We are sorry to hear that we missed the opportunity to make your stay most wonderful. Accommodating special dietary requirements is an important part of the services we provide to our guests. We are always looking for great recipes (vegan, vegetarian, special allergen, diabetic, gluten-free, non-dairy, low-carb, etc.) to add to our repertoire -- and of course, we’re happy to share our finds/creations with others upon request. :)
We ask for dietary requirements twice, once when we take your reservation and again, upon check-in to avoid a possible oversight (we find it helpful as people sometimes learn about an allergy between the time they book and when they arrive or they might overlook an allergy when asked by phone, but will remember when asked in person). I checked to see if we had noted your dietary requirements during the reservation process and possibly missed confirming the same upon check-in (or visa versa), however no special needs were noted during either the reservation or check-in process for any reservation in June involving a guestroom with a clawfoot soaking tub. We’ve depended on this duo-system to catch all of the relevant information for our guest stays, but somehow your dietary needs managed to slip by both of our dietary “checkpoints” – again, our sincere apologies for our oversight.
Regarding the condition of the clawfoot soaking tub, you may be referring to the granulated sand finish added to our clawfoot tubs to prevent guests from slipping. The older enameled clawfoot tubs can be more slippery than newer models (the same extra deep luxuriousness of the clawfoot soaking tub also makes it difficult to enter and exit, especially with wet feet). We did try providing anti-slip mats for the clawfoot soaking tubs, but found people generally did not use them so we had to get a bit more creative.
Again, our apologies that we were not able to make your stay memorable in the good way. We encourage you to let your innkeepers or lodging staff know immediately whenever any such oversight or concern occurs, so that things can be corrected to allow you and your partner to enjoy your stay. We appreciate you letting us know about your experience so that we may improve upon our service and we hope that you’ll give us another chance to earn your respect and valued business.