I am a frequent traveler with HiltonHonor rewards and walked in to the Yakima, Washington Hilton Garden Inn to check availability and book a room for a night after returning from an Alaska cruise out of Seattle. I was treated less than politely, in fact what I would deem discriminatory. One front desk clerk was relatively polite and started to answer my questions, and the other one butted in and said "we don't do walk ins". I said more or less, that's funny because when I'm vacationing, especially sightseeing and camping without a set agenda, I don't know exactly where I'll end up from one night to the next, so I generally check on availability once I arrive at my stopping point for the night. Even after suggesting they check my rewards status, the story suddenly changed to "we're completely full" which I know not to be true because the parking lot was virtually empty, then I called the toll free reservations line to find plenty of availability. I am pissed at being treated so shabbily, so I will never stay at a Hilton again, ever!
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- Also Known As:
- Hilton Garden Inn Yakima Hotel Yakima
- Yakima Hilton Garden Inn
- Hilton Yakima