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SpringHill Suites Wenatchee
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Reviews (418)
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All reviewsfrosted glassseparate toilettoilet roomroom layoutbeer and winesleeping areaplace to stayin townlight dinnerfree breakfastindoor poolwarm cookieswafflesbreakfast barvery nice hoteltwo queen bedsmission ridge
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282 - 287 of 418 reviews
Reviewed August 31, 2012

We stayed here for just one night and it has all the basic amenities of a hotel - clean, modern feel. Of note is that the night we were there they served homemade cookies in the lobby. We all thought these were the highlight of the trip and were talking about them for days. One gripe, however, is that breakfast feels a touch crowded (line never seemed to end for the one wafflemaker) and was served with paper plates and plastic utensils that were trashed rather than recycled or composted. Still, on a multi-night vacation, this was the nicest spot. Customer service was very attentive and responsive, far exceeding other places we stayed. Good choice for business or pleasure.

  • Stayed: July 2012, traveled with family
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Thank bluntrater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane O, Front Office Manager at SpringHill Suites Wenatchee, responded to this reviewResponded September 19, 2012

bluntrater,

Thank you for your review. I really appreciate the honesty of your review as well. One tip is that we do fresh cookies every night from 7pm to 9pm so come stay with us again if you can. Unfortunately we were down one waffle maker when you happened to stay with us, we have the second one back now and that should help with the line. Thank you again for your review and I hope we see you again in the future.

Thank you,

Shane O'Flaherty
Front Office Manager
Springhill Suites
Wenatchee, WA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

This is a fine hotel. We had a king mini-suite that provided everything we needed.
Spacious, clean and up to date decor. After an early check out and several miles down the road we discovered we had left our water bottles in the refrigerator. As we were coming back through the area later in the day I called to see if they could find them and hold them at the front desk. We stopped back by and picked them up and discovered later when we took a drink that the staff had filled them with fresh lemon water. So, if the management of this hotel reads this I hope they know that they have staff there that goes above and beyond for its customers. And it does matter. We would certainly stay again.

  • Stayed: July 2012, traveled as a couple
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Thank Mary Lou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane O, Front Office Manager at SpringHill Suites Wenatchee, responded to this reviewResponded September 19, 2012

Mary Lou C,

I love hearing about the way's in which the staff go above and beyond to please our guests, especially when its the little things. We look forward to having you stay with us again. Thank you very much for your kind review.

Thank you,

Shane O'Flaherty
Front Office Manager
Springhill Suites
Wenatchee, WA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

Spent three nights here during recent business meeting in Wenatchee and was very impressed. The rooms are large and well furnished. The morning breakfast buffet is typical of hotels of this class but it was ample and there was a nice selection including fresh fruit. On two of our nights there was a complimentary managers dinner with complementary beer and wine. We only ate there are our first night and it was baked potato and brown rice night. Again, more than enough food and since we were bone tired and did not want to leave hotel this was perfect. If you're travelling by yourself or as a couple be sure to ask for a room with one King bed. Also if it's important to have full bathtub be sure to put that request in too. The location is good, close to nearby downtown area and all major highways. The staff was super nice and the fitness center solid. I don't like indoor pools in summer months so did not use it but I am sure this would be nice feature in the colder winter months. We found the entire hotel very modern, clean and bright and the complimentary wi fi was nice too. All in all this was great hotel and we have already made a reservation for a return trip. By the way there is no restaurant on the property but as mentioned above the breakfast buffet is solid and there are many restaurants within an easy walk including a great Italian restaurant just across the street.

Room Tip: If you want room with one bed only be sure to ask; same if you want a full size bathtub. The hotel is on commercial street and the views are pretty much the same from all rooms, except you should ask for room on 4th floor.
  • Stayed: August 2012, traveled on business
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1  Thank Markobrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane O, Front Office Manager at SpringHill Suites Wenatchee, responded to this reviewResponded September 11, 2012

MarkkOBrown,

Thank you for your great review of our hotel. You touched on just about everything we have to offer. I have had a lot of fun putting together the managers reception on Monday, Tuesday and Wednesday nights and I am glad you enjoyed it. We look forward to seeing you again in the future.

Thank you,

Shane O'Flaherty
Front Office Manager
Springhill Suites
Wenatchee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

This is not your $75-100/night hotel. You wil pay more but the rooms, service, all around - this is a nice place to stay. The rooms have an extended sitting area with a comfortable couch, desk, full ameniies such as frdge and microwave, all of this set off it their own alcoves. Sitting area separated by a partition from the bedroom area. Sliding doors, not hinged. Bathrooms are nice, separate toilet from shower room. TVs are flat screen HD. Hot breakfast several notches above the typical fluffy waffle maker style (although you can still get a waffle!). No road noise. Easy to get to. We will make this a future stop for several days of just hanging out. Pool is indoor so during the summer no outdoor deck to speak of.

Room Tip: The view out our room was nothing great- #430.
  • Stayed: August 2012, traveled as a couple
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Thank Shawbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane O, Front Office Manager at SpringHill Suites Wenatchee, responded to this reviewResponded September 11, 2012

Shawbones,

Thank you very much for your kind review of our hotel. Being a top contributer to Tripadvisor I especially value your opinion as you must travel frequently. I have always liked the sliding door feature in the rooms and we have worked especially hard on making our breakfast the highest quality possible. We look forward to seeing you again in the future.

Thank you,

Shane O'Flaherty
Front Office Manager
Springhill Suites
Wenatchee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

This hotel is almost flawless for the category of hotels that it is in. I gave it 5 stars because it is new, clean, excellent staff, rooms are wonderfully designed with many innovative features with amenities that are in luxury hotels, comfortable beds and good location. However, 2 things could be improved on. The sleeper sofa mattress is too thin, so that you feel the ridges in the frame. My daughter slept on it and said that it wasn't that comfortable. So, that should be upgraded. And, second, the night we stayed, the hotel was full. There were no available parking spaces anywhere on the property, except the covered driveway for the entrance to the hotel which is where we parked our car. We were instructed to park in a dark parking lot next door to the hotel. But, I didn't feel comfortable doing that. So, they need more lighted parking spaces. But, those were the only 2 complaints that I had. We would definitely stay there again.

  • Stayed: August 2012, traveled with family
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Thank ExoticPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane O, Front Office Manager at SpringHill Suites Wenatchee, responded to this reviewResponded September 11, 2012

ExoticPrincess,

I can't tell you how much we appreciate your review and the 5 stars you gave us on it. The one thing I can say about the two issues you experienced is that I don't think anyone has found a sofa bed that was comfortable and I totally agree about the parking issue. We try to do the best we can accomidating the parking issue, but needless to say we end up in the same position when we fill up. Either way we love your review of our property and thank you very much for it. We hope to see you the next time you are able to make it to the area.

Thank you,
Shane O'Flaherty
Front Office Manager
Springhill Suites
Wenatchee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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