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“Average hotel withe poor Foodservice”

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Red Lion Hotel Yakima Center
Ranked #18 of 24 Hotels in Yakima
Reviewed June 17, 2014

The hotel is in good shape for an old building. My room had been renovated and was very nice. The bed was comfortable which is a big plus for me.

Stay away from the food service.....go elsewhere to eat. New people have leased the food and beverage and they have a lot to learn (if they can last that long). The meals served at all of our functions were not very good....very bland and not creative.....they need a much better chef if they want to stay in this business.

  • Stayed: May 2014, traveled on business
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1  Thank georges-road-trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 - 224 of 374 reviews

Reviewed June 16, 2014

Rooms are very old, DIRTY and you will be lucky to get your sheets changed or even a roll of toilet paper while staying for six nights. If I hadn't had to stay here for a conference, I would have checked out immediately.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Red Lion Hotels
1  Thank WestSeattleGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Yakima Center, responded to this reviewResponded June 18, 2014

We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. There is no reason, nor is it acceptable, to be checked into a room that was not properly cleaned. I would like to apologize for your room not being serviced during your stay as well. I would like to assure you that this will be addressed accordingly with our housekeeping staff.
Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014

Have been at this hotel for a conference, and two different training sessions, the last in the final week of May 2014. Rooms quite large and comfortable enough. Pools (2) are a nice addition, though a little chilly this year. Desk service quite satisfactory.
BUT, 2 major flaws. House -keeping staff numbers appear to have been reduced, resulting in some rooms not being made up until well into the afternoon, and then not always very efficiently. Items omitted or skimped on, and fresh supplies not always available
The worst, by far, is the new contract for catering The hotel displays a notice on the front desk touting the new chef, wait staff, and kitchen team. It should be hidden. Quality, quantity and service of food at lunch and dinner was appallingly bad. Serving the same insipid vegetables for 3 consecutive meals is totally unacceptable, as is the presentation of the same "bag" salad 3 times in a row , even at the closing meal, inaccurately termed a banquet. Service was slow to start and descended from there. One breakfast, out of three, worked, sort of. Otherwise, very poor planning, (the hotel was full on two consecutive nights), under- staffing, lack of co-ordination between front-end staff and the kitchen had many delegates going out for breakfast, (even though its cost was included in the room charge) , or going without the meal. We gathered , from other guests that the same very disorganized service was apparent in the pub/bar/ restaurant. My organization will not be returning to this venue for at least the next two years, and if, thereafter it does, and if I am still involved, (a likely scenario), I will be staying and eating elsewhere in Yakima. A sad downfall, which does the city, and the hotel, no good at all.

Room Tip: Be careful with ground floor rooms facing on to the "private " pathways. We had an item st...
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  • Stayed: May 2014, traveled on business
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1  Thank midastaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

The hotel was very clean and inviting. The bed was AWESOME! The TV sets need to be upgraded. The room I was in was once a room you could smoke in, not much you can do to get the left over smell, other then gut the room and start over. The stay was excellent as was the meals they served! I really enjoy staying at ANY Red Lion in the NW!

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Red Lion Hotels
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

Place is run down and trash around building. Picture show a nice hotel, it actually might be a different hotel. I did not feel safe staying there so I checked out early and went to a Holiday Inn for less money

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Red Lion Hotels
1  Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Yakima Center, responded to this reviewResponded June 18, 2014

We would like to apologize for the inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. I would like to apologize for the condition of the hotel and that you did not feel safe staying with us. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future

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Reviewed June 3, 2014

the pool was nice and refreshing even though we didn't get the room we wanted when joy the Sun. Thanks great start breakfast cook called in sick so the breakfast was not very good at all. But will stay here again

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Red Lion Hotels
Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

Stayed overnight to visit family and friends. Hotel was clean, quiet and convenient to downtown. Will stay there again if have the need. Has a nice outdoor pool which would be great in the summer time.

  • Stayed: February 2014, traveled with friends
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Thank Turnkey56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Yakima Center

Address: 607 E Yakima Ave, Yakima, WA 98901-2548
Location: United States > Washington > Yakima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 24 Hotels in Yakima
Price Range: $85 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Red Lion Hotel Yakima Center 3*
Number of rooms: 159
Official Description (provided by the hotel):
The Red Lion Hotel Yakima Center is located in downtown Yakima Washington, next door to the Yakima Convention Center. Located just minutes from Yakima Greenway, Yakima SunDome, Yakima Valley Community College, the Central Washington Fairgrounds, and only 6 miles from the Yakima Air Terminal and offer a free airport shuttle. Red Lion Hotel Yakima guest rooms provide quiet, comfortable accommodations to help you rest and unwind. Hotel amenities include free wi-fi, telephone, in-room coffee and plenty of Yakima sun at our two outdoor pools. Additionally, the Red Lion Hotel Yakima Center boasts easy access to several nearby business locations like the Pacific Northwest University of Health Sciences, Yakima Regional HMA, Yakima Memorial Hospital, GE Aviation, Pacific Power, and Cascade Natural Gas. The Red Lion Hotel Yakima Center, located near I-82 provides easy access to Yakima Valley's award winning Wineries, nestled in the foothills of the lower valley. Located near the Yakima River provides many opportunities to fish the only blue ribbon river in the state of Washington. ... more   less 
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Also Known As:
Red Lion Hotel Yakima Yakima
Red Lion Yakima
Yakima Red Lion

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