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“Nice facility but way too noisy.” 4 of 5 stars
Review of Hilton Garden Inn Yakima

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Hilton Garden Inn Yakima
Ranked #3 of 24 Hotels in Yakima
Certificate of Excellence
Hoquiam, Washington
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice facility but way too noisy.”
4 of 5 stars Reviewed July 2, 2013

Great hotel with controlled underground parking garage. Great service but not enough control over noise problems after 10 PM. Had to call the desk two nights to have noise problems taken care of. One night, younger people below our room had snuck out onto a wide ledge below our room and were drinking and conducting rather loud talk about 11 PM. Called the desk and it took them over 15 minutes to quiet these people down and remove them from the ledge they shouldn't have been on in the first place. Loud door slams and running children occurred until after 11 each night. Extremely nice facility but no continental breakfast was a downer. The over $11 for a breakfast cooked to order was a bit expensive and Hilton Silver Honors Members should have this included in the price. Very convenient location. The underground parking was a real plus but the access to it was rather tight and required more than a little attention to prevent scraping your vehicle on the way in and out. Staff was exceptional and very responsive. Perhaps people, especially younger adults and those with children should be made more aware of their responsibility towards maintaining the quiet necessary at night.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, August 5, 2013
I sincerely appreciate you taking the time to complete a review regarding your visit to Yakima. I understand that there were some noise issues during your stay and can assure you that we do take this very seriously. Sometimes it is very difficult to track down the noise makers when they sneak down stairwells and out onto ledges so I am happy to hear that our team was able to quiet things down within 15 minutes.

I also understand your concerns with the price of the breakfast. In comparison to what great quality and selections we offer we are very competitive in our market. A full service, cooked to order breakfast buffet with quality meats, danishes, waffles, pancakes, fresh fruits, yogurts and Seattle's Best coffee is all included in the one set price. I see that you are a Silver Hilton HHonor member so it won't be long before you are a Gold or Diamond which provides you with a choice for either complimentary breakfast or bonus points. I am happy to hear that you are a dedicated HHonor member.

I truly appreciate the wonderful things that you had to say about our staff. They are definitely our greatest asset so I appreciate the recognition.

I do hope that all other aspects of your stay outside of the noise were satisfactory. We will continue to do our best to control noise issues to provide a memorable stay for all travelers.

Thank you again for the great review!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 reviews from our community

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    47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Ravensdale, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

We paid $150 a night to stay in Yakima, WA and had to pay for the breakfast even though we are Hilton Honors members. Seems like Hilton should be a bit more generous to it's members and not require them to pay more on top of an already high rate for breakfast.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Judy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
I sincerely appreciate your sharing your experience while staying at the Hilton Garden Inn Yakima. We truly value all of our guests and appreciate you being a part of our Hilton HHonors program. I apologize if there was any confusion with the program details during your stay. The HHonors program is a wonderful loyalty program that provides the opportunity to earn points to earn free night stays in the future. Once you become a GOLD or DIAMOND member you will have the opportunity to receive complimentary breakfast OR bonus points during each visit. I do hope all other aspects of your stay were satisfactory and hope that we will get the opportunity to have you as our guest again during future visits to Yakima. Thank you so much for staying with us and for sharing your experience.

Sincerely,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 20, 2013

Worse experience ever at a Hilton property. I have stayed at Hilton properties across the country and never experienced such a bad experience. Reservation was not honored. The staff then made me book for 2 nights when I only needed one - they said the "system" made them do it? Really? No parking. I was told by the front desk to park on the street. Car was towed. Worse of all no one seemed to care. I would not recommend staying here.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
Thank you so much for taking the time to speak with me personally regarding your experience. I have followed up with the team member that took your reservation to ensure that there is no confusion with the system in the future. I appreciate you letting me know that nobody at the hotel was aware that your car was ordered by the city to be towed. I am confident that they would have done everything possible to help in that situation. I am happy to know that all of your previous stays have gone very well and that you will be back to stay with us again when visiting Yakima. I appreciate you giving me the opportunity to address all issues and rectify the situation to provide a better stay during future visits to Yakima.

Have a wonderful weekend and come back again soon!

Sincerely,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

we were coming home from disneyland and soo tired that we were lost and we kept calling and they felt bad for us and upgraded our room to a suite. we were so excited when we landed in our room and very well lost our anxiety with the trip home.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
I am so happy to hear that you had a better trip back home and that we were able to assist you in your travels. I am sure that you have many great memories of your wonderful vacation and I am happy that we were able to be a part of that journey. I hope that we will have you as our guests again on the way to or from your next adventure. We are always here to make your stay more enjoyable and appreciate you sharing your experience.

Have a wonderful weekend and safe travels!

Warm Regards,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, OR
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 18, 2013

This is another of my excellent experiences with Hilton's Garden Inn series. This facility ir right in the city center and close to several attractions and restaurants. It is neat, clean and staffed with knowledgeable individuals who work at making your stay pleasant. One nice feature is underground parking that keeps your vehicle out of the warm high desert sun. The facility is also a conference center so it is possible to encounter crowds at the breakfast bar. Still good food and service.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C_and_C_Oldtimers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenmore, Washington
Level Contributor
3 reviews
4 of 5 stars Reviewed June 17, 2013

A great hotel for the price, would stay here again if traveling through Yakima. Centrally located. Were here for a family wedding worked great as we could walk to the venue. Convenient underground parking at no charge. The Breakfast was excellent value for the price eggs cooked to order and many healthy choices was a nice change from the norm.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank debbiehe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 13, 2013

Overall I gave the Hilton a score of "very satisfied". the swimming pool was thoroughly enjoyed by my grandson. We also enjoyed the breakfasts. Nice selection of foods. the staff were very helpful and the room was very comfortable. Conveniently located.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Ken6334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Yakima

Property: Hilton Garden Inn Yakima
Address: 401 E Yakima Ave, Yakima, WA 98901-2723
Phone Number:
Location: United States > Washington > Yakima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Yakima
#3 Romantic Hotel in Yakima
#3 Business Hotel in Yakima
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Yakima 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Yakima Hotel Yakima
Yakima Hilton Garden Inn
Hilton Yakima

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