My family and myself stayed at the Courtyard for Presedents day weekend 2013 it was a little pricey for the amenities and the duration of our stay. My first bad impression was during check in as I was going to give the representative my card to pay she said I should figure out another method of payment or she was going to put an additional hold on my card which did not make any sense as I advised them when I made the reservation that I would be paying with the same card that I made the reservation with, which was my bank card. My children used the pool and there were no towels in the pool area I had to request them. On Sunday we left the room to go pick up a few things we needed and when we came back housekeeping had not come yet mind you this was at 2 pm when we returned I saw the person who does the house keeping and asked if she was coming in to pick up and her response was I was not planning on it I have to leave I have things to do and said that she had not come in because the do not disturb sign was on the door I had to correct her and advise that the sign was not up once she look she realized that she was wrong. She indicated that she had to leave and I had to tell her again that I needed someone to come in to take the trash out and at least give us some fresh towels. I left the hotel at 3 and came back at 9 pm to find the room exacty the same as we left it. The Bristol is very expensive we ended up going to Applebee's next door and spent half of what we would have if we would have ate at the Marriott. I dont think my family would stay here again. I have stayed at several Marriotts previously and this stay was very disappointing as I know the great service that they usually provide to their customers.
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- Also Known As:
- Courtyard By Marriott Beckley Hotel Beckley
- Beckley Courtyard
- Beckley Marriott