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Embassy Suites by Hilton Seattle - Tacoma International Airport
Ranked #5 of 19 Hotels in Tukwila
Vancouver, Washington
Level Contributor
210 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
“Sorely Disappointed”
Reviewed December 2, 2013

Stayed here 2 nighhts 11/29 & 11/30/13. Arrived at 4:00p.m. -- what a zoo to check-in! That's not why I rated this facility so low -- sure, they could have had more staff on the front desk to check-in arriving guests but all in all check-in was efficient; just too many guests arriving at basically the same time. There were 2 primary reasons for such a low rating: 1) cleanliness, or lack thereof, of our room & 2) the "free" breakfast. We were in an Executive King room (827) on the top floor. The room itself was oversized & nice. Has a good sized desk; only 1 plug in though, should have more. Issue which was impossible to overlook was the pair of nylons my wife found on the floor next to the desk (see 2 photos). Obviously, the room was not properly cleaned before we checked into this room. The bed was less than comfortable & needs to be replaced. Two phones in the room, one in the living room was cordless & the one in the bedroom was corded. The "quick call" buttons (front deks, room service, etc) did not work on either phone. Our room was on the back side of the hotel which faces the railroad tracks. We could hear the trains but it was not too bothersome. Our biggest disappointment was with breakfast on our first morning (Saturday 11/30). Breakfast is advertised as going until 10:30a.m. We got there at 10:00a.m. Most was gone & they were NOT replenishing even though there was 1/2 hour left & a great many people trying to eat. The Cook to Order line was impossible. Went to breakfast about 9:00a.m. on Sunday thinking we'd have better luck. We did but it was still not up to par. Food ran out with 1 1/2 hours to go; it was replenished but only after you tracked down a staff person & asked for more ... and then you were greeted with a "why me" look by the staff. Not a good experience. The pool & spa area looked okay size wise but we didn't use because of the overwhelming chlorine smell as soon as you opened the door. One other issue: they charge you $10.00 (+ tax of $0.95) per day to park. Not sure why. The Courtyard by Marriott next door has free parking as does the best Western. Can't complain too much as I knew about the parking charge in advance; still its an anoyance. We would have to be pretty hard up to stay at this property again (and I like Hilton family places; I'm HH Gold). See separate review for the on-site restaurant, Basil's Kitchen.

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank TravelSinceRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSEATU, General Manager at Embassy Suites by Hilton Seattle - Tacoma International Airport, responded to this review, December 9, 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the area. As a Hilton Honors member we strive to make your experience the best possible and we apologize that we have failed to meet your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience. We hope you will give us another try so we may demonstrate our commitment to your loyalty to the Hilton Brand.
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Rating summary
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  • Sleep Quality
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  • Value
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Arlington, Virginia
Level Contributor
269 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 20, 2013

As always at Embassy Suites properties, the suite, manager's reception, and breakfast were excellent. The room was immaculate. The desk staff recommended a restaurant which was nearby and wonderful. I'd definitely stay here again when using the airport.

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank eaglekg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSEATU, General Manager at Embassy Suites by Hilton Seattle - Tacoma International Airport, responded to this review, January 9, 2014
Another 5 out of 5...the team will be thrilled! Thanks so much for taking the time to share your experience.
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Salem, United States
Level Contributor
3 reviews
Reviewed November 18, 2013

Stayed here to take 3 kids to the American Girl doll store. The hotel is in a great location to hit all the things that Seattle has to offer. Close to the airport and close to food as well as just a 1/2 drive to downtown or American Girl Doll Store. The room was plenty big for 3 adults and 3 kids. The full service breakfast is a big help when traveling. For the cost the hotel is well worth every penny!

  • Stayed November 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSEATU, General Manager at Embassy Suites by Hilton Seattle - Tacoma International Airport, responded to this review, January 9, 2014
Hello and thank you for the perfect rating! Glad you and your friends had a nice getaway! Thanks again!
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Fort Myers, Florida
Level Contributor
106 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 18, 2013

We stayed at this Embassy Suites for one night in a king-bed room on the eighth floor. It was an average Embassy Suites. The biggest positive with our stay was the staff at this Embassy Suites were excellent! The airport shuttle drivers were super friendly, the shuttle was quick to pick us up and take us to the airport to take the light rail downtown, and Amanda at the front desk was also very welcoming and helpful with maps and directions.

That said, the rooms seemed as if they were recently updated, which was nice, but the main areas -- front desk/lobby, atrium, elevators, breakfast/manager's reception area, etc., all looked old and could use some updating. In addition, walls were between rooms were very thin; we could hear our neighbors talking in the morning. They were just having a normal conversation, but we could definitely hear them. Windows could use a cleaning as well. Ours was pretty grimy.

We did not attend the manager's reception, but we did check out the cooked-to-order breakfast. This was the first Embassy Suites that gave us tickets to get breakfast, so we guessed they had issues with guests from other area hotels coming over for breakfast. The food was so-so. Many items, like pastries, fruit, yogurt, were empty and never replenished. The line for made-to-order omelets was long, which we expected, but the ordering process and the chefs serving additional items was a little chaotic. Both chefs were making omelets and serving the additional items, instead of just one chef making omelets and the other serving pancakes, bacon, etc., like we've seen at other ES hotels. Staff cleaning tables was quite efficient, though!

Would consider staying here the next time we return to Seattle, but there are lots of hotels in the SeaTac airport area. If we got a better rate elsewhere, we would probably go there.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank WiscDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSEATU, General Manager at Embassy Suites by Hilton Seattle - Tacoma International Airport, responded to this review, January 9, 2014
Thank you for recognizing our stellar staff. You gave a shout out to Amanda and we agree, she does a wonderful job. In fact, she was just awarded as Employee of the Month. Guest feedback plays a large part in our hotel recognition, so thanks again for sharing! It is our intent to give guests a perfect stay and I hope that you return again.
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Spokane, Washington
1 review
Reviewed November 16, 2013

After a snowy drive over the mountain pass, we were warmly greeted by Amanda at the front desk.
Amanda was so helpful with check in, local attractions information and driving directions! Our first impression was the front desk, which then set up for the rest of our stay. Thank you!
We also appreciated the local shuttle to and from the airport!

  • Stayed November 2013, traveled with friends
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Helpful?
Thank Debra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthews, North Carolina
Level Contributor
130 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed November 9, 2013

This was my second Embassy Suites stay this year (my other was Austin Central) and they are similar both in how average they are. While the rooms/facilities are clean and serviceable, this hotel seemed to be one of the older Embassy Suites properties. The interior courtyard/hallways were poorly lit (even with the natural light from the ceiling) and felt old; the rooms, while newer in furnishings, had a fair amount of empty space that just felt bare. The made-to-order breakfast was good as normal, but the conference food provided for our meetings was less than fresh, subpar even for a run-of-the-mill hotel meeting center. The hotel shuttle was a nice plus, and their willingness to go back and forth to the mall was helpful - no need for a rental car or taxi if you're coming to the hotel for meetings. Overall, there's nothing wrong with the hotel - it's average and works for a short stay, but I wouldn't suggest it for a longer stay.

  • Stayed October 2013, traveled on business
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Helpful?
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 8, 2013

Stayed here for 2 nights on a recent business trip and I have to say I didn't experience any of the negative things past reviewers experienced. I travel for a living and this ES was in the top notch caliber like the ES Savannah Airport. The room was clean & tight. As a frequent traveler I become a bit of a travel snob and this place had none of the things you frequently see (mold in bathroom, used/outdated furniture, lack of details, etc.).

I also need to give a special shout out Amanda at the front desk who worked the afternoon we checked-in. She was very pleasant, informative, helpful and eager to help me make reservations and travel plans. She was so eager to help I had to stop her from making reservations for me! I love that kind of service where they actually listen to you, smile, and give personal advice on local restaurants, local attractions, and local traffic patterns. Genuine, friendly advice & good attitude = gets my business EVERY time!

Love the trail in the back - great for walking, running, biking.

My one minor issue is with the $10/night parking. Seems aggressive and unnecessary.

Ok, one other thing - if you are flying and have a rental car, plan on an extra 30 minutes to drop off your car at the new rental facility & shuttle bus over to the terminals. The rental drop off is only 3 or so miles from the ES, but a lot of escalators, walking, and short bus ride to terminal. If I could do it over, I'd drop off the car early and utilize the free ES shuttle van.

Well done ES Seattle-Tac Airport!

Room Tip: There is a major construction project going on behind the hotel. I had a room in the back and I did...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
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Helpful?
Thank MichaelK614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Seattle - Tacoma International Airport

Property: Embassy Suites by Hilton Seattle - Tacoma International Airport
Address: 15920 W Valley Hwy, Tukwila, WA 98188-5547
Phone Number:
Location: United States > Washington > Tukwila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Tukwila
#4 Business Hotel in Tukwila
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Seattle - Tacoma International Airport 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Renovated in 2016! All of our public space to include our lobby, garden atrium, complimentary cooked to order breakfast and Evening Reception spaces are all new! Additionally, all of our meeting space, pool / gym, and corridors were fully renovated. Located in the heart of the Southcenter Shopping District with easy access to Interstates 405 & 5, the train station and the Lightrail, our hotel is the perfect location. Our property also offers free 24 hour shuttle to/from Seattle-Tacoma International Airport. 238 keys are spacious, 2-room suites. Four well appointed non suites were added in 2016. All of our suites and guest rooms are fully equipped with a microwave, mini-fridge, wet bar, coffee and coffee maker and include a daily complimentary full cooked-to-order breakfast in our open-air garden atrium. Join us nightly for our complimentary Evening Reception that includes a full bar and light snacks. Enjoy our indoor heated pool, fitness center and whirlpool. Our in house restaurant and lounge, Basil's Kitchen, along with our business center and market place are all conveniently located on the first floor. Our hotel also has a secure parking lot and on site access to the Interurban Trail system. ... more   less 
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Also Known As:
Embassy Suites Seattle - Tacoma International Airport Hotel Seattle
Seattle Embassy Suites

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