My daughter and I stayed for 2 nights here as my mother was in the hospital. The queen room needs updating badly, the carpet was old and stained, no dvd, which most places have, as a courtesy. First thing we noticed was the really bad smell when we opened the door--I think it may have been a flea bomb or later I noticed the bedspreads smelled the same so who knows? The air conditioners were so loud we woke up when they went on(and off). The bright side was that the pool was great, clean, and not overly chemicaled. There were plenty of towels and lounge chairs.
One young lady at the front desk was not very accomodating or friendly, while a brief encounter with another, more mature woman was completely different. Every hotel should realize that the friendliness and helpfulness of their staff is what will make customers return.
We went for the breakfast on Sat. at 9 (ends at 10) and they were already out of many things, which was dissappointing.
Even though this hotel gets plenty of traffic, they need to update the rooms to maintain the integrity of Best Western statewide. Why would I expect different at other Best Westerns?
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- Also Known As:
- Best Western Yakima
- Yakima Best Western