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Reviewed August 4, 2017

If your a smoker and don't mind cigarette or marijuana smells then your fine to stay here. If you don't need housekeeping after a 10 day stay your fine to stay here. If you enjoy listening to the people upstairs walk around and the baby in the room next door cry then you'll love this place. Evening worker was very nice and friendly. She tried to do everything she could to make our stay as best as possible but many things were out of her control. Expressed my concern with manager upon checkout but he was in the middle of an interview and unable to help me. I left my number and sent an email that evening but 4 days later there still isn't any resolution. I choose the extended stay for the kitchen and smoke free building but I would rather do without than stay here again.

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Its_summa_time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Tacoma - South, responded to this reviewResponded August 6, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017

There was a lot of loitering by hotel "residents". We were concerned about safety getting to and from vehicle at night. Staff was friendly but there are NO perks here. No ice, vending, newspaper machines or business center.

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 895robynd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Tacoma - South, responded to this reviewResponded August 3, 2017

Robyn, first and foremost, I would like to offer you my apologies for the inconveniences that you and your family experienced during your stay with us. We regret that the visit was disappointing. That being said, I would like to inform you that as we have full-size refrigerators in all our rooms, we do not have ice machines on our property. We hope you all will stay with us another time so we can provide you with a much more enjoyable experience.

Sincerely,
General Manager

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Reviewed July 22, 2017

Room is very nice I have yet to use the breakfast/coffee option, front desk staff is great very helpful and friendly, bathroom was a bit messy upon arrival, housekeeping always tries to help they are great also

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank louisac266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Tacoma - South, responded to this reviewResponded July 22, 2017

Louisa, thank you for sharing your experience at Extended Stay America - Tacoma - South. We are delighted to read you loved the comfort of your room and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we hope to see you again soon.

Sincerely,
General Manager

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Reviewed July 18, 2017 via mobile

We booked this hotel expecting a bare bones stay. We needed to be in this area for family reasons and it was difficult to find a room. No problem with check in, but our room smelled BAD. - musty/mildew and like old smoke. The location is 100% smoke free. We found a half full trash can in the bathroom containing used condoms, used floss picks in the shower, leftover makeup in the room. Lots of pets at this hotel so you had to be careful when walking from the parking lot to the hotel because there were multiple piles of dog poo (says more about the pet owners than the hotel).

There are kitchenettes in each room but not so much as a spoon in the room. I believe you could request plates, cups or utensils from the front desk, but we didn't want to use any of
their equipment after viewing the room conditions. We purchased disposable plates and cutlery for our stay. I also purchased cleaning supplies the cleaned the room to make it livable. They only clean rooms once per week unless you're up at an additional fee for the cleaning. You can return your used towels to the front desk and exchange for
Fresh ones.

The first night of the stay we were awakened by a fire alarm and had to evacuate. Once the FD responded and said the building was clear, we were allowed to reenter. The following morning, we had no hot water. Front desk said a boiler had broken down that morning and would be repaired, and it was.

The "grab and go" breakfast they advertised consisted of coffee, hot water, tea bags and packages of Quaker instant oatmeal - nothing else - no fruit, cereal bars, juice, etc.

I cannot imagine a reason I would stay in this location in the future.

Stayed: July 2017, traveled with family
Thank skrdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Tacoma - South, responded to this reviewResponded July 19, 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appreciate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us.

Sincerely,
General Manager

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Reviewed July 4, 2017

Suite with a kitchenette. Two beds (comfortable) and adequate furnishings. More designed for business travellers which makes it an interesting place to stay. Guests tend to be more friendly as a result. Good stories. Would stay here again. Went to concert at the Tacoma Dome (Roger Waters) which is not too far away by car. Excellent restaurants in general area, along with fast foods etc.(love the fresh seafood). Also went to north Seattle to Key Centre (Center for my US friends) and enjoyed the Dale Chihuly Gardens (stunning artwork) and Paul Allen's Music Exposition. Had a blast.

  • Stayed: June 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank jamesfalkener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Tacoma - South, responded to this reviewResponded July 6, 2017

James, thank you for choosing Extended Stay America - Tacoma - South for your business trip. We appreciate the great comments, especially about your room with the kitchenette and our location which was perfect for needs. Thanks again for the great review. We hope to be welcome you and your friends back the next time you are in our area.

Sincerely,
General Manager

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