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“Rude front desk”

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Comfort Inn Beckley
Ranked #6 of 14 Hotels in Beckley
Midland, NC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rude front desk”
Reviewed October 14, 2012

After a long day of driving, my elderly mother and I were anxious to check in to our final night on the road. For this trip we chose to stay at only hotels in the Choice Hotels brand. We were pleased with all of the other 4 hotels on this trip but this one paled in comparison. The front desk girl that checked us in was so rude. She didn't smile, she repeatedly asked my mother for her credit card as she was struggling to find it. Later I went to the desk to get some change and the front desk was vacant--she was gone for her smoke break?! This employee is in need of some serious customer service training. I will say the breakfast was good and the woman working that room was exceptionally pleasant as well as the woman checking us out. I would not consider this hotel a good value.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeckleyMgr, General Manager at Comfort Inn Beckley, responded to this review, November 6, 2012
Dear Cheryl L, I read your comments to Trip Advisor about your stay at the Comfort Inn. I would like to apologize for my front desk staff unattendiness and being rude. I can assure you that is not the way our hotel does business. My staff are to be attentitive and polite to everyone and I am so sorry that you had to endure this. I would like to invite you back to our hotel there have been several changes and we would love to have a second chance. Thank you for your comments I really appreciate the feedback. Thank you GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Kendallville, Indiana, United States
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 7, 2012 via mobile

The hotel is located close to the highway and good restaurants. The staff is friendly and helpful. The rooms are fine, clean but in need of some fixes and updates. All of us left with various levels of colds, most likely due to the window air conditioner. The free breakfast was great and the lady in the breakfast room was very friendly.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, North Carolina, United States
Level 5 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 6, 2012

On our way south, and had reservations 2 hrs north of Beckley, called and found reservations at Beckley, and cancelled the other. The front desk clerks were very friendly and even had Chocolate chip cookies baked for their guests arrival! The hotel is a little outdated, the carpets dingy, but the rooms were OK. A place to sleep!!! Several places to eat nearby. The housekeeping staff needs to dress in uniforms, and cleanup a bit, they tended to hang at the back door so they could smoke, is why the hallways, and lobby smell like smoke! The room is dated, and needs a good remodel, the only new item is the flat screen tv. Breakfast is a continental breakfast that is usually served at hotels. Bagels, waffles, and the thawed out muffins, and danishes. Serves as breakfast, and glad it was free!

Room Tip: First floor away from the pool and away from the lobby area!
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level 5 Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 4, 2012

I have stayed at this hotel at least twice a year for the past few years, but this last time did it for me. I went to breakfast before 8:00, so I didn't bother to put the do not disturb tag out. I have never had to that early. When I got back around 8:20, I found my door propped open and a cleaning guy nearby. I got pretty ticked and asked him why my door was open. He gave a lame excuse about thinking I checked out. Didn't add up with him leaving my door ajar because he was working on another room. While checking out, I spoke with the manager. She said she would look into it. Never heard from her. I complained to corporate, but it went nowhere. Breakfast was nothing to brag about. Typical carb laden meal. Up to this hotel, I had never seen a tip jar in the breakfast area for the help either. They definitely need a makeover from the bottom up.

  • Stayed July 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikeandwife91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Beckley hotels

Chagrin Falls, Ohio
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 21, 2012

We were traveling south and stayed here overnight. Luckily we made reservations because there was a large group staying here.
The hotel did what we wanted - a clean hotel off the freeway. It was a bit high, but that seemed true of all hotels in the area.
We went to get some breakfast and it was very crowded - again the group.
Everyone was friendly. The only one that was a bit crabby was at check in - maybe it was too late for her. Otherwise just fine.

Stayed August 2012, traveled with family
Helpful?
1 Thank dawn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Lebanon, Ohio
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 7, 2012

Great location. Rooms were clean & comfortable. Hotel was sold out so you want a reservation. Breakfast was better than most but not quite resturant quality. Night desk was a little short on smiles but not rude. Morning staff was great, as was breakfast crew. We'll use again.

Only negative comment is breakfast room was too tight for crowd.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2012

We checked in around 8:30pm. Sign on front desk at check-in that pool was closed. I wasn't concerned about swimming, just wanted to stay for the night on our way to SC. The hotel had a smoke odor but some older hotels do as well so I ignored that until we got to our room. Everything had a coating of dust and dirt on it. Your feet would stick to the floor it was so humid and damp. Because we were quite honestly just lazy and didn't feel like loading back up to look for another hotel my husband complained about how dirty the room was and we were given a $15 discount. Hardly worth the discomfort of not wanting to touch anything.

Just wanted to say you're welcome to housekeeping..I wiped everything down for you.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Beckley

Property: Comfort Inn Beckley
Address: 300 Harper Park Dr, Beckley, WV 25801-2618
Phone Number:
Location: United States > West Virginia > Beckley
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Beckley
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Beckley 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Comfort Inn conveniently located off I-77/I-64 in Southern West Virginia. Hotel features include an elevator, hot breakfast, seasonal outdoor pool, micro-fridge in all rooms, free wi-fi, 32" flat screen tv, inside corridor rooms, guest laundry and truck parking. ... more   less 
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Also Known As:
Comfort Inn Beckley Hotel Beckley
Beckley Comfort Inn

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