were forced to check out was my husbands 35th birthday. So the Holiday Inn & Suites in Beckley, sent my entire family and my birthday hubby out into the freezing cold with no showers and no place to stay for the rest of the week.
Needless to say, I am disputing the room charge. Avoid this hotel if you need a good nights sleep and a shower!

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dr_sousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (439)
There are newer reviews for Holiday Inn Hotel & Suites Beckley
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

418 - 424 of 439 reviews

Reviewed January 15, 2010

Whenever my father, stepmother and I go to Ohio to see my stepmother's family for Christmas, we normally tend to stop off in Beckley, WV. Usually we tend to stay at the Comfort Inn (formerly the Days Inn), but this time we decided to try something different... the day of, when it was snowing and cold and everybody and their brother had taken up a hotel room in Beckley. We got to this place because we had gone to just about every place in that area of Beckley before we got a great guy at the Hampton Inn to direct us there.

One thing I noticed almost immediately was its lobby. It was nice and spacious, with really nice-looking floors. I was also quick to notice that the nice lady at the hotel desk that night was really, really nice. The elevator worked, and it looked incredibly nice in the elevator, with wood panels and everything!

Then, once we had gotten our room (a suite, by the way), we went to our favourite Italian restaurant, Pasquale Mira, which was only a short drive from the Holiday Inn. That was very nice, and it allowed us to avoid the in-house restaurant (which looked nice).

After that, we decided to crash in our suite (which was actually separated by a door, therefore I never got to hear my father snoring!), and the next morning, I decided (because there wasn't a continental breakfast of note, BOO) to eat breakfast in their in-house restaurant. It was okay, the waitress didn't exactly give the best service I've ever seen, but the food was adequate and filling. And for the price of breakfast (around $15 or so with tip), it wasn't bad, but it certainly wasn't the best.

I know that Holiday Inn has made some serious investments in their properties around the US and the world, but I think that there are still slight tweaks they could make to provide better service to their guests. On-site restaurants are great, don't get me wrong. But when the hotel's restaurant is the only restaurant within walking distance of the hotel that serves breakfast, it speaks volumes when a continental breakfast is offered instead of a $15 add-on to your already expensive room.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BJ_Wanlund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2009

We stayed at the Holiday Inn and Suites for the Thanksgiving Holiday. Hotel is clean, conveniently located off the interstate and close to lots of restaurants. Room was comfortable and equally clean. Overall well maintained. Would stay again, without hesitation. Have stayed at the Country Inns and Suites several times in the past. When comparing the two, Holiday Inn is a better choice but Country Inns rooms are larger.
Hampton Inn used to be our favorite but hotel was looking worn during our last stay.

  • Stayed: November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Camalot50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2009

My husband and I recently stayed there overnight on our way to Myrtle Beach. It is a very clean and comfortable hotel and the restaurant staff was great. The waitress was helpful and very nice. The rooms were clean and the beds very comfortable. Many hotels in a row and a Cracker Barrel one minute down the road. Would stay again.

  • Stayed: November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank cybersis007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2009

We have stayed at this hotel several times in the last couple of years to visit family. The kids love this hotel! It is always very clean and the hotel staff is very friendly. This is where I prefer to stay when in Beckley!

  • Stayed: October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Molly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2009

We had not stayed at a Holiday Inn is a while, since they mostly seemed to be kind of old and worn out. But this was a very nice place! It is a fairly new hotel and is spacious and bright. The check-in was fast and friendly. The lobby, hallways and elevators were clean and bright. The soft color palate was very welcoming. It had a restaurant that served breakfast through dinner. We did not eat there, but the menu and prices seemed pretty reasonable. The rooms had free wireless internet.

We had a king leisure room, which was spacious and included a large LCD TV, a nice couch, mini fridge and microwave. The coffee maker had it's own counter, not in the bathroom - a big plus! The bathroom was not large, but had a very big countertop, and it was clean and bright. The best part was that the bed was VERY comfortable - firm yet not too firm. There were a variety of pillows, soft to firm, so you could have the type you like.

The hotel is very close to the Tamarack Arts and Crafts Center along US77 exit 45, which we always like to visit to see the West Virginia arts and crafts. We were very impressed with this Holiday Inn!

  • Stayed: September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank glacial_erratic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2009

We stayed here for rest on the way to Ohio. Boy was this a super find. Beautiful rooms and friendly staff. Excellent all around with spacious rooms and quiet. Yes we are planning to return here for a stay and to check out the area.

  • Stayed: September 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Beckley hotels
0.1 mi away
Country Inn & Suites By Carlson, Beckley
0.3 mi away
Hampton Inn Beckley
Hampton Inn Beckley
#2 of 14 in Beckley
543 reviews
4.0 mi away
Microtel Inn & Suites by Wyndham Beckley East
Show Prices
Show Prices
Show Prices
0.7 mi away
Courtyard Beckley
Courtyard Beckley
#5 of 14 in Beckley
285 reviews
0.6 mi away
Fairfield Inn & Suites Beckley
0.4 mi away
Comfort Inn Beckley
Comfort Inn Beckley
#7 of 14 in Beckley
326 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Hotel & Suites Beckley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Beckley

Address: 114 Dry Hill Rd, Beckley, WV 25801-2604
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Beckley
#2 Family Hotel in Beckley
#2 Romantic Hotel in Beckley
Price Range: $123 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Beckley 3*
Number of rooms: 110
Official Description (provided by the hotel):
Our Beckley WV Hotel Welcomes you to a WV Vacation Paradise Discover the wild beauty and storied history of southern West Virginia when you stay at the smoke free Holiday Inn Hotel & Suites in Beckley WV. Ideally located off I-77 our Beckley hotel is close to the area's major attractions and businesses. Families enjoy our location because it provides easy access for their WV vacation. The Exhibition Coal Mine and Coal Heritage Trail are both nearby and offer a glimpse of West Virginia's coal mining past. The Tamarack is just a mile from our hotel. West Virginia also boasts the best world-class white-water rafting in the eastern US. After a day on New River's Class III-V rapids you'll be thankful for a Beckley hotel with a hot tub. Our indoor pool features an ADA-accessible lift; just another one of our Beckley hotel's thoughtful amenities. Business guests know that lodging in our Beckley hotel means convenient access to the adjacent Mountaineer Conference Center as well as the I.R.S. and Federal Court. Free high-speed Internet access and a business center make it easy to do business while on the road. We also offer 1150 sq. ft. of meeting space with conference and catering services. When you're looking for lodging in Beckley, think of Holiday Inn. As a family friendly hotel we feature a game room and a full-service restaurant where kids under 12 eat for free. Book your reservations for a WV vacation. Relax it's Holiday Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Expedia, Hotels.com, Priceline, Booking.com, Cancelon, TripOnline SA, Orbitz, Hotwire, getaroom.com and HotelQuickly so you can book your Holiday Inn Hotel & Suites Beckley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Beckley
Holiday Inn Beckley
Beckley Holiday Inn
Holiday Inn Hotel Beckley

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing