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“YUK...”
Review of Quality Inn

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Quality Inn
Ranked #10 of 14 Hotels in Beckley
Reviewed August 4, 2013

It stunk like smoke and is fairly run down. There was a night club attached to the hotel, there were ppl outside drinking beer and it was loud.
The breakfast was not bad, although they ran out of coffee and didn't refill :(
There are many other nice hotels in Beckley, I would not recomend this place to anyone!

  • Stayed: May 2013, traveled with family
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Thank listkimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 242 reviews

Reviewed July 16, 2013

I was traveling through West Va, needed a quick stopover - I prefer Marriott properties, but the only room at the Fairfield was $199 - far too expensive for this part of the country, so went to Quality Inn and got a $116 rate; OK for last minute. The ladies at check-in were very helpful and friendly. They suggested room service, and that appealed to me - but, I couldn't get the restaurant to answer after 3 tries - then, even the front desk couldn't get them to answer. So, I went to check myself - restaurant very dark and unappealing - so, I ordered and they said it could be delivered. My meal was delivered 20 minutes later in a styrofoam box; the delivery guy in such a hurry that he dropped it on the floor and ran off before I could hand him a tip!
Room and bathroom were fine; breakfast was sparse, eggs were hard.

  • Stayed: July 2013, traveled solo
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1  Thank rochestertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
Kind Regards
Debbie Potter
Quality Inn - Beckley WV
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

My husband and I stay here 07-05-13 thru 07-07-13 for the Greenbrier Classic which was in White Suphlur Springs like an hour away.The Room was Very Clean, The Breakfast Buffet was excellent, the Ladies that checked us in one was named Hope and I forgot the other name they were very very helpful, housekeeping was very nice, I didn't find anything to complain about I would stay again if I'm every in that area again, great location next to several restrauants ( IHOP Outback Steakhouse , Applebees and others )

Room Tip: Great Locations
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  • Stayed: July 2013, traveled as a couple
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1  Thank BrendaC52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

We very much appreciate and value your feedback and will share it with our team. Your review will serve as enouragement to all of our staff as we strive to contuously improve the quality of our services to provide an exceptional experience for our quests.
Sincerely
Debbie Potter
Quality Inn - Beckley WV
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

As a last minute walk in, this hotel was not too bad. It was convenient to the interstate. The room was clean and the bathroom was well appointed. The only criticism would be that the air conditioner was noisy, and when it wasn't cooling, it shut off. This gave a very interesting temperature phenomenon. It was too hot when it cycled off and you froze when it was running. It needed to have the fan run all the time, but this was not an option. There was also no way to redirect the vents so they didn't blow right at the bed.

  • Stayed: July 2013, traveled as a couple
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1  Thank Ragu10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

Thank you for taking the time to review your stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
Thank you
Debbie Potter
Quality Inn - Beckley WV
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We ended up needing a room last minute, and the Quality inn was the only place we could find one. The room was clean, and worked for what we needed, but our room location was bad. We were right across from the ice machine and people were getting ice AT ALL HOURS, making a ton of noise. There were also people in the halls, and at 1am I had to address three children standing outside our door talking and singing! None of that is the hotel's fault, however noise travels in this hotel, and I think we heard all of it!
What was also disappointing was the breakfast buffet. While we were there every container was empty- ZERO food on the line. We waited for 10 minutes and nothing was refilled. We all ended up having waffles because the batter was there to make your own. Also, there were kids in the breakfast room shirtless and barefoot.
We had a horrible, sleepless night, but again, that's due to other guests, not the hotel. Hence the average rating.

  • Stayed: June 2013, traveled with family
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1  Thank Jillia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

On behalf of our entire team I apologize for failing to meet your expectation. We appreciate your time and valuable feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Beckley.
Kind Regards
Debbie Potter
Quality Inn - Beckley WV
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

We stopped in Beckley for the night over Memorial Day weekend and were very happy with this hotel....All Quality Inns have new bedding and amenities that make for a great nights sleep at their hotels. The staff here was very efficient and friendly and the breakfast a step above continental with some very good hot items. The value was also a treat especially during the Holiday weekend on a very busy North to South highway on the East Coast.

  • Stayed: May 2013, traveled as a couple
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2  Thank Diane5713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

Thank you for such positive feedback. I have shared your comments with our staff and they join me in thanking you for your kind words. It was a pleasure serving you and we look forward to serving you again!
Sincerely
Debbie Potter
Quality Inn - Beckley WV
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

After driving about 400 miles from the Outer Banks, we stayed here overnight. Front desk was very hospitable and hotel had clean rooms. Pool was kept up and floors were clean. Breakfast was the best that I have had compared to other hotels. Staff was very friendly and will definitely return when coming back from the Outer Banks! Family, too, was pleased and said that they would return.Thanks!

  • Stayed: June 2013, traveled with family
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2  Thank leatherman16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Director of Sales at Quality Inn, responded to this reviewResponded December 15, 2013

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our quests.
Sincerely
Debbie Potter
Quality Inn - Beckley WV

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 1924 Harper Rd, Beckley, WV 25801-2687
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Beckley
Price Range: $84 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Hotel located right off I-77. All Rooms include Wireless and Hard wired internet and Easy Outlet with USB Chargers. ... more   less 
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Also Known As:
Quality Hotel Beckley
Quality Inn Beckley
Beckley Quality Inn

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