I made a reservation online and arrived at night. Upon checking in I told the front desk person I wanted to pay cash. He said OK, but made no effort to do anything.
The room looked older and need updating, and there was an odd odor in the room. There were cigarette burns on the counter. Windows were very difficult to close and lock.
At check out I said I wanted to pay cash. The new clerk said she didn't know how to take cash. She then determined the room had already been paid for by credit card. She had to make multiple calls to supervisors to get help. During one call I heard her say for the supervisor not to be rude to her. I ended up talking to a supervisor on the phone, who told me it looked like my room was paid for by cash.
I was now past my time for leaving to make a meeting in Seattle and wanted a receipt. The clerk said she couldn't print one. I ended up telling her to go ahead and leave the charge on the card, as I had to leave.
While I was in my meeting two hours later I received a message from the supervisor saying that I had to call them back within the hour. It turns out they had credited the card, and now the room was not paid for. We finally got it all worked out, but it was a huge waste of my time.
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- Also Known As:
- Homestead Studio Hotel Tukwila
- Homestead Studio Suites Tukwila
- Homestead Tukwila
- Homestead Suites Tukwila
- Extended Stay America Tukwila
- Tukwila Homestead Suites