Stayed here 2 nighhts 11/29 & 11/30/13. Arrived at 4:00p.m. -- what a zoo to check-in! That's not why I rated this facility so low -- sure, they could have had more staff on the front desk to check-in arriving guests but all in all check-in was efficient; just too many guests arriving at basically the same time. There were 2 primary reasons for such a low rating: 1) cleanliness, or lack thereof, of our room & 2) the "free" breakfast. We were in an Executive King room (827) on the top floor. The room itself was oversized & nice. Has a good sized desk; only 1 plug in though, should have more. Issue which was impossible to overlook was the pair of nylons my wife found on the floor next to the desk (see 2 photos). Obviously, the room was not properly cleaned before we checked into this room. The bed was less than comfortable & needs to be replaced. Two phones in the room, one in the living room was cordless & the one in the bedroom was corded. The "quick call" buttons (front deks, room service, etc) did not work on either phone. Our room was on the back side of the hotel which faces the railroad tracks. We could hear the trains but it was not too bothersome. Our biggest disappointment was with breakfast on our first morning (Saturday 11/30). Breakfast is advertised as going until 10:30a.m. We got there at 10:00a.m. Most was gone & they were NOT replenishing even though there was 1/2 hour left & a great many people trying to eat. The Cook to Order line was impossible. Went to breakfast about 9:00a.m. on Sunday thinking we'd have better luck. We did but it was still not up to par. Food ran out with 1 1/2 hours to go; it was replenished but only after you tracked down a staff person & asked for more ... and then you were greeted with a "why me" look by the staff. Not a good experience. The pool & spa area looked okay size wise but we didn't use because of the overwhelming chlorine smell as soon as you opened the door. One other issue: they charge you $10.00 (+ tax of $0.95) per day to park. Not sure why. The Courtyard by Marriott next door has free parking as does the best Western. Can't complain too much as I knew about the parking charge in advance; still its an anoyance. We would have to be pretty hard up to stay at this property again (and I like Hilton family places; I'm HH Gold). See separate review for the on-site restaurant, Basil's Kitchen.
- Official Description (provided by the hotel):
- Renovated in 2016! All of our public space to include our lobby, garden atrium, complimentary cooked to order breakfast and Evening Reception spaces are all new! Additionally, all of our meeting space, pool / gym, and corridors were fully renovated. Located in the heart of the Southcenter Shopping District with easy access to Interstates 405 & 5, the train station and the Lightrail, our hotel is the perfect location. Our property also offers free 24 hour shuttle to/from Seattle-Tacoma International Airport. 238 keys are spacious, 2-room suites. Four well appointed non suites were added in 2016. All of our suites and guest rooms are fully equipped with a microwave, mini-fridge, wet bar, coffee and coffee maker and include a daily complimentary full cooked-to-order breakfast in our open-air garden atrium. Join us nightly for our complimentary Evening Reception that includes a full bar and light snacks. Enjoy our indoor heated pool, fitness center and whirlpool. Our in house restaurant and lounge, Basil's Kitchen, along with our business center and market place are all conveniently located on the first floor. Our hotel also has a secure parking lot and on site access to the Interurban Trail system. ... more less
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- Also Known As:
- Embassy Suites Seattle - Tacoma International Airport Hotel Seattle
- Seattle Embassy Suites