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6 - 11 of 836 reviews
Reviewed 4 weeks ago

A recent remodel, very clean, great location and fabulous staff. Rooms were well decorated, breakfast in the morning had something for everyone in our group. Lobby has large gathering tables to play games on in the evening!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Travel09958716281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2020

I would recommend this Hotel to anyone visiting Tacoma. It is located within walking distance of various businesses and the hotel amenities are great. Place was always clean and neat. Awesome food and stay!

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank esrcunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser45618192404, Front Office Manager at Hampton Inn & Suites Tacoma-Mall, responded to this reviewResponded January 6, 2020

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to seeing you back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2019

this has been the best experience at a hotel. my family and i had the friendliest staff, from the detailed maids to amazing buffet style breakfast bar girls who always had fresh food out for the guests! the rooms are well laid out and newly renovated. the amenities were an absolute plus as well. i think the only issue i encountered was the entitled “diamond” members, i mean c’mon no one cares you have to spend most of your days in an out of hotels, away from your families. anyways defiantly a hotel to return to if ever needed again.

thanks

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank JohnR9015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser45618192404, Front Office Manager at Hampton Inn & Suites Tacoma-Mall, responded to this reviewResponded January 6, 2020

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to seeing you back again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2019

Half the rooms you have to get fully into the shower to turn the water on, you will be lucky if the shower handle is installed properly so H means hot and C means cold, you can hear everything from the hall and the rooms next to you.

Date of stay: December 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank chariw2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser45618192404, Front Office Manager at Hampton Inn & Suites Tacoma-Mall, responded to this reviewResponded December 12, 2019

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We are aware that some guest are unhappy about the layout of the showers and we wish that we could change them for this reason it was corporates choice to choose this design and type of shower set up. We appreciate your business, and we hope to have another opportunity to serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2019

This is a very clean, very nice hotel. The Staff were very helpful and cheerful. The only reason that it doesn't rate a 5 is it's proximity to the freeway and the noise that brings in. Also, the necessity of locking their parking lot at night is a little off putting.

Date of stay: November 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 926EdH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruiser45618192404, Front Office Manager at Hampton Inn & Suites Tacoma-Mall, responded to this reviewResponded November 29, 2019

I want to thank you for your feedback. It is feedback like this that we learn from and use to improve. We appreciate your business, and we hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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