Booked 5 nights for a family ski vacation but left after the first night. Upon arrival, we noticed a trucker stop / rest area located behind the hotel. We should of left then. The hotel is at the corner of a crossroad and a traffic light. You can forget about sleeping when the trucks are roaring by at 2am-5am. The walls of this hotel are paper-thin. It's a wood frame hotel, so you can hear everything upstairs, next door, in the halls, outside, etc. The heating system sounded like an airplane in our room about to take off, and we could hear the heating systems in the rooms all around us that made very loud mechanical droning/humming noises. Even the mini-fridge in our room was noisy and it never got very cold. I found the bed to be quite lumpy too. None of us slept.
To make matters worse, when we got up, there was NO HOT WATER. We tried to call down to the front desk and the phone didn't work! So we had to use our cell phone to call the front desk. They kept telling us the water would be hot soon - "just 20 more minutes". After an hour and a half of no hot water, we decided to check out and go on with our day and try to find another hotel. The last time my husband called the front desk, the clerk said they could give us 1/2 off our nights stay. That seemed somewhat fair. On the way downstairs, a cleaning lady asked us if we were checking out, and we told her we didn't have any hot water and she said "they have a lot of trouble with that". So apparently this is an ongoing problem!
Complaints upon check out to the manager on duty were a waste of time. We were treated very rudely and as if we were trying to scam them. The manager refused to offer us the same compensation as the desk clerk had stated on the phone, and argued with us about everything the entire time.
To make it worse, the day we were forced to check out was my husbands 35th birthday. So the Holiday Inn & Suites in Beckley, sent my entire family and my birthday hubby out into the freezing cold with no showers and no place to stay for the rest of the week.
Needless to say, I am disputing the room charge. Avoid this hotel if you need a good nights sleep and a shower!
- Official Description (provided by the hotel):
- Our Beckley WV Hotel Welcomes you to a WV Vacation Paradise Discover the wild beauty and storied history of southern West Virginia when you stay at the smoke free Holiday Inn Hotel & Suites in Beckley WV. Ideally located off I-77 our Beckley hotel is close to the area's major attractions and businesses. Families enjoy our location because it provides easy access for their WV vacation. The Exhibition Coal Mine and Coal Heritage Trail are both nearby and offer a glimpse of West Virginia's coal mining past. The Tamarack is just a mile from our hotel. West Virginia also boasts the best world-class white-water rafting in the eastern US. After a day on New River's Class III-V rapids you'll be thankful for a Beckley hotel with a hot tub. Our indoor pool features an ADA-accessible lift; just another one of our Beckley hotel's thoughtful amenities. Business guests know that lodging in our Beckley hotel means convenient access to the adjacent Mountaineer Conference Center as well as the I.R.S. and Federal Court. Free high-speed Internet access and a business center make it easy to do business while on the road. We also offer 1150 sq. ft. of meeting space with conference and catering services. When you're looking for lodging in Beckley, think of Holiday Inn. As a family friendly hotel we feature a game room and a full-service restaurant where kids under 12 eat for free. Book your reservations for a WV vacation. Relax it's Holiday Inn. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Beckley
- Holiday Inn Beckley
- Beckley Holiday Inn
- Holiday Inn Hotel Beckley