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Best Western Plus Ahtanum Inn
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Reviews (462)
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All reviewsoutback steakhouseunion gapchilliwafflesbiscuits and gravyno elevatorthe breakfast areaplace to staypool areaparking lotnice poolwestern hotelsfront desk staffyakima arearooms are cleannice stayconvenient location
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Reviewed September 16, 2013

The BEST WESTERN PLUS Ahtanum Inn is an extremely motorcycle friendly hotel and I highly recommend it to anyone riding a motorcycle in the area and looking for a place to stay. We stayed there recently and the charging system on our bike went out. The staff extended our checkout time while we arranged a UHaul to get the bike home and were very understanding and helpful while we sorted things out. Great place~!

  • Stayed: September 2013, traveled as a couple
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Thank DozeyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this reviewResponded September 17, 2013

Dear DozeyD,

Thank you very much for your tremendously kind words here on the TripAdvisor website! We are certainly grateful!

We're delighted that you had a great experience here, and very sorry to hear about your motorcycle. We sure hope that you got it home safely & fixed. Sorry that happened & you are very welcome regarding the late check out. Thanks also for acknowledging our staff. They are really wonderful people & we all enjoy working here.

Please also know that we also have hotels in Sunnyside, Prosser, & Colfax too! The properties would be great for motorcycle rides too, and I hope that you can enjoy them in the future. The names of those hotels are the Best Western GrapeVine Inn-Sunnyside, The Inn at Horse Heaven-Prosser, and the Wheatland Inn, in Colfax.

Once again thank you for everything & we hope to welcome you back again in the near future! Kindly-DH-Marketing Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

We stayed one night at this hotel 3 or 4 years ago and the manager insisted we park our motorcycle and trailer under the awning next to the front entrance. Because of this we recommended this hotel to a group of motorcycle riders gathering for a meet & greet. We were not disappointed. One of our group had mechanical difficulties and the staff allowed him to park his bike next to the front entrance until he could get it towed away. The Outback right next door was very accomodating in seating our 20+ people together and getting our orders right. The only complaint I had was that I could not figure out how to turn off the air conditioning for the night We will be back.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
Thank jkelton9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this reviewResponded September 17, 2013

Dear Jkelton9,

Thank you very much for your kind words here! We are certainly very grateful for your kindness.

Thank you for remembering us & coming back with your motorcycle group! We appreciate that tremendously, and are so delighted that you guys all had such a great experience here. We certainly hope to welcome you all back again in the near future!

Please know that we all have some "sister" Best Western Hotels in the cities of Sunnyside, Prosser & Colfax. All of these areas would be great for motorcycle rides too! These hotels are called the Best Western GrapeVine Inn-Sunnyside, The Inn at Horse Heaven-Prosser, and the Wheatland Inn, in Colfax.

We sure apologize about any difficulties you may have experienced in your guest room with your AC. If that ever happens again in the future, please be sure to call our front desk right away so that they can help.

Once again, thank you very much for everything! With our kindest regards & respect-DH-Marketing Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013 via mobile

One night stay. Outside of hotel, the lobby, and the hallways made me want to turn around, but the room was great. Very clean and comfortable. The staff were extremely friendly. I would stay here again on an overnight trip.

  • Stayed: September 2013
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Thank AZDAD11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this reviewResponded September 16, 2013

Hello, AZDAD11,

Thank you so much for staying with us recently! We are very grateful that you chose to stay with us & certainly value you as our guest, very much.

Thank you also for taking the time to give us your thoughts here on the TripAdvisor site. We really appreciate it.

We certainly apologize that you did not enjoy the appearance of the exterior of our property, our lobby, or our hallways. Please know that we are in the final planning stages for a renovation of our hotel front desk area (including the carpeting), and that all of the carpeting in the hallways of our property will be replaced soon. So hopefully by the next time you stay with us, these projects will be completed and you can enjoy them.

Finally, thank you very much for your kind comments about our hotel staff. They are wonderful, friendly & accommodating people, and we are very proud of them. We're also glad that you enjoyed your comfortable guestroom, and all of the other amenities that are offered here at our hotel.

Once again, thank you! With Kind Regards, DH-Marketing

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Reviewed September 12, 2013

I know that there was renovations done and this is a non smoking property, but I still smell smoke. The hallways as well as our room were smokey. The property seems to be a little rough, even after renovations. The saving grace during our visit was the breakfast buffet. Lots of choices, but average food quality. For the price, I think there are better options. We were fortunate to have a room that opens onto the interior, but there are entrances directly from the outside that face the truck stop next door.

Room Tip: Interior courtyard is a better choice.
  • Stayed: September 2013, traveled as a couple
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Thank BigDaddyAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this reviewResponded September 13, 2013

Greetings Big Daddy Austin!

Thanks very much for taking the time to give us your thoughts here on the TripAdvisor site. We sure appreciate it!

Please know that we certainly apologize that your experience here was less than perfect, and certainly hope that you will give us another chance to serve you as our guest again in the future.

We have 5 total smoking rooms here at the property on the north end of the building. Those are the rooms that you were referring to that have the exterior entrance. We gave them the exterior entrance in an effort to hopefully isolate & quickly eliminate any smoke smells. But once again, we sure apologize if you smelled anything in the hallways, or in your guestroom, etc. In the future, if you experience anything like this at our hotel or any other hotel property, please let the front desk staff and/or manager know right away so that hopefully they can remedy the problem by moving you to another room, and eliminate any lingering smoke smells.

Finally, it's great that you enjoyed our breakfast! We have worked very hard on that, and are really proud of it. We are certainly glad that you enjoyed it.

Once again, thank you for your comments! With my kindest regards, DH-Marketing Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

Stayed one night at this Yakima property. Even though located next to a truck stop the room was very quiet. Room was clean, beds comfortable. The Outback restaurant is located right across the parking lot. We enjoyed walking to dinner after a day of driving. A mall is located within blocks of the property. Easy access on and off the freeway. Staff was friendly, check-in fine. I would stay here again.

  • Stayed: September 2013, traveled with family
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Thank Phyllis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPlusAhtanumInn, Director of Sales at Best Western Plus Ahtanum Inn, responded to this reviewResponded September 11, 2013

Dear Phyllis,

Thank you for staying with us recently!

And thank you for taking the time to give us these kind comments here on the TripAdvisor site. We are certainly grateful & very glad that you had a wonderful stay with us!

We're also glad that you enjoyed our hotel's location & many amenities. It is really wonderful to be located so close to the freeway, several restaurants, great shopping & even a movie theatre!

Once again, thank you for your kindness here!
With our kindest regards & respect, DH-Marketing Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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