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“Nice rooms and service but what they call free breakfast is a joke”

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Holiday Inn Barboursville
Ranked #2 of 4 Hotels in Barboursville
Certificate of Excellence
Louisville, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice rooms and service but what they call free breakfast is a joke”
Reviewed June 29, 2013

It was nice and clean but stayed there because it advertised free complementary breakfast. If we had known it was only coffee and a few bananas and prepackaged muffins. We were disappointed. No drinks for the kids or cereal.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bthevenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy k, General Manager at Holiday Inn Barboursville, responded to this review, July 9, 2013
Our goal is to insure our guests are satisfied with the service and accommodations we offer. We appreciate you taking the time to write the review and we do take your comments and complaints seriously as we always strive to offer value to all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    95
    51
    13
    6
    10
See reviews for
76
24
9
39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Cincinnati
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 24, 2013

The beds are great, food is good. The man at front desk great, the woman at check in was a bit nasty. The hotel seemed very new and it was a great place to stop for a night. We had an executive suite which was very nice. The continental breakfast is designed to get guests to purchase the breakfast buffet (Otis Spunkmeyer muffin or fruit PERIOD).

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy k, General Manager at Holiday Inn Barboursville, responded to this review, July 9, 2013
Value and service are our top priorities so I am very glad that both were to your liking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, OH
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 25, 2013

I stay in a lot of Holiday Inns which range from dated remodels to new facilities. This Holiday in is on their high end. The staff need to be commended as I have rarely found a hotel this clean outside of luxury destinations. The desk staff was friendly and professional. The pool area was well maintained with fresh paint. The guest rooms were clean and comfortable. I only have two negatives: 1) the driveway is a real design problem as you have two choices to get to the hotel, either a dangerous reverse entrance up an incline or up a hill past a "gentleman's club", and 2) the continental breakfast was exceptionally limited. I know that the later is to encourage guests to eat at their buffet, but for those only wishing a quick snack, there aren't many options. We stayed 5 days and everything was exceptional, while I heard horror stories regarding some other establishments in the area. This Holiday Inn is a safe bet.

Room Tip: If you are a priority club member, you get a cupon for half off the breakfast buffet. This is a goo...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy k, Manager at Holiday Inn Barboursville, responded to this review, June 14, 2013
Thank you so much for your kind review. We take pride in our hotel and appreciate your business.
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Lucerne, Switzerland
Level Contributor
176 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 9, 2013

Stayed here for 2 nights and it offered all the comfort and convenience I expected with no obvious negatives to report. You can’t go wrong, but it is also not extraordinary. Maybe worth mentioning, service was very friendly.

Stayed April 2013, traveled on business
Helpful?
Thank Remnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harts, WV
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 18, 2013 via mobile

Our stay at this hotel was almost perfect, but the jets in the tub needed a thorough cleaning. This was the third year that we have stayed at this hotel and it is our favorite in the area. The rooms are consistently clean except for what I already mentioned. We enjoyed one of the small suites this year and would enjoy staying in one again. The only problem that I had with staying in the little suite was that it was on the side of the hotel where the gentleman's club is and there was a garbage truck that came to do it's job and woke us up at almost 5AM. We were there on a Friday night so I don't know how often the garbage truck comes.

The staff has always been extremely helpful, they told me we could have gotten another room when I told them about the tub. I told them that we hadn't felt like changing rooms so they gave us a small price reduction since we couldn't use the jetted tub.

Stayed March 2013, traveled as a couple
Helpful?
Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy k, Manager at Holiday Inn Barboursville, responded to this review, March 28, 2013
Congratulations on your anniversary. I would like to thank you for staying at our hotel. We appreciate your comments and hope to see you in the future!
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Edmonton AB
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 18, 2013

The Holiday Inn Barboursville is a great choice for anyone traveling to the area or just passing through. I made my reservations online, and even though I was late getting in due to a flight delay, the staff was very friendly, accommodating and my room was waiting when I arrived. The hotel is in a great location, close to the mall, restaurants and entertainment. Their rooms are modern, comfortable, spacious and very clean. The free Wi-fi is great and loads quickly. Ontop of it all they offer a nice Cafe/Bar and good food. I am happy with the experience and will be staying there again in the near future.

Room Tip: King rooms on the 2nd floor are a good choice :)
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy k, General Manager at Holiday Inn Barboursville, responded to this review, July 9, 2013
We are pleased to note that your stay at our hotel was a great one. It is our goal to ensure all our guests have a memorable stay. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Level Contributor
1 review
Reviewed March 14, 2013

Great hotel, clean, seemed very new. Great location, staff very friendly and helpful. I would recommend this hotel highly. This hotel was right off the interstate and easy to find. The lobby was spacious and had cozy, comfortable furniture. Nice cafe. No free breakfast, however the breakfast buffet at 8.95 was a good bargain. Most of the breakfast entrees on the menu were a good price, competititve with restaurants in the area.

Room Tip: We had a 2 queen/non-smoking room. Spacious, nice.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moserj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Barboursville

Property: Holiday Inn Barboursville
Address: 3551 Route 60 East, Barboursville, WV 25504
Phone Number:
Location: United States > West Virginia > Barboursville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Barboursville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Barboursville 3*
Number of rooms: 134
Official Description (provided by the hotel):
Barboursville hotel is conveniently located between Huntington and Charleston. Welcome to the new Holiday Inn Hotel & Suites Barboursville. Our hotel is located right off I-64, just 10 minutes from Huntington and a half-hour from Charleston. Families can enjoy visiting a variety of popular attractions near our hotel. Barboursville, West Virginia offers a charming downtown district with many specialty shops and restaurants, and is home to the largest shopping center in West Virginia, the Huntington Mall. Other attractions within 10 miles of our hotel include the Museum of Radio and Technology, New River Train Excursions, the Big Sandy Superstore Arena and Marshall University.If you're traveling on business to Barboursville, our hotel offers close proximity to area businesses. Within 10 miles of our hotel in Barboursville you'll find St. Mary's Hospital, BASF, CSX and Huntington Steel. Traveling is made easy during your stay because we proudly offer a complimentary shuttle to the HTS Tri-State Airport, located 25 miles away.Corporate travelers enjoy staying at our Barboursville, WV hotel because we offer high-speed Internet access, flexible meeting space and a 24-hour business center to keep guests connected while on the road. Other first-rate amenities include a heated, indoor pool with a hot tub, a fitness center and an on-site restaurant. Discover premium hotel facilities and affordable rates at the Holiday Inn Barboursville. ... more   less 
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Also Known As:
Holiday Inn Barboursville Hotel Barboursville
Barboursville Holiday Inn

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