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Extended Stay America - Olympia - Tumwater
Ranked #4 of 7 Hotels in Tumwater
Reviewed June 8, 2013

We stayed here in April, Our room had been renovated save for the kitchen area. The rest of the room had fresh paint, carpeting, linens, upholstery, etc. The bed was firm but must have been comfortable because I slept well. The entire room was very clean. The checkout process was slightly cumbersome, as the front desk clerk had to navigate through many screens in order to close out the bill. The "grab & go" breakfast consisted of things like apples, cereal, coffee and small prepackaged muffins. Some Costco-type, fresher muffins would be an easy improvement, along with another type of fruit like oranges or bananas. The hotel should also look into their employee scheduling - the same clerk that was working as late as 11pm was also there at about 6am the next morning.... We were planning on staying here again, but now that the prices have gone up over $20.00/nt., we will reconsider. The room is not worth $100.00/nt.

  • Stayed: April 2013, traveled as a couple
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1  Thank ScarlettMX5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded June 27, 2013

Scarlett - I want to thank you for taking the time to post a review of your stay. I am so pleased to know that you where happy with our renovations. As well, I am glad you found your room to be clean and that you enjoyed our grab-and-go breakfast. Lastly, please know, the overnight shift for our staff is from 11:00pm to 7:00am, so that would by why you saw the same agent assisting with your needs.

Once more, we truly appreciate your remarks. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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108 - 114 of 140 reviews

Reviewed June 5, 2013

We stayed here for a week and were very pleased. The beds are a little too firm, but other than that not bad. We had an issue with the shower and it was handled quickly and expertly. We used the guest laundry a couple of times and the only suggestion I would have is to install a change machine. The hotel is clean and the room was quiet. We had an issue with some kids that were staying upstairs (jumping off the beds and other running around) when we first arrived and the desk handled it immediately. We will be staying here on our next trip.

  • Stayed: May 2013, traveled as a couple
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1  Thank Sue I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded June 10, 2013

Sue - Thank you so much for posting a review of our property. I am glad to read that you were pleased with your overall stay, especially your clean, quiet room. Please accept my apologies for any issue you experienced; however, I am happy to know we were able to correct them quickly and to your satisfaction.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

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Reviewed May 31, 2013

Called to reserve room while on the road with no problem. Visiting daughter for 1 week and stayed at this hotel at her recommendation. Front desk staff were always helpful and courteous.
Room was comfortable. Bed was on the firm side! Used the guest laundry twice during the week.
Hotel was busy, but was never bothered by noise from other guests. Would definitely stay again.
Was our please home away fro home for 7 days

  • Stayed: May 2013, traveled with family
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Thank Rem54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded June 4, 2013

The staff and I read your review, and would like to thank you for writing such great things about how helpful and courteous the front desk staff was during your stay. We are delighted we were able to make your visit with your daughter a peaceful one.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Reviewed May 30, 2013

If you plan on staying here do not expect much.....The staff could care less if there is a problem and they will treat your issue as if it is a chore to deal with. Also make sure you double check the rates that they tell you and what you are actually charged. It seemed that each employee had a different set of rules and rates that they would charge.

  • Stayed: May 2013, traveled on business
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2  Thank Justine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013

The hotel was clean and quiet but the front desk was clueless and often absent. Due to confusion the room was only cleaned on the last day of an 8 day stay. The desk disabled our card keys in order to collect a pet fee which they weren't ready to collect because they were busy on the computer. Personnel kept blaming others saying they "just came on".

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded May 28, 2013

Harry - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was some confusion in regards to the housekeeping service you wanted to receive and the pet fee. Please know, at check-in, part of the communication is about our housekeeping service which is provided when you stay eight or more nights. I am sorry this was not conveyed to you and will speak with the staff directly to ensure this does not happen again. As well, I will be coaching them on professionalism and how to provide better customer service.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly, at olt@extendedstay.com, with any additional comments or questions. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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Reviewed May 9, 2013

We stayed 3 nights at the Extended Stay America in Tumwater while visiting my daughter because of its proximity to Evergreen State College. The property has been renovated and the common areas are all clean and attractive. Desk staff were pleasant and professional.
Our room was very comfortable with plenty of space. We knew the Extended Stay did not provide daily housekeeping service, but the staff did come by to see if we needed clean towels or trash service which was much appreciated. We did use the kitchen - mostly for snacks and cold drinks but one evening to cook a full dinner. The kitchen was equiped with plates, pans and utensils for a basic meal, which was all we needed. The grab-and-go breakfast is a nice amenity. This included individually packaged muffins and fruit along with coffee or tea. The muffins were moist and surprisingly good. There is also a fast food restaurant next door.
It is a bit tricky to navigate in and out. It is easily visible from the highway as it sits on a hill. It's not difficult to reach from the access road, but if you want to head west out of the hotel, you must cross through a corner gas station/convenience stop which can be crowded.
Overall, a nice, well-kept property and a great value.

  • Stayed: April 2013, traveled with family
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1  Thank 217max
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded May 15, 2013

The staff and I read your review, and would like to thank you for writing such good things about the staff and the facility. I am glad to read that you were pleased with the in-room kitchen and our newest feature, the grab and go breakfast as well as our friendly staff. We truly enjoyed having you stay with us and hope you had a good time visiting Evergreen State College!

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.

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Reviewed May 1, 2013

My daughter and I stayed here for five nights after traveling cross country for her relocation to the Olympia area. We found it to be a warm, welcoming, clean, and safe environment which was handy to everything we needed. The staff was consistently helpful with any questions or concerns we had. The room was equipped as it had been described on the website, as well. This is a great value for the money. We would stay there again!

  • Stayed: April 2013, traveled with family
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Thank 198_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this reviewResponded May 3, 2013

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay with us and we were able to make you feel at home while you were away from yours.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Additional Information about Extended Stay America - Olympia - Tumwater

Address: 1675 Mottman Rd SW, Tumwater, WA 98512-7833
Phone Number:
Location: United States > Washington > Tumwater
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Tumwater
Price Range: $85 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Olympia - Tumwater 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Extended Stay America Tumwater
Extended Stay Tumwater
Tumwater Extended Stay

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