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“Beautiful lawn for a wedding”
Review of Sun Mountain Lodge

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Sun Mountain Lodge
Ranked #4 of 8 Hotels in Winthrop
Certificate of Excellence
Seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful lawn for a wedding”
Reviewed January 14, 2009

We got married at Sun Mountain on a beautiful Sunday afternoon in August. The wedding coordinator (who is employed by Sun Mountain strictly for Sun Mountain weddings for no additional charge) was absolutely wonderful and the entire wedding cost less than $8k because of the time of day it was held (noon wedding on lawn with a simple brunch reception)... plus we wanted to focus on the simple beauty of the site... so no open bar/dancing event. The catered brunch reception was better than I had envisioned when organizing, which was excellent! It's a rather pricey resort for the amenities as a hotel guest. The spa was simply a spa treatment in another hotel room inside the lodge, so it didn't feel like a true zen getaway. The food in the restaurant was good, but again, pricey. An uber foodie would likely have more eloquent food review, but as an average Joe, I found the view more to write home about though I do want to emphasize Sun Mountain got an A+ as a wedding site.

  • Liked — The views
  • Disliked — The room ammenitites
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amadowns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
silverdale
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 29, 2008

This is a beautiful lodge nestled on a mountain top in the middle of nowhere, but yet just a few minutes drive from the touristy town of Winthrop. There are no tv's or video players in the rooms, just rest and relaxation in lush accomdatiions with fabulous views. You can run out in the morning to explore their numerous trails by either hiking or mountain biking, then relax in the hot tub by the pool as you wait for your spa appointment. Just wonderful!!! We have stayed here once before and all was perfect, this time the service in the Wolf Creek Bar & Grill was a bit lacking, we had to wait about 1/2 hour before we were able to even order a drink and we were sitting at the bar! Dinner took quite awhile, too, but once we had a drink, we were happy to people watch. There are tv's in this dining facility, and the hotel does have a tv room for people that just can't do without! Also, nice game room for kids.
On the way up you see lots of deer and right outside our window at breakfast was a doe and her baby! Awesome!

  • Liked — Peaceful, relaxing atmosphere
  • Disliked — Nothin
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cbabeej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellingham
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2008

Wow, for just under $300.00 a night, i really expected a lot more...........A LOT. We attended a wedding on a Saturday night and thought we would splurge and make it, literally, our summer vacation. Well, next time we want to spend $800.00+, we will go elsewhere. COMPLETE DISAPPOINTMENT. OVER PRICED. Somewhat snotty front desk people. Here is a rundown of my issues.....
No fridge in room.
Ice machine broken and it was 112 degrees out.
No privacy curtains (sheers or curtains that pull up, so you can still see the view, but not all the people in the pool)
Fairly limited menus.
Very difficult to get an afternoon snack due to abbreviated room service, god forbid you get hungry in the middle of the day.
No TV, which we knew going in, but when there are 25 8 year olds running the pool, it would have been nice to be able to sit in our room, enjoy a snack or COLD beverage and watch the olympics.
We spent well over $200 on dinner (2 bottles of wine, app, 2 meals and a dessert), food so-so, waitress, very nice, dinning area, WAY TO SMALL/CROWDED.
If you honestly need to experience the area, stay at one of the cabins at the Freestone inn, or drop down to I-90 and go stay at Suncadia.....both are truely worth the price.
Very beautiful location, very overpriced. The wedding was great.

  • Liked — The wedding was being held there and it's location
  • Disliked — Cost- no value at $300 a night
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank verymuchadventurous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianCharlton, General Manager at Sun Mountain Lodge, responded to this review, February 1, 2010
I am glad the wedding was so successful! Rarely does a major piece of equipment fail as our ice machine did on that day, and of course it would be the hottest day of the year! Our local town of Winthrop has one harsware store and they did not have the part we needed (we ended replacing the entire machine). Our dining room holds 90 people for a 112 room resort with a grill also operating. We just can't make the dining room any larger due to its location. Weddings and summer do come equipped with a lot of youngsters enjoying themselves. We did put TV's in a few rooms recently, and they are mildly popular but rarely requested. Our new chef is fabulous, a Culinary Institute of America graduate. Worth the visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 20, 2008

Some of the reviews I've read here, as a few have mentioned, appear to have been written by people who are not used to 5-star surroundings. As a relaxing getaway, this property is great as long as you don't ever come into contact with, or rely on the hotel staff for anything.

I found the food to be pretty good quality and the wine list rather exceptional for what I'd expected going in. But the restaurant staff is of such poor quality, from the maitre 'd on down, that it ruins the experience. The hotel does not hesitate to charge big bucks for rooms that, while relaxing and tranquil, do not measure up to the lavish costs associated with them. Therefore, you would expect better service. But when I say the restaurant and bar are McDonald's-like in the people they hire, I am not overstating my case. At least McDonald's is quick. The staffers here could not be more than 21 on average in age. Some appear much younger. They lack patience, get flustered with the minimum of crowds, have no clue about the food or the wine and appear to have never worked beyond fast food. Or worked very hard, period.

Our waitress could not open the $80 bottle of wine we'd ordered (a great wine, by the way). I offered to do it for her, she thanked me, then vanished for 15 minutes after handing me the corkscrew. When we asked for some nicer glasses, which they had, she huffed, rolled her eyes, then went to get it. I doubt she was even of drinking age, so she could not possibly understand that when you pay $80 for wine, you expect to drink it out of something other than a $2 stock-variety glass. This was pretty much the typical experience at any time of the day, no matter how busy.

Simply put, the hotel appears to be operating on the cheap, hiring minimum wage types, then raking in profits on $400 rooms.

The concierge stand is a joke. The people working there were using outdated menus (out of season) for local restaurants, and lacked basic knowledge about the eating or tourist spots in town. Some had never visited the only real dining spot in the town, which is A-B-C basic for any concierge worth taking seriously.

I could go on and on. In a nutshell, the staff there is poorly trained, act like they are underpaid and do not seem to care about being professional.

If we were to go back -- and we might because the setting truly is very relaxing -- we would simply order breakfast via room service (which actually did get there quickly) and take our other meals in town. We would avoid the restaurant and bar altogether, as well as the unprofessional spa. The "gym" is touted as "state of the art" but the equipment is old and the gym itself rather crowded with equipment, stuffy and shabby. Basicly, just use the hotel room, especially with the balcony and views of the mountain. But wait for a special. Don't pay full price. There is just no service to be had that would make paying full price worth it.

  • Liked — The views out of the room.
  • Disliked — Terrible service.
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Uncorked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irving TX.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2008

This hotel was just great, I requested a handicapped room and they had a very nice one ready for us. Handicapped rooms are not easy to attain. Everything was first class. My husband enjoyed a horse back ride while we were there,They have a nice pool and good food.

  • Liked — llocation Metrow valley, cascades
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenIrvingTX_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snohomish, WA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 9, 2008

We visited the lodge for two nights in early June for a much needed break from medical treatments. Having read many of the mixed reviews from other members, we went in with an open mind and were very pleasantly surprised with the overall quality of the property and of the staff.
We were able to book a package which included a very nice spa room in the Robson building (with a deck looking over a view to kill for), all tips for staff, as well as a full breakfast each day. Upon check-in we asked if the mini-fridge in the room was usable as a refrigerator (as we needed to chill our "end of treatment medicinal liquids"). The front desk said that it was not but they offered to have a refrigerator delivered to our room. By the time we took a brief walk around the lodge building and went to our room the refrigerator was set up and running.
The included breakfasts were excellent (best meals of our stay) and were chosen from any on the full breakfast menu. We passed on the formal dining room for dinners due to the rather high prices. Meals in the lounge were very good and were served with friendly style and grace.
Our only warning for future visitors is to watch out for room rates which seem to fluctuate wildly depending on dates and how requested. Our package was a great value at under $200 and when we inquired about extending our stay an additional night we were told that they would "work with us". As it turned out, we were unable to stay the extra night but when, for the fun of it, we checked the hotel's website found the only available room for the extra night was quoted at over $600 without any package extras. granted, the night in question was the Friday of what seems to be the official "start of Summer price hike" season for all of the East side hotels.
In summary, we would return in an instant, would spring for rooms in the Robson building (the nicest), but would be careful about the quoted rates.

  • Liked — Wonderful location
  • Disliked — nothing
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SnohomishSeniors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2008

If I could give no stars, I would. The place is a joke. Yes, the location is fantastic, but it would be better experienced sleeping in the car.

We asked for a window table in the restaurant and we were told one would be ready in 45 minutes, evn though there were empty tables right then that were "reserved" (one table stayed empty the whole time). We decided to sit inside with no view instead of waiting. AND THEN we waited an hour for food, after being ignored when we sat down, and the food tasted terrible. Our complaints were ignored. When we left checkout were rude. Paint was peeling in the room and the bathroom didn't look like it had been updated for 10 years. At more than $300, it made us feel sick that we'd wasted our money. The so-called five star reviews here are amazing. It makes my husband and I think those people don't stay in hotels very often, or have money to waste, so avoid this place at all costs until they renovate and hire some staff without attitude.

  • Liked — location
  • Disliked — service, rooms, food
  • Stayed June 2008, traveled as a couple
    • Value
Helpful?
1 Thank dissappointedseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianCharlton, General Manager at Sun Mountain Lodge, responded to this review, February 1, 2010
Ouch! 2008 was not our best year for reviews! Recognizing we were in trouble I let the chef go and also hired a new Food and Beverage Director. It took me almost a year to interview chef candidates from all corners of America, settling on a Culinary Institute of America graduate who I hired away from a very highly touted Florida resort. He joined is in November of 2008 and we have never looked back. The lady who took command of the Food and Beverage Division is brilliant, caring and doing an outstanding job.
Not sure which room is being referred to - but I can guarantee it has been painted. October through March we have a major painting project going on, along with other upgrades.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Mountain Lodge

Property: Sun Mountain Lodge
Address: 604 Patterson Lake Rd, Winthrop, WA 98862
Phone Number:
Location: United States > Washington > Winthrop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Winthrop
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sun Mountain Lodge 3.5*
Number of rooms: 112
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Also Known As:
Sun Mountain Hotel Winthrop
Sun Mountain Resort
Sun Mountain Winthrop

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