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“A Very Good Stay at a Reasonable Price” 4 of 5 stars
Review of Hilton Garden Inn Yakima

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Hilton Garden Inn Yakima
Ranked #3 of 24 Hotels in Yakima
Certificate of Excellence
Salmon Arm, Canada
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A Very Good Stay at a Reasonable Price”
4 of 5 stars Reviewed May 19, 2013

I found this place on line when we were planning a trip to Yakima, Washington, and I am glad we did. It is a wonderful hotel, modern, bright and clean. It is right downtown and within walking distance of many attractions. The staff is smart, alert, and friendly. The price of the room was very good and although we did not make use of any of the hotel's features (pool, fitness area, restaurant) other guests were doing so and appeared to be enjoying themselves.

I had been given a good rate by an employee on-line but, but when we arrived (I had not made a reservation) the front desk clerk found us an even cheaper rate. A room with a king size bed was no extra charge as it in in some hotels.

There is a secure underground parking lot (rather a steep driveway into it) and an elevator from there to the lobby.

The room was bright and cheerful and the furnishings were modern. There was a flat screen TV, a small refrigerator, and micro-wave oven and a coffee maker.

All in all, I think we found a winner and I would certainly recommend this hotel to others who are looking for a good hotel in downtown Yakima.

Room Tip: We had a corner room with two windows which we loved. If you would like a similar room, ask if a co...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
What a marvelous review of the Hilton Garden Inn Yakima! I truly appreciate you taking the time to share the details of your stay and for providing additional tips for future travelers. We value our guests and their experience so it delights us to read such wonderful feedback. The weather is beautiful this time of year so I do hope that we will get the opportunity to have you as our guest again soon.

Thank you again,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • German first
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English first
Spokane, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

Spent the night during a very busy Yakima weekend - hotel fully booked. Everything ran smoothly and service was excellent. Breakfast buffet was great and pool had toys ready for the kiddos. If needed, will stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Colleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
I am so happy to hear that you had a great experience and that you will be back to visit us again when visiting Yakima. It is so important for us to receive feedback and I sincerely appreciate your time in evaluating your stay. If you are looking for a sunny and warm place to visit again....the pool toys are waiting for you!

Have a fantastic weekend!

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 3, 2013

If you are going to Yakima. Stay at the Oxford Suites. Staff at the Hilton does not want to be bothered with you. The pool is a joke! Someone broke a glass in it and they allowed children to go right back in without making an attempt to clean it. We found several pieces of glass in pool. Not friendly towards kids and families.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birch Bay, Washington
Level Contributor
190 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed May 2, 2013

This property is located in a former downtown department store, and there were a few more interesting turns from the elevator to our room than we'd find in a typical HGI.

The front desk employee was friendly and efficient. There is an outside parking lot, but we took advantage of the free underground parking, accessible with the room key.

The room itself was not too large and generally so-so - some updating might be in order. We chose to consider it "charming," and a little different from the usual chain hotel cookie-cutter mold.

Count us among those who don't really like the Sleep Number beds, and this one marred our night's sleep. That's a matter of individual opinion though and we realize others like them.

Breakfast the next morning was above average for HGI, with friendly coffee service and nicely cooked omelets.

All in all, we enjoyed our stay and would return.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank No_Fixed_Address
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, May 6, 2013
Thank you for taking the time to share all aspects of your stay while lodging with us at the Hilton Garden Inn Yakima. Your review is very much appreciated and is very helpful to those considering our establishment. I am thrilled that you had such a great experience while visiting.
It is always exciting to share the history of our hotel and how it was built. I am happy to hear that you were able to experience of bit of history in downtown Yakima. I hope that you will be back to visit us again soon.

Warm Regards,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 2, 2013

This is a wonderful hotel with friendly staff, clean rooms and a fabulous breakfast. The lobby is cozy and a comfortable place to gather for morning coffee or a glass of wine in the evening. It is extremely kids friendly while maintaining a upscale atmosphere.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gailb536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, June 28, 2013
Thank you for your wonderful response regarding your experience while staying with us. We thoroughly enjoy hearing such wonderful comments about our staff and hotel. I appreciate you sharing with other viewers and hope to have you come back and stay with us again in the near future.

Warm Regards,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
2 reviews
5 of 5 stars Reviewed April 24, 2013

This was my first visit to Yakima, WA. The Hilton Garden Inn was recommended by both friends and co-workers. They were right. This is a great hotel and they have great staff. The location is great. Right in downtown, and the access to the airport is very convenient. I highly recommend this property!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas A Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, May 6, 2013
Thank you for following your friends and coworkers suggestion and staying with us during your very first trip to beautiful Yakima. We appreciate you taking the time to share your experience and hope that we will get the opportunity to have you as our guest again when your travels bring you back to the area. If you are looking at traveling any time soon, the sun is out and ready for summer!

Have a wonderful day and safe travels!

Warm Regards,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yakima, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 24, 2013

The inside of the hotel is very nice, the outside parking is limited and not in a good part of town. There is an underground parking that is secure but its very tight parking. The front desk staff was rude, the rest of the staff was very pleasant to talk with.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa_vallejo, General Manager at Hilton Garden Inn Yakima, responded to this review, May 6, 2013
Thank you for bringing your front desk experience to our attention so that I may offer my apologies. We are highly noted for our great customer service so it disappoints me greatly that you experienced this level of service. I have discussed your experience with our Front Office Manager to ensure that we are focusing on providing exceptional customer service. I am happy to hear that all other aspects of your stay were satisfactory. Your patronage is important to us and I am sorry that your stay was less than expected. It is our hope that you will consider staying with us again and remain confident that your next experience will be more enjoyable.

Sincerely,

Lisa Vallejo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Yakima

Property: Hilton Garden Inn Yakima
Address: 401 E Yakima Ave, Yakima, WA 98901-2723
Phone Number:
Location: United States > Washington > Yakima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Yakima
#3 Romantic Hotel in Yakima
#3 Business Hotel in Yakima
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Yakima 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Yakima Hotel Yakima
Yakima Hilton Garden Inn
Hilton Yakima

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