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“Treat you like a DOG!”

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Extended Stay America - Seattle - Tukwila
Washington, United States
1 review
“Treat you like a DOG!”
Reviewed August 29, 2012

Horrible staff! Our family came in from out of town and we were told one hotel had no rooms, and we were told to call another, hung up on. Calling the other hotel the lady was RUDE, cut me off in the middle of my sentences after asking me questions, Put me on hold 3 times and kept me on hold for the length of 7 minutes, asked me how many were in my party, etc. only to tell me they were full. I tried to ask the woman why I was left on hold, she then proceeded to cut me off again and tell me she had the right to refuse me service. DON'T Give this hotel your business. HORRIBLE, not worth your hassle. Pay a bit more for a business that will treat your family and kids like they want you to stay in their hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TLynn814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review, September 4, 2012
Thank you for taking the time to review your recent stay at Extended our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
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English first
Annville, Pennsylvania
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 15, 2012

I arrived at 3:30am to find a hand written note taped to the lobby door telling me that if I wanted service, I had to pick up the house phone and call. I did, and 5 minutes later the clerk checked me in to what was supposed to be a non-smoking room. When I got to the room, it reeked of a combination of cigarette smoke and mildew. Not wanting to lug my gear back down stairs and go through the phone experience, I decided to rough it. It wasn't until I decided to get in bed that I found all 4 of the pillows were dirty. Still decided to rough it without a pillow. The next morning I informed the front desk of my experience in person, (the clerk didn't so much as say "sorry, sir"), and switched rooms. The next room was satisfactory.
This is a bare bones hotel. Maid service will cost you an extra $3.00 a day if you want it more than once every 6 days. Clean towels? No problem. Just bring them to the front desk. Shampoo and extra soap? Front desk again.
This isn't a hotel in the traditional sense. It is a roof over your head.
No pool, no fitness room.
And the toilet overflowed for no particular reason (plunger under the bathroom sink.)

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RickOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Seattle - Tukwila, responded to this review, July 24, 2012
I recently received a copy of your review of the Extended Stay America Seattle - Tukwila. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Additional Information about Extended Stay America - Seattle - Tukwila

Property: Extended Stay America - Seattle - Tukwila
Address: 15451 53rd Ave S, Tukwila, WA 98188-2338
Phone Number:
Location: United States > Washington > Tukwila
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Tukwila
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Seattle - Tukwila 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Extended Stay Tukwila
Tukwila Extended Stay

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