Recently stayed at this hotel -- rooms guaranteed to be ready for 3 pm check in. Upon arriving at the hotel at 4:30 our room was not ready. The front desk clerk offered me a lesser room which was clean and ready (2 fulls vs 2 queens) but with no price adjustment. When I declined she told me I'd have to wait for an undetermined amount of time and should sit in the lobby -- she would come find me when our room was ready. After waiting a full hour I went back to the front desk and demanded a room (it's now 5:30). We secured a room at 5:45; however the front desk clerk was visibly perturbed. Trying to access our room was another ordeal. The hotel was sold out and one of the elevators was broken. No sign was posted, we waited 20 min to get a ride to the 3rd floor. When asked if we could use the stairs we were told "NO" due to a party that was going on in one of the meeting rooms. In order to leave the 3rd floor we used the stairs -- the stairwell smelled, old garbage was on the floors and there was a large pool of standing water. The door leaving the stairwell to the main floor was partially blocked with a table which we had to squeeze under in order to get our the door -- a serious fire hazard. No room service was available although it is advertised on their web sight and there are ice machines on only 2 floors as opposed to the advertisement that there is ice available on every floor. Carpet in the hallways was badly stained and there was garbage left outside many of the rooms. Overall, poor service, poor quality and poor value.