We arrived early to check into our room (we had a reservation and told them we would be arriving a bit early). The girl at the front desk was rude and arrogant and told us we would have to wait until 3:30 to check in. So we parked our motorcycles and walked next door to get some lunch. She was to call us when the rooms were ready. She never called so we went back at 3:30 and she said only one room was ready. Seriously? Most of the motel was empty - no cars etc. Then she tried to put us down a hallway that was covered in plastic because they were painting some of the rooms! It smelled terrible so back to the front desk and she was snotty and sarcastic as ever and she and told us she'd have to find us another room. It was after 4:00 before we actually got into a room. We talked to the Manager and he wasn't much help either. It wasn't until we called the Customer Service Department for Best Western that something was done.
Now, having said all that the room in general was clean and fresh. The pool area is very nice and would have enjoyed it if we'd had the chance. Price was a little more than some of the other Best Westerns we've been too with alot better staff. The breakfast was ok, nothing special. All in all we probably wouldn't be back. We'd probably return to the Red Lion Inn instead.
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- Also Known As:
- Best Western Yakima
- Yakima Best Western