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“Don't Stay At The HOJO”

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Howard Johnson Plaza Yakima/Near Convention Center
Ranked #21 of 24 Hotels in Yakima
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't Stay At The HOJO”
Reviewed October 16, 2007

We had stayed at the Yakima Hojo with family and extended family for a wedding. Our party included small children ranging from age 2 - 9. We had booked 5 rooms under the reservation. The number one thing that this hotel lacked was communication. In the central website it notes that continental breakfast is included. As a matter of fact, it isn't. In addition if you stay on a Saturday night, your Sunday breakfast should be a FREE HOT BREAKFAST not a continental breakfast. This was not the case in our stay. When we originally booked this hotel, the main highlight was the all inclusive breakfast as we had several parties and children. We found that to be the perk. We called the hotel directly to confirm of this that they included the hot breakfast, and the front desk lady said, "YES it's BUFFET!"
When we arrived at checking in the hotel we asked again, is the hot breakfast included for Sunday morning, the hotel front desk said yes, no need for coupon or voucher, just walk in the restaurant. When morning came we went to the restaurant only to discover there is no such breakfast. We were turned away. When we approached the front desk, their only excuse was that the staff was new and they did not know what was going on either. When we asked to speak to the manager, conveniently she was not coming in until the later afternoon. We contacted central reservation and placed a formal complaint. We left a message with the hotel manager LEAH, and she has not responded at all. To top it all off when we returned home and checked our Credit Card statement, the Hotel successfully charged 3 accounts under one credit card when they were specifically instructed not to. The hotel staff, the hotel itself is very disorganized. Very unpleasurable stay. DO NOT STAY THERE. The rooms promised a wireless high speed connection, which was slower than the turtle and kept disconnecting. The rooms were quite seedy as well. But what do you expect from a HOJO in Yakima.

  • Liked — Location
  • Disliked — Everything else about the hotel especially the service.
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank HAFUNNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Seattle
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 29, 2007

My family has stayed here through various ownerships of this hotel for the past 8 years. Each time we return we are pleased with the value. We mainly come for pool time, and often request the ground floor rooms with the grassy area in front and direct access to pool. The rooms have always been clean, if basic. We often choose to stay here as opposed to Lake Chelan or other much more expensive areas because of the usually quiet pool, the access to restaurant/bar poolside, and the ability to walk to various restaurants, outdoor market, etc... Sometimes we bring the kids, but often my husband and I just come for a weekend in the sun and wine country. It is very good value for the money, don't expect the Four Seasons but do expect way more than you are paying for.

  • Liked — Poolside rooms
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jboyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 16, 2006

I arrived at nearly 11 pm, having made a reservation several hours earlier. I was sent to a room upstairs in "the annex," and lugged my 100 pounds of conference materials and luggage about a block and up some stairs (no elevator). The room was a mess: bed not made, sheets, blankets, and pillows strewn about. I called the front desk. They said sorry, and assigned me to the room across the hall. Even though two guys were working the desk, they made me trudge back to the front desk to get the key to the room across the hall. The second room was worse than the first: in addition to piles of dirty towels and sheets, this one featured stacks of pizza boxes topped by pyramids of empty beer cans. Lovely. I called the desk and told them I was staying somewhere else. The desk clerk agreed I would not be charged, but refused to provide anything in writing that said that.

  • Stayed March 2006, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Seattletraveler000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Howard Johnson Plaza Yakima/Near Convention Center

Property: Howard Johnson Plaza Yakima/Near Convention Center
Address: 9 N 9th St, Yakima, WA 98901-2522
Phone Number:
Location: United States > Washington > Yakima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 24 Hotels in Yakima
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Howard Johnson Plaza Yakima/Near Convention Center 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Howard Johnson Plaza Yakima Hotel Yakima
Howard Johnson Yakima
Yakima Howard Johnson

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