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“stinky and bad service”

Emerald Queen Casino
Ranked #33 of 79 things to do in Tacoma
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Attraction details
Owner description: Riverboat casino, operated by the Puyallup Indian Tribe, offers Vegas-style gaming, live entertainment and professional boxing.
Langley City, Canada
Level Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“stinky and bad service”
Reviewed January 1, 2014

The service at the buffet was terrible. It was really busy, which is fine, but you do not ignore people waiting in line. At one point there were 7 staff members standing around including what appeared to be a supervisor, not person acknowledged our presence by saying we are currently full the moment, we will seat you as soon as we can. When we finally got to the frothy to pay, we stood there for almost 10 mins rain without being acknowledged except to be asked 3 times if we wanted to sit in the smoking area. Once we finally were able to be seated, they did not even apologize for the wait or thank US for waiting. We felt ignored and that they did not care about our business

Visited December 2013
Helpful?
Thank squidget44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Tacoma
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“If U Like 2nd Hand Smoke this place is Great!”
Reviewed November 25, 2013

OK it is just a tribal casino but seriously this place needs to invest into a good ventilation system.

Visited October 2013
Helpful?
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spanaway, Washington, United States
1 review
“Eat first and expect little or no service if you go here”
Reviewed November 17, 2013

Eat first and expect little or no service if you go to the Emerald Queen
Went to the casino for a concert.
Decided to arrive early, get something to eat, and play some games.
Ordered sandwiches at the Deli Restaurant.
They kept us waiting for an hour. They filled every order but ours and we waited until they had filled 10 orders placed after us.
I asked a manager to check on our order. He acted inconvenience and then informed us that he only took orders as they came out of the kitchen. I asked him if he could find out if the order had been lost. He was not interested in taking the time and just informed us again that we would have to wait until the order came out. I finally had to ask for a refund because we had to get to the concert. We missed dinner and barely got to the show on time.
The staff of the Emerald Queen provides no customer service and have little or no concern for their patrons.
Eat first and expect little or no service if you go to the Emerald Queen

Visited November 2013
Helpful?
Thank Kenton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaTac, Washington
Level Contributor
132 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
“Nice expanded non-smoking section”
Reviewed October 24, 2013

They have added quite a bit of space to what was once a very small non-smoking area. Slots are pretty good, but you have to go to the big casino down the road for table games. Tatoosh Grill is our choice on where to eat and the food/service is always good.

Visited October 2013
Helpful?
Thank Velvet21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckley, Washington
Level Contributor
60 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
“OK”
Reviewed October 19, 2013

I've stopped here a few times, not my favorite place. If I'm in the area is the only time I would go here. Just seems a little dirty to me, I usually go to the Mucks in Auburn. Seems much lighter inside and much much cleaner!!!

Visited September 2013
Helpful?
Thank Time2pack18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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