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“I have paid a lot more money for a lot less hotel”

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Best Western Chieftain Inn
Ranked #4 of 16 Hotels in Wenatchee
Seattle, Washington
Level 5 Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“I have paid a lot more money for a lot less hotel”
Reviewed March 14, 2014

This was really a nice place. They even had real glasses. It was very clean, recently remodeled and they had lots and lots of pillows. The room comes with free internet and free breakfast and lots of cookies all day long. I don't eat cookies but other folks in our group seemed to enjoy them. The only strange thing is that they don't have an elevator to the second floor. We were on the first floor so it was OK, but it seemed odd in a modern hotel property.

Room Tip: Get a room on the first floor as there is no elevator to the second floor.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punkicoleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 17, 2014
Dear Punkicoleman,

Thank you so much for sharing your experience with the Best Western Chieftain Inn, in Wenatchee WA! We appreciate your time!

We're so happy that you enjoyed your stay! We've done many improvements to the Chieftain Inn. We're very pleased that you were happy with the improvements. We apologize for not having an elevator. We're hoping in the sometime future that would be established. For now, staff and management are more than happy to help with luggage to the second floor.

Thank you again for your feedback and your recent stay. We hope you come visit us soon!

Do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
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English first
Oliver, Canada
Level 5 Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 3, 2014

We have stayed at this hotel before and once again we had the perfect stay. Hotel was very busy but this didn't lower the lever of service and caring of all staff. The breakfast was exceptional once again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank worlds01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 11, 2014
Dear worlds01,

Thank you for visiting us again! It's great to read that our hard efforts in providing superior customer care shows. Thank you so much!

We look forward in seeing you again soon! Do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverdale
1 review
Reviewed February 19, 2014

Any complaints or upsets from guest are responded (by Gen. Mngr.) with a "I'm sorry you felt that way". This is a very passive/aggressive response and is not a proper apology in any way shape or form. Please, see to it that she gets training in how to be hospitable and kind to your guests and not have a condescending tone and attitude with them. She is in a service industry and should act accordingly. In all my years I have never been treated so poorly at a hotel. On a side note, I must say that the other front desk people were very kind and helpful, but, as long as she is manager there, we will find some where else to stay when we return.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agirlnamedfrankie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, February 22, 2014
Dear agirlnamedfrankie,

On behalf of our entire team as well as myself, I would like to apologize for not exceeding your expectations.

I apologize to hear that you feel my responses is "passive/aggressive". From what I gather, you don't know me that well and can't understand how truly sincere I feel towards my guests.

Hearing a guest's concern on a personal level makes me feel bad on their behalf thus, I apologize. I apologize if this isn't good enough. I feel sympathizing for my guest's feelings is better than arguing or not saying anything at all as I care way too much to see anyone unhappy.

I hope that you will consider staying with us again so that we especially myself, can have another chance to provide you with a superior experience.

I do wish you nothing but the best. Please do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, WA
Level 6 Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 18, 2014

My wife and I stay at the Chieftain anytime we stay in Wenatchee, Washington. Great service and always a decent price! The room is roomy and of great quality. Pluswe always seem to sleep better than when we are in our bed at home.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank shadowmeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 11, 2014
Dear shadowmeboy,

Thank you for the review on TripAdvisor and thank you for taking the time in doing this! We appreciate you sharing your experience with the Best Western Chieftain Inn!

We're so happy to hear that your stay went well and that most of all that you had a good nights rest! We hope you come visit us again!

Do take care and safe travels!

Thank you!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poulsbo, Washington
Level 5 Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 17, 2014

We planned a two day ski trip at Stevens Pass and all the lodging was book in Leavenworth. We left Stevens Pass around 4:30pm and ate dinner in Leavenworth then made it to the hotel. The rooms on the first floor are very convenient as they have a little porch area that allows you to access your room directly from the parking lot. This made loading/unloading bags very easy. The room was quite spacious and had a mini fridge and microwave. The breakfast was very good (waffles, bacon, eggs, biscuits/gravy, pastries, cereal, etc. For a $120 on Priceline for a Saturday night over a three day holiday weekend, I can't complain.

Room Tip: Get a first floor room to make packing/unpacking easy.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbarnard10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 11, 2014
Dear kbarnard10,

Thank you so much for taking the time in sharing your experience about your stay at the Best Western Chieftain Inn!

We're happy to hear that your ski trip went well and that the hotel was accommodating to your needs! Come visit us again soon!

Do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2014

We went to leavenworth on a last minute get away and wanted to find better deal than some of the leavenworth hotels that charge and arm and a leg so you can stay in some dated hotel. This was a fantastic room for the price . It looks a little freaky outside pulling up at night time but its really not an indication of what is on the inside of this hotel . They have kind and friendly staff , a wonderful breakfast in the morning downstairs and we really enjoyed our stay .

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 11, 2014
Dear Christie E,

Thank you so much for sharing your experience about your stay at the Best Western Chieftain Inn!

Staff and management are happy that your stay went well. Come visit us soon as the weather is turning for the better! Wenatchee is beautiful during the Spring time.

Thank you again!

Do take care and safe travels!

Sincerely,
Mei-lan
General Manager
Best Western Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel, United States
1 review
Reviewed February 13, 2014

This Hotel is a good value on Priceline, otherwise it is over priced. The room's Décor is dated and in need of minor some repairs. The staff was very helpful and the lobby is stylish. The hotel needs another computer for guest use. The breakfast was good but lacking in seating. It would rate this hotel as 3 and half stars out of 5.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWChieftain, General Manager at Best Western Chieftain Inn, responded to this review, March 11, 2014
Dear Donald S,

Thank you for completing the survey regarding your recent stay at our property on TripAdvisor.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.

Do take care and safe travels!


Sincerely,
Mei-lan
General Manager
BEST WESTERN Chieftain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Chieftain Inn

Property: Best Western Chieftain Inn
Address: 1017 N Wenatchee Ave, Wenatchee, WA 98801-1574
Phone Number:
Location: United States > Washington > Wenatchee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Wenatchee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Chieftain Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Each spacious accommodation at the BEST WESTERN Chieftain Inn comes complete with cozy beds, cable satellite television with HBO(R), a mini-refrigerator and free high-speed Internet access. Wake up each morning to a complimentary full hot breakfast, enjoy freshly baked cookies every day, go for a swim in the hotel's outdoor heated swimming pool or relax and unwind in the hotel hot tub. For those staying at this Wenatchee hotel on business, our 24-hour business center and meeting room, accommodating up to 45 guests, make for a more productive trip. Also our close proximity to area businesses and the Department of Fish and Wildlife, make corporate travel easier. A variety of attractions and area sights await guests just outside this Wenatchee hotel. Catch a live show at the famed Gorge Amphitheatre, enjoy a variety of water sports and outdoor adventure on Lake Chelan and on the Columbia River, or attend a conference or event at the Wenatchee Convention Center, located nearby. For more assistance planning your ideal vacation to the Wenatchee area, contact us today! We'll even help you plan around annual festivals, like Washington State Apple Blossom Festival and the Ridge to River - both local favorites! Our friendly and welcoming staff is here to make your stay memorable and enjoyable. Book a stay at the BEST WESTERN Chieftain Inn today for an unforgettable Wenatchee hotel experience. We look forward to seeing you soon. Enjoy your stay. The pool is currently closed for the winter season, however the hot tub will be open all year. ... more   less 
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Also Known As:
Best Western Chieftain Hotel Wenatchee
Best Western Wenatchee
Wenatchee Best Western

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