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“uncaring agent”

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Comfort Inn Tumwater
Ranked #3 of 7 Hotels in Tumwater
Reviewed December 9, 2012

We stayed at the hotel couple of days before Thanksgiving to visit our son and the grandkids. It's in a great location. The staff are friendly and housekeeping are polite. Most of the front desk staff are nice, very friendly and polite as well as the managers. I could have rated them 5 star but there's one front desk agent whom we don't like. She lacked the caring attitude we are looking at as seniors, no smile and she would just stare at you nonchalantly, not a pleasant sight to see especially when it's morning. For some weird circumstances, we had to go to her to have our bill adjusted on a senior rate because it only reflected that rate on our first night. No interaction with this lady & no apology at all which we perceive as rude and uncaring. Overall stay was great except for that experience with the agent.

  • Stayed: November 2012, traveled with family
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Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this reviewResponded December 27, 2012

Thank you so much for both your positive feedback and suggestions as to what we can do better. I apologize that not all of our staff met the high level of customer service that we expect from them. We have taken your comments and used them for constructive coaching. We learn a lot from our guests, which helps us to get better each day. We you will stay with us again so we can prove that all of the staff at the Comfort Inn Conference Center are shining stars!

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156 - 162 of 246 reviews

Reviewed December 5, 2012

The staff was so helpful and accommodating! Everything lovely and clean and an excellent breakfast. I left behind a few items in the room, and they even hand-delivered them to me (I don't live too far away)--can't ask for better than that! Definitely hope to get to stay again.

  • Stayed: November 2012, traveled with family
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1  Thank Phebe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this reviewResponded December 27, 2012

Thank you for staying with us and taking the time to share your experience with us and fellow travelers. We take pride in providing our valued guests like yourself with a great stay. We look forward to seeing you in the future!

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Reviewed November 21, 2012

We reserved a room for three nights.
We were on a tight schedule all weekend, but everything worked out fine. The staff at the inn were wonderful and the rooms were a good value.
Where we stayed made a difference. Thank you.

Room Tip: Third floor; no one above you, so it tends to be quiet.
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  • Stayed: November 2012, traveled with family
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1  Thank Duane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this reviewResponded December 27, 2012

Thank you for sharing your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay. We hope to see you again soon!

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Reviewed November 11, 2012

The staff is awesome, the hotel was quiet, the price was right. I had a conference at the Great Wolf Lodge and they wanted to charge $250/night even though I had no intention of using the water feature. So for 20 minutes drive and a free breakfast, I saved tons of money and had a much better experience than having young kids running up and down the halls. Plus, they take pets. Though I wasn't traveling with mine at the time, I know I can at another time.

Room Tip: ask for one away from the freeway size
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  • Stayed: October 2012, traveled on business
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1  Thank LoneOak6496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

Always stay at this hotel..this stay turned out very bad. We had our little dog with us. Family lives in the area. My husband had our son's large dog in the car,taking it somewhere. He did not access our room until evening, when I finished a business thing. Manager accused us of having 2 dogs, because she saw 2 in the car. They tried to make us move from 3rd floor room, she said it was not a pet floor...We heard another dog barking on same floor. Talked with front desk staff...did not appreciate them thinking we were dishonest. Husband took our little dog outdoors at 4:00 am..we had a check out bill under our door with a charge for 2 dogs, again....not listening to us, obviously. Husband took it up with front desk, at 4:00 am...said it would be taken care of. Checked out of hotel at 7:00 am...had to ask for bill. Front desk lady was very rude...no apology...nothing.. Just said the manager saw 2 dogs in the car with my husband. I asked her, if they saw 5 people and 4 dogs in OUR CAR...would they assume they were all going to be staying in our room???? It makes me sad...because we have enjoyed this property over the years...but the last few visits have been very strange?? New mgt.???I just don't know. 12 hours on premises and multiple problems concerning one well behaved, crated miniature schnauzer...who by the way has stayed at this property many times with us...no problems.

  • Stayed: November 2012, traveled on business
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2  Thank flythrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

Quiet, clean hotel. Nice and helpful staff. Called ahead to make reservations and received the sales pitch that there were only a couple of rooms left so I needed to go ahead and give them my credit card to reserve the room. Turns out there were plenty of rooms to spare, but we didn't hold it against them.

  • Stayed: November 2012, traveled as a couple
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2  Thank prisservin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

This hotel is a great little place! The room was clean and the bed comfortable, and the atmosphere very calm and friendly. The personnel were all very welcoming and polite, and willing to work with you on whatever you need. It is within easy driving distance of several eateries, but Dominoes was the only place I found that would deliver. I would definitely recommend this hotel to others and will stay here again.

  • Stayed: November 2012, traveled solo
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Thank blade5304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnTumwater, Director of Sales at Comfort Inn Tumwater, responded to this reviewResponded November 13, 2012

Thank you so much for your great review. We appreciate that you took the time to share your experience. I'm glad that you enjoyed your clean, comfortable room and found our staff to be helpful and accommodating. That is what we're shooting for! Next time you stay with us please stop by the front desk so we can share with you several take-out menus for restaurants that deliver. Thanks again!

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Additional Information about Comfort Inn Tumwater

Address: 1620 74th Ave SW, Tumwater, WA 98501-5751
Phone Number:
Location: United States > Washington > Tumwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Tumwater
Price Range: $84 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Tumwater 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Comfort Inn(R) Conference Center Tumwater-Olympia hotel in Tumwater will get you rested and ready for anything. We're merely minutes from downtown Olympia and the Washington State Capitol Campus. You'll find plenty of other sites and activities to explore near our smoke-free leisure hotel in Tumwater, some of which include: East Bay Waterfront Park Olympia Regional Airport Tumwater Falls Park Hands On Children's Museum Our pet-friendly Tumwater hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as FREE Continental Breakfast, FREE WiFi, FREE Daily newspapers, access to indoor heated pool, Exercise room, Business center and guest laundry facilities. What does FREE BREAKFAST mean to us? We offer everything from eggs, sausage, biscuits and gravy, waffles, cereal, oatmeal to healthy options like yogurt and fresh fruit. Comfy guest rooms are furnished with TVs, coffee makers, microwaves, refrigerators and hair dryers. Select rooms include kitchenettes, desks and whirlpools. Create your perfect stay at the Comfort Inn Conference Center Tumwater -Olympia. We offer spacious and comfortable rooms with all the amenities you can count on. Get rested, set, go-book a room today! ... more   less 
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Also Known As:
Comfort Inn Tumwater Hotel Tumwater
Tumwater Comfort Inn

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