Decided to stay at the Comfort Inn in Wenatchee as a base for day-hiking the nearby Enchantments Lakes Traverse. After eight hours walking nearly 20 miles, with 1600m ascent and over 2km descent over very challenging (but extremely beautiful) terrain... I needed my rest.
So imagine my surprise, and disappointment when I Received a wake up call at 2:00 am.
I just got back to sleep when I received another at 2:20 am.
Next morning, I complained to reception. Who showed me a sheet "proving" that I had placed a request for a wake up call for rooms 235 and 233. Thing is, I was in room 235 and HAD NOT placed a request for a wake up call. Clearly the people in 233 and (perhaps) 231 had no idea what rooms they were staying in. But clearly this hotel lets people book wake up calls without checking that they are actually staying in the appropriate rooms.
A card in my room said that Comfort Inns are "Commited to your Satisfaction". But when I complained, all I got was a "Sorry".
We'll, I'M NOT SATISFIED!!!
Otherwise, this is a perfectly adequate two star motel style hotel, much like every other Comfort Inn in the USA.
But they need to do something about their procedures for accepting wake up call bookings, and their attention to customer satisfaction. Or simply stop putting cards in the room saying that they commit to customer satisfaction, if really they aren't all that bothered.
I dislike being lied to for the purposes of marketing even more than I dislike being woken at 2:0 am other a huge hike.
- Official Description (provided by the hotel):
- The Comfort Inn, We have new bedding, furniture, flat screen t.v.'s and granite countertops. Our guests can enjoy skiing at Mission Ridge or world class golfing at Highlander Golf Course or Desert Canyon Golf Course. In the Wentchee Valley, you can find water skiing, tennis, fishing, river rafting, hiking and other rereational activities. You can visit nearby Leavenworth's Bavarian village is a short 30 min drive or Lake Chelan is a 45 minute drive. You can treat your senses to wine tasting and or tour the many local wineries. Close to historic downtown Wenatchee with great local shopping. We are with in walking distance of many restaurants ... more less
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- Also Known As:
- Comfort Inn Downtown Wenatchee Hotel Wenatchee
- Wenatchee Comfort Inn
- Comfort Inn Wenatchee