We have stayed here over a dozen times...Leona at the front desk is wonderful...as is all the staff. We have never had a problem, have been upgraded upon request and thoroughly enjoy the warm cookies in the afternoon and the breakfast in the morning. A great bargain!
We always have enjoyed staying at this family friendly hotel. They are dog friendly, which is a must for us. We notice lots of families with kids, who enjoy the pool, which is indoor. Free cookies fresh from the oven - kids really like that. Even though my wife and I are in our mid 60s, we appreciate the family atmosphere. Also, the hotel is located on the main drag in Wenatchee, and adjacent to El Sol, a wonderful Mexican restaurant.
First of all, check is was at 3pm and we couldnt check in until 345pm....NOT good when you have a cranky tired toddler with you. The front desk lady was extremely rude about it, she acted like I was bothering her for trying to check in at normal time. The room was not very clean. I found a toenail on the bathroom floor, YUCK. The hot tub at the pool was also half full and brown and cloudy....but they told us it was ok to go in and was open, what? Again, YUCK. Our dog was allowed, that is my only positive thing to say.
Was in town for a volleyball tournament, and needed a place to crash. Was not able to utilize a lot of the amenities due to our schedule, but the breakfast was good. Walked to Walmart for some needed snacks and ate at the Italian resturaunt (Visconti's ?), also walking distance (tip: get reservations on Friday/Saturday night, we got lucky to get a table as a walk in). Service was great. Because of our schedule, we would have missed breakfast, however the person at the front desk said they would get it set up 30 minutes earlier for us in the morning. And they did. You have got to like that!
My family and I stayed here for one night. We could not get into the pool or the hottub due to too many kids in both. We came back 2 hrs later and could push our way into the hottub. After sitting in it for about 10 mins we realized we are taking a hair ball bath, the pool deck also had hair clumps all over it. GROSS!! We had thick dust all over in our room., the blinds we burnt and the sheets were stained. When I brought it to the front desk TWICE they did not seem to care. I work in a hotel and this would NEVER be tolorated in out hotel! The other room had broken kick boards just hanging so you could get hurt on it. Again the front desk did not seem to think it was a big deal at the time. I will NEVER stay here again!!!