After a long day of driving, my elderly mother and I were anxious to check in to our final night on the road. For this trip we chose to stay at only hotels in the Choice Hotels brand. We were pleased with all of the other 4 hotels on this trip but this one paled in comparison. The front desk girl that checked us in was so rude. She didn't smile, she repeatedly asked my mother for her credit card as she was struggling to find it. Later I went to the desk to get some change and the front desk was vacant--she was gone for her smoke break?! This employee is in need of some serious customer service training. I will say the breakfast was good and the woman working that room was exceptionally pleasant as well as the woman checking us out. I would not consider this hotel a good value.
- Official Description (provided by the hotel):
- Comfort Inn conveniently located off I-77/I-64 in Southern West Virginia. Hotel features include an elevator, hot breakfast, seasonal outdoor pool, micro-fridge in all rooms, free wi-fi, 32" flat screen tv, inside corridor rooms, guest laundry and truck parking. ... more less
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- Also Known As:
- Comfort Inn Beckley Hotel Beckley
- Beckley Comfort Inn