We had stayed at the Yakima Hojo with family and extended family for a wedding. Our party included small children ranging from age 2 - 9. We had booked 5 rooms under the reservation. The number one thing that this hotel lacked was communication. In the central website it notes that continental breakfast is included. As a matter of fact, it isn't. In addition if you stay on a Saturday night, your Sunday breakfast should be a FREE HOT BREAKFAST not a continental breakfast. This was not the case in our stay. When we originally booked this hotel, the main highlight was the all inclusive breakfast as we had several parties and children. We found that to be the perk. We called the hotel directly to confirm of this that they included the hot breakfast, and the front desk lady said, "YES it's BUFFET!"
When we arrived at checking in the hotel we asked again, is the hot breakfast included for Sunday morning, the hotel front desk said yes, no need for coupon or voucher, just walk in the restaurant. When morning came we went to the restaurant only to discover there is no such breakfast. We were turned away. When we approached the front desk, their only excuse was that the staff was new and they did not know what was going on either. When we asked to speak to the manager, conveniently she was not coming in until the later afternoon. We contacted central reservation and placed a formal complaint. We left a message with the hotel manager LEAH, and she has not responded at all. To top it all off when we returned home and checked our Credit Card statement, the Hotel successfully charged 3 accounts under one credit card when they were specifically instructed not to. The hotel staff, the hotel itself is very disorganized. Very unpleasurable stay. DO NOT STAY THERE. The rooms promised a wireless high speed connection, which was slower than the turtle and kept disconnecting. The rooms were quite seedy as well. But what do you expect from a HOJO in Yakima.
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- Also Known As:
- Howard Johnson Plaza Yakima Hotel Yakima
- Howard Johnson Yakima
- Yakima Howard Johnson