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“Good food, lack of service”

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Red Robin Gourmet Burgers
Ranked #65 of 276 Restaurants in Yakima
Cuisines: American
Restaurant details
Reviewed January 29, 2013 via mobile

My husband and I went with another couple. At first the service was okay, but then after maybe 10-15 minutes it went downhill. We requested refills on our drinks before our food came. Then our food arrives, but we still waited at least 10-15 minutes before we decided to ask the manager for our refills. It wasn't very busy at all because I've seen much busier nights. Not sure if the waiter was new or not, but we didn't hear back from him since we first asked for refills until just before the manager brought us our refills we initially wanted. Probably at least 20-30 minutes since we were last waited on. Food was great, drinks were great, but it probably would've been more enjoyable if we had drinks to have with our food.

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Thank KArreola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 - 39 of 39 reviews

Reviewed November 12, 2012

We stopped in for a light lunch around 2:30pm on Saturday. We had been shopping in Shopko and it was time to eat. We got seated very quickly. No problems with ordering our food. Food was hot and delicious (chicken casaer wraps with fries). Refills on the drinks without asking! Very impressed!

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Thank sbjauburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Possibly due to our seating preference on the patio, my family and I didn't receive service for approx. 10 min. Our server, Matt E. was very apologetic and gave a viable reason for the delay. While we were awaiting our order, the manager, who had initially detected the delay, expressed his sincere apologies and generously offered a complimentary appetizer. What an unexpected surprise which we appreciated and thoroughly enjoyed!

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Thank asis76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013
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    • Value
    • Atmosphere
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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