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“Above and Beyond”

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Comfort Inn Tumwater
Ranked #3 of 7 Hotels in Tumwater
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Above and Beyond”
Reviewed December 26, 2012

I had car trouble while visiting Tumwater. The front desk agent, Amy told me where I could quickly locate a rental car and the manager Chami even gave me a ride to pick up the vehicle! This was completely unexpected and saved me from a long walk in the rain.

They treat people with genuine care - you can expect excellent customer service!

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clayton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 28, 2012
Thank you for sharing your experience! The focus of the Comfort Inn team has always been to make certain that every aspect of your visit is exceptional, whether an overnight guest or not. And although car trouble is never fun, we are pleased to hear that our service went above and beyond your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    101
    63
    41
    11
    19
See reviews for
70
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Seattle, WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 26, 2012

My brother was driving from Portland to Seattle to spend Christmas with my family when he ran into car trouble. His car broke down right outside of this hotel, and the staff there helped push it to a safer location and then drove him to a local rental car place so he could make it in time for Christmas Dinner. Although we have not stayed at this Comfort Inn, we are really grateful for their generosity and helpfulness. Thanks for saving our Christmas!

Stayed December 2012, traveled solo
Helpful?
1 Thank Bellelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 28, 2012
We are so happy to hear that your brother made it to Christmas dinner safely and on time. Taking care of people is what we do at the Comfort Inn Conference Center. Please come visit us soon. We are sure you will enjoy your time here!
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Olympia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 19, 2012

We held a 2 day meeting at the Comfort Inn Conference Center in Tumwater. The entire staff lead by Amy were outstanding. They went well above and beyond our expectations and we really appreciated the "can do" attitude. I would recommend this site for anyone looking to hold a meeting in the area.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tami L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 28, 2012
Thank you so much for your glowing review! I speak on behalf of the entire staff at the Comfort Inn Conference Center when I say it was an absolute delight having your group at our hotel. We hope to have the pleasure of hosting another one of your events in the future.
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Oregon City, Oregon
1 review
Reviewed December 9, 2012

We stayed at the hotel couple of days before Thanksgiving to visit our son and the grandkids. It's in a great location. The staff are friendly and housekeeping are polite. Most of the front desk staff are nice, very friendly and polite as well as the managers. I could have rated them 5 star but there's one front desk agent whom we don't like. She lacked the caring attitude we are looking at as seniors, no smile and she would just stare at you nonchalantly, not a pleasant sight to see especially when it's morning. For some weird circumstances, we had to go to her to have our bill adjusted on a senior rate because it only reflected that rate on our first night. No interaction with this lady & no apology at all which we perceive as rude and uncaring. Overall stay was great except for that experience with the agent.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 27, 2012
Thank you so much for both your positive feedback and suggestions as to what we can do better. I apologize that not all of our staff met the high level of customer service that we expect from them. We have taken your comments and used them for constructive coaching. We learn a lot from our guests, which helps us to get better each day. We you will stay with us again so we can prove that all of the staff at the Comfort Inn Conference Center are shining stars!
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McChord Air Force Base, Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2012

The staff was so helpful and accommodating! Everything lovely and clean and an excellent breakfast. I left behind a few items in the room, and they even hand-delivered them to me (I don't live too far away)--can't ask for better than that! Definitely hope to get to stay again.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phebe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 27, 2012
Thank you for staying with us and taking the time to share your experience with us and fellow travelers. We take pride in providing our valued guests like yourself with a great stay. We look forward to seeing you in the future!
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Arlington, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2012

We reserved a room for three nights.
We were on a tight schedule all weekend, but everything worked out fine. The staff at the inn were wonderful and the rooms were a good value.
Where we stayed made a difference. Thank you.

Room Tip: Third floor; no one above you, so it tends to be quiet.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Duane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this review, December 27, 2012
Thank you for sharing your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington state
Level Contributor
156 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 11, 2012

The staff is awesome, the hotel was quiet, the price was right. I had a conference at the Great Wolf Lodge and they wanted to charge $250/night even though I had no intention of using the water feature. So for 20 minutes drive and a free breakfast, I saved tons of money and had a much better experience than having young kids running up and down the halls. Plus, they take pets. Though I wasn't traveling with mine at the time, I know I can at another time.

Room Tip: ask for one away from the freeway size
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoneOak6496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Tumwater

Property: Comfort Inn Tumwater
Address: 1620 74th Ave SW, Tumwater, WA 98501-5751
Phone Number:
Location: United States > Washington > Tumwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Tumwater
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Tumwater 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Comfort Inn(R) Conference Center Tumwater-Olympia hotel in Tumwater will get you rested and ready for anything. We're merely minutes from downtown Olympia and the Washington State Capitol Campus. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Tumwater, some of which include: East Bay Waterfront Park Olympia Regional Airport Tumwater Falls Park Hands On Children's Museum Our pet-friendly Tumwater hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as FREE Continental Breakfast, FREE WiFi, FREE Daily newspapers, access to indoor heated pool, Exercise room, Business center and guest laundry facilities. What does FREE BREAKFAST mean to us? We offer everything from eggs, sausage, biscuits and gravy, waffles, cereal, oatmeal to healthy options like yogurt and fresh fruit. Comfy guest rooms are furnished with TVs, coffee makers, microwaves, refrigerators and hair dryers. Select rooms include kitchenettes, desks and whirlpools. Create your perfect stay at the Comfort Inn Conference Center Tumwater -Olympia. We offer spacious and comfortable rooms with all the amenities you can count on. Get rested, set, go-book a room today! ... more   less 
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Also Known As:
Comfort Inn Tumwater Hotel Tumwater
Tumwater Comfort Inn

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