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Holiday Inn Express Tacoma
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Reviews (145)
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All reviewscookies and milkopen hoursroom was cleaneach eveningfront desk staffspent two nightsnice staypool and hot tubyogurtseattle areachecking inbusinessesfoyerlewiskitchenetteprosdryer
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Reviewed May 4, 2013

For the most part, this hotel was really nice. We were greeted by Danica and Alexis at the front desk and they were FANTASTIC! South Tacoma isn't the best part of town but where the hotel is located, was nice and near shopping and restaurants. Rooms were generic but very comfortable. The pool and hot tub was a nice plus. Breakfast was normal but good quality. Overall, a nice stay!

  • Stayed: April 2013, traveled with family
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Thank happyjtravels17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEALAManager, Front Office Manager at Holiday Inn Express Tacoma, responded to this reviewResponded May 9, 2013

Dear happymcmartin,

Thank you so much for taking the time to comment! Our great staff really appreciates you taking the time to do so and we are thrilled that you enjoyed your stay with us, as well our great amneities. We really look forward to seeing you in the future and providing you with another great stay!

Best Regards,

Meri L.
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

The hotel and staff were amazing! Everyone was very friendly. There were hot cookies and milk every evening, which were a big hit with the kids. The room was VERY clean. The beds were super comfy. It was my husband, my three rowdy boys and myself. We got two queen beds with a pull out couch and it was perfect. The bathtub was very deep with works really well with little kids. We had a great view of the pond. The pool area is a little dated, but still very nice. The hot tub and sauna were very nice. The breakfast was really yummy, something for everyone. The employee in charge of breakfast was so sweet. We will definitely stay there again when we visit Tacoma!

Room Tip: Room 323 had a nice view of the pond and it was really quiet. Beds were So comfy!
  • Stayed: March 2013, traveled with family
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1  Thank Tasha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEALAManager, Manager at Holiday Inn Express Tacoma, responded to this reviewResponded January 7, 2014

Dear Tasha R,

Thank you so much for your wonderful review of our hotel! We're thrilled you had such a memorable, enjoyable experience and that your family was able to relax and have such a nice time. The cookies and milk really are a nice treat, and we are really lucky to have that beautiful pond on our location. We're so glad you found everyone so friendly and professional as well. Experiences like yours are the ones we strive for with every guest, and again, our staff is grateful for your kind words. We look forward to having you stay with us again if your travels bring you back to Tacoma!

Sincerely,
Amanda F
Manager

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Reviewed March 11, 2013

This was one of the nicest places we have stayed in a long time. Just minutes from a major mall and only 15 min from the Tacoma dome. Hotel was very clean staff rocked with personality and with service. Pool and spa is open 24 hours. Ask for a non roadside room. Was a little noisy with road noise on that side but all in all I give it thumbs way io.

Room Tip: Ask for a room off the road.
  • Stayed: March 2013, traveled as a couple
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Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hitacoma, Front Office Manager at Holiday Inn Express Tacoma, responded to this reviewResponded March 19, 2013

Dear Al R,

Thank you for the feedback on your recent stay! We really appreciate the kind words and are really glad you had a great stay with us. We look forward to seeing you in the future!

Best Regards,

Meri L.
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

I stayed here for business while working at Joint Base Lewis-McChord for awhile. The beds were quite comfortable and the staff was very friendly. I greatly enjoyed the warm cookies that were available every evening and the staff was accomendating for occasions when I was checking in very late or checking out exceptionally late due to flight schedules. Unfortuately though, the hotel is not within walking distance of any stores to purchase groceries or decent places to eat. There was a small restaurant nearby that served Asian cuisine and a sports bar/grill within walking distance, but if you were looking for casual family dining or any other type of food then an individual car (and not one that you are sharing with other people, such as coworkers) is a must. It was a nice hotel, but there wasn't anything in particular that would lead me to choose this one over another place in the future.

  • Stayed: January 2013, traveled on business
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Thank BioAnthroNerd11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hitacoma, Front Office Manager at Holiday Inn Express Tacoma, responded to this reviewResponded March 19, 2013

Dear BioAnthroNerd11,

Thank you so much for commenting on your recent stay with us and on our great staff! The cookies are a treat here that many of our guests enjoy. It is unfortunate the immediate area could not meet more of your needs and we hope you were able to nonetheless enjoy your trip. We would be happy to accommodate you in the future.

Best Regards,

Meri L.
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

The room was clean and quiet, and our beds were very comfortable, so much so that we rated the beds the most comfortable on our trip.

As others have noted, the hotel is next to a Pawn shop and shares the parking lot access with a mall. Except for that, we found the hotel a standard HIE experience.

Stayed: February 2013, traveled with family
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Tacoma, responded to this reviewResponded July 11, 2013

Dear Andrew W,

Thank you very much for sharing your experience with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room accommodations. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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