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Americas Best Value Inn & Suites
Ranked #12 of 18 Hotels in Tukwila
1 review
“Thank you!”
5 of 5 bubbles Reviewed July 26, 2012

This is a strange circumstance however I need to say American Inn is awesome! Heidi specifically was able to take a challenging situation (having to young people from Chicago on a college tour in Seattle be stranded because of another franchises ridiculousness) and resolve it so that they would NOT be stranded. They love the hotel and I think the staff; Heidi and John (great job with your leadership and management ) are terrific!!!!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nks322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
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    12
    8
    15
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21
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Walnut Creek, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 19, 2012

Single male business traveler, been playing in traveling bands for 20 years: I know a little about hotels.
This was the worst I have ever seen. Permanent residents that should be featured on Hoarders Buried Alive.
I checked into my room to find half eaten food on the table and a sink full of dirty dishes. I plugged my lap top charger into the wall that looked like someone had beat it with a hammer. I t smelled like someone had just stabbed out a smoke in there and I fully felt like the management had kicked out a squatter to sell me the room.
A cursory look at the bed linens, (scratch that: Linen...no top sheet) revealed a plethora of human hairs and stains...I was halfway to the office to get the linensreplaced when I realized that a fresh sheet was not going to make this room better so I split.
This hotel was rated at 2 1/2 stars on HOTWIRE and cost me 67$! I stayed at the BEST WESTERN PLUS down the road for 99$ and had a business suite with two 42" flat screen TV's, hottub and pool and a free breakfast.
Do not bring your kids here!

Room Tip: Choose a different hotel!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 3rdrail9er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRossSeattle, General Manager at Americas Best Value Inn & Suites, responded to this review, July 23, 2012
Dear Traveler,
I first want to apologize for your unfortunate experience here at our Hotel. It is clear that you had been checked into a room that had not had housekeeping yet, This is rare but does happen from time to time, and again my apologies for this mistake. Had you brought this to our attention we would have corrected this immediately. The property is also undergoing renovations to guest rooms as well as common areas and landscaping. I hope you will give us another try in the future and see what a great property we can be!

Sincerely,
John Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed June 21, 2012

Here's a little background info..

I was going into Seattle on Wednesday June 20 and during a phone conversation with my mother, we decided to make a girls trip out of it and drive up (from Vancouver) on Tuesday evening. So I go on Hotwire to book a room and end up with this gem of a place (not the sarcasm). A few minutes after booking, my mom called me to say she had an appointment Wednesday morning so would not be able to drive up Tuesday night. Well, thats just great. I called the hotel and explained my situation. The lady at the other end of the phone was extremely rude and obnoxious, I could not believe the customer service I was getting. She said she would not give Hotwire authorization to refund my credit card and would charge my account. I called Hotwire and although they were understanding (I spoke with a rep as well as the manager) they could not offer a refund without the authorization of the hotel. The rep and supervisor at Hotwire also called the rude lady (HEIDI) at the hotel. After being on the phone for over an hour, I called the hotel again. I was kind at first, and my kindness turned into anger when Heidi started talking to me like I was an idiot. She hung up on me and I have been unable to get a hold of the General Manager John for the past two days. I have left messages upon messages. I should mention that my boyfriend said he would go stay at the hotel so he drove to Seattle and they wouldn't pick up his calls either! ABSOLUTELY THE WORST CUSTOMER SERVICE EVER. So John, if you ARE the general manager, CALL ME. THis isn't even about losing the money, these people are obviously desperate for anything they can get, its about morals and values and HOSPITALITY being in the customer service industry ESPECIALLY hotels. JUST RIDICULOUS.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Claire358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites

Property: Americas Best Value Inn & Suites
Address: 14800 Interurban Ave S, Tukwila, WA 98168-4620 (Formerly Towne & Country Suites )
Phone Number:
Location: United States > Washington > Tukwila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 18 Hotels in Tukwila
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn & Suites 2*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to Americas Best Value Inn and Suites Tukwila/SeaTac Airport, conveniently located near the I-5 and I-405 interchange and approximately 5 miles northeast of SeaTac International Airport. Originally settled in 1853, the name "Tukwila" comes from the Chinook word for "nut" or "hazelnut", referring to the lush forests of hazelnut trees which grew in the area. We invite our guests to enjoy our free continental breakfast and coffee in our lobby. Stay connected with free wireless high-speed Internet access in our common areas and guest rooms. Step into the privacy of your own suite with amenities including a full kitchen, cable TV with ESPN, desk with lamp, clock radio, balcony or patio, free local calls. Each of our full kitchens features a full sized refrigerator, stove, microwave, and coffeemaker. Most of our full kitchens also offer dishes, glasses, silverware, a pot, and a pan. Children age 11 and younger stay free in their parent's room with existing bedding. Our hotel is a non-smoking property, including all rooms, patios, and balconies. Smoking is only permitted in designated smoking areas. Tukwila and the surrounding area serve as the headquarters for several corporations, such as The Boeing Company, Microsoft, and Starbucks. Our Tukwila hotel is situated near Southcenter Mall, which is the Puget Sound area's largest shopping complex. Enjoy a day of shopping, a movie, or a delicious meal at one of many restaurants located in the mall, such as Bahama Breeze, The Olive Garden, or the Cheesecake Factory. Take a short drive into Downtown Seattle and visit the spectacular Space Needle or the historic Northwest Seaport. Step back in time and view the history of aviation with a trip to the Museum of Flight. Enjoy swimming at nearby Lake Sammamish State Park, which has one of the largest fresh water beaches in the greater Seattle area. Try your luck at Riverside Casino or Great American Casino. At Americas Best Value Inn and Suites Tukwila/SeaTac Airport, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Towne Country Hotel Tukwila

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