We needed a place to crash for the night on the way to Myrtle Beach. I booked this through Expedia Unpublished Rates, based on the 2 star rating. This is far from a 2 star property. The lobby bears no resemblance to the pictures on the web site, the entire place is very tired with a neglected air, stairwells were dirty, halls stuffy and we were given a smoking room, despite the confirmation from Expedia stating it was a non-smoking room. There is no ventilation in the room and the odour was so overwhelming, we could not stay. The front desk clerk stated that although he had a non smoking room available, he could not move us because Expedia had requested a smoking room. We went down the road to the Quality Inn, paid slightly more for a far superior hotel and found that Expedia refused to do anything for us. So we lost the money paid to Expedia and Expedia lost a customer. Terrible customer service.
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- Also Known As:
- Beckley Howard Johnson
- Howard Johnson Beckley