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“Appalling service, dilapidated room”
Review of Sun Mountain Lodge

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Sun Mountain Lodge
Ranked #4 of 8 Hotels in Winthrop
Certificate of Excellence
Reviewed June 20, 2008

If I could give no stars, I would. The place is a joke. Yes, the location is fantastic, but it would be better experienced sleeping in the car.

We asked for a window table in the restaurant and we were told one would be ready in 45 minutes, evn though there were empty tables right then that were "reserved" (one table stayed empty the whole time). We decided to sit inside with no view instead of waiting. AND THEN we waited an hour for food, after being ignored when we sat down, and the food tasted terrible. Our complaints were ignored. When we left checkout were rude. Paint was peeling in the room and the bathroom didn't look like it had been updated for 10 years. At more than $300, it made us feel sick that we'd wasted our money. The so-called five star reviews here are amazing. It makes my husband and I think those people don't stay in hotels very often, or have money to waste, so avoid this place at all costs until they renovate and hire some staff without attitude.

  • Stayed: June 2008, traveled as a couple
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1  Thank dissappointedseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianCharlton, General Manager at Sun Mountain Lodge, responded to this reviewResponded February 1, 2010

Ouch! 2008 was not our best year for reviews! Recognizing we were in trouble I let the chef go and also hired a new Food and Beverage Director. It took me almost a year to interview chef candidates from all corners of America, settling on a Culinary Institute of America graduate who I hired away from a very highly touted Florida resort. He joined is in November of 2008 and we have never looked back. The lady who took command of the Food and Beverage Division is brilliant, caring and doing an outstanding job.
Not sure which room is being referred to - but I can guarantee it has been painted. October through March we have a major painting project going on, along with other upgrades.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 - 521 of 557 reviews

Reviewed May 28, 2008

Sun Mountain Lodge is a true experince in getting away from all the hustle of the city life. In January 2008, 6 of my girlfriends drove up from Seattle to Sun Mountain to get away and enjoy our friends. Sun Mountain Lodge did not disappoint us. With no phones, TV or computers to distract us, we enjoyed each other company, had wonderful dinner with awesome view in the restaurant, delightful time exploring nature and relaxed with fabulous spa treatments. The staff at Sun Mountain Lodge from the front desk, spa, restaurant, bar and concierge truly add to the enjoyment of the lodge experience. I can not wait until our next years girls trip and I am also planning a romantic weekend with my sweetheart. Sun Mountain is a gem for the Pacific Northwest.

  • Stayed: January 2008, traveled with friends
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Thank Shibapal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2008

We have stayed numerous times at Sun Mt. Lodge, both for group meetings and as a couple on our own. We have experienced the "Full Monte" of Sun Mt. Lodge, e.g. dining in the dining room, eating in the bar, on the deck, in the wine cellar. We have trekked on the trails and snow-shoed those same trails, swam in the pools, sun-bathed and picnicked at Patterson Lake.

Every season provides a spectacular and ever-changing vista of incredibly beautiful scenery. Staff and service have always been above and beyond. Coming to Sun Mt. Lodge is like coming home. We will be back and know we can expect the same excellent service.

  • Stayed: July 2007, traveled as a couple
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Thank hiker1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2008

Room:
We stayed in the main lodge on the second floor. Our room was beautiful and maintained the relaxing atmosphere with warm colors. Our room was cleaned every morning while we were at breakfast and the service was impeccable.
Lodge:
Lobby is beautiful with 2 huge fireplaces and comfortable seating. It has that lodge feel with its log poles and alot of wood used throughout its design.
Activities:
There is something for everyone here. If you want to sit and read a book or take a multi-mileage hike, it is there waiting for you. We went on the Cowboy BarBQ horseback ride to the Old Homestead. We had steak, baked potatoes, barbequed chicken, coleslaw, baked beans, cornbread, watermelon, and strawberry/rhubarb shortcake. After you get back to the lodge you can hop in the huge hot tub to relax your muscles.
Dining:
The food is very expensive so be prepared. We stayed 5 nights and decided to eat a big breakfast in the dining room and an early dinner from the grill. Winthrop is a very short drive from the lodge so if you are trying to save some $$s but want fine dining, the town has one fine dining restaurant that I saw.

  • Stayed: May 2008, traveled as a couple
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Thank bailin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2008

I stayed at sun mountain two years ago for my wedding which was absolutely beautiful the staff were amazing and the food and view were out of this world. My husband and I have gone back every year and will continue to stay with this hotel. They made us feel like we were home away from home. I would recommend this hotel to any one who loves the outdoors, beautiful scenery and relaxing time in the mountains with a five star service.

  • Stayed: June 2006, traveled as a couple
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Thank sandiego08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2008

Our experience at the Sun Mountain Lodge was wonderful! The setting is absolutely picturesque. We had about a 5 hour drive to get there but it was more than worth the long drive. Our room was as cozy as your own personal cabin and the showers are heaven. Both the restaurants were delicious and had great atmospheres. There was plenty to keep us busy, especially with our 4 year old in tow. We went sledding, played in the game room and enjoyed the outdoor hottubs. Can't say enough about how great this place is. It is definitely our favorite place to stay in Washington!

  • Stayed: December 2006, traveled with family
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Thank RockFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2008

From the moment we turned onto the winding roadway leading to Sun Mountain Lodge, we were in another world. Snow covered the road and was so deep on each side we drove up a "blind" chute and emerged at the breathtaking majesty of the lodge. It is massive, rustic and elegant all at once - masterfully suited to its location.

We stayed for two nights and would like to have taken the bed home with us it was so comfortable with dreamy soft sheets and incredibly cozy quilts. Sun shone the whole weekend and we took advantage of snowshoeing into the gorgeous Methow Valley.

A warm, friendly ambiance pervades the Lodge. We especially liked the Library and Wolf Creek Bar & Grill. It's a wonderful place we highly recommend.

  • Stayed: February 2006, traveled as a couple
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Thank LovesToGoGoGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Mountain Lodge

Address: 604 Patterson Lake Rd, Winthrop, WA 98862
Phone Number:
Location: United States > Washington > Winthrop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Winthrop
Price Range: $133 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sun Mountain Lodge 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
A Resort For All Seasons Inspired by the enduring beauty of nature, Sun Mountain Lodge reflects harmony with its surroundings down to the last detail. Whether you’re looking for refined elegance or a rugged wilderness experience, a place to come together with the family or a romantic getaway, thrill-of-a-lifetime recreation or quiet reflection, or perhaps that rarified place where business and pleasure do mix, Sun Mountain Lodge is poised to exceed your expectations. Guestrooms feature either stunning views of the North Cascades or sweeping territorial views of the Methow Valley and the National Forest. All of our guestrooms are tastefully appointed with original artwork and hand-crafted wood furniture made by local artisans. A reverence for creating delicious food underscores every aspect of the dining experience at Sun Mountain Lodge. ... more   less 
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Also Known As:
Sun Mountain Hotel Winthrop
Sun Mountain Resort
Sun Mountain Winthrop

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