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“Terrifc Staff/Clean rooms”

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Shilo Inn & Suites Tacoma
Ranked #8 of 28 Hotels in Tacoma
Certificate of Excellence
Reviewed July 8, 2013

A friend and I stayed at this hotel for 1 night while being in the area for a wedding. The exterior was very nice and check-in was a breeze. Our room was very clean and nicely decorated. The lady who set up and ran the breakfast in the morning was so helpful and even offered us something not on the buffet. I certainly would stay at this hotel again! All staff here were fantastic!

  • Stayed: July 2013, traveled with friends
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Thank WeddingPlanner35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded July 17, 2013

Dear Wedding Planner 35,

Thank you for staying with the Shilo Inn & Suites Tacoma and taking the time to tell us of your satisfaction with our accommodations and service during your recent stay. Your comments are most appreciative and I’ve shared them with our employees. We consider dedicated and competent staff members like Mary our most valuable asset. She was pleased that you acknowledged her efforts. We appreciate your patronage and hope you will stay with us the next time you are in Tacoma. We look forward to your return.

Sincerely,

Jo Thompson
General Manager

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Reviews (241)
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143 - 149 of 241 reviews

Reviewed May 20, 2013

Nice hotel situated just out of town on interstate 5, found the room well equipped, clean and tidy
and again, l found the staff to be very helpful and friendly. Ideally located for exploring this part of the state. A complimentary buffet style breakfast is available and there is a restaurant opposite
offering a full menu.

Room Tip: Ask for a room at the front of the hotel if you are overly concerned with traffic noise
  • Stayed: March 2013, traveled solo
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Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded May 28, 2013

Dear scwBuryStEds.

Thank you for the taking the time to review our hotel. I have passed your lovely comments onto our staff. You are so correct; we are ideally located right off I-5 near all the major attractions and just south of JBLM / McChord AFB and Fort Lewis Army Base. Elmer’s restaurant provides our room service and is located across the street from the hotel. I hope you will stay with us at the Shilo Inn & Suites the next time you are in Tacoma. We look forward to your return.

Sincerely,

Jo Thompson
General Manager

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Reviewed March 9, 2013

I was here for 2 nights on business. The room was clean, the bed was very comfortable and the linens seemed fresh. Not enough towels in the room as they were small.

Really this hotel was what you'd expect mid range; however, the staff was incerdibly frinedly and helpful even when I arrived and they had made an error in my reservation and had me down the next night. (the reservation had been changed and not recorded apparently.) I was EXTRA impressed that the staff warned me a high school sports team was coming in and they put me on the uppermost floor as the kids would be on the 1st and second floors. THANK YOU!!!!

The breakfast inclkuded oatmeal, bagels, eggs, some fruit and waffles. There was milk, water, coffee and 2 kinds of juice available.

  • Stayed: February 2013, traveled on business
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Thank h2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded March 11, 2013

Dear h2002,

Thank you for taking the time to comment on your recent stay at the Shilo Inn & Suites Tacoma. We pride ourselves on superior customer service. Our employees are our greatest asset; they do such an outstanding job. We are the midst of a number of upgrades; we recently upgraded to new pillow top beds, bedding package and will be installing new flat screen TVs and armoires in the near future. We appreciate your patronage and look forward to seeing you in the future.

Sincerely,

Jo Thompson
General Manager

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Reviewed February 28, 2013

I have been staying at this motel for about 3 years now on a regular basis. The staff is absolutely first rate, including security. They are friendly, helpful and even gave me a ride to the airport when my cab didn't show up. (That's not normal) They go way above and beyond for their customers. I can walk in the door, and they know me by name, and have my room ready for me, including the temperature of the room, which has been adjusted to how I like it. From the gals who clean the rooms, to the manager, desk staff and security, as well as the folks who care for the grounds and maintanance, I have yet to meet a member who wasn't friendly, kind and helpful. The rooms are clean, large and comfortable with 2 queen beds- new!, a microwave and refridgerator. Thanks to the staff of this motel- they make every stay safe, comfortable and enjoyable. The pool, sauna, hottub and excersize room are available 24 hours, using your room key, and they provide big fluffy towels poolside for their customers. They have a really nice breakfast bar, including homemade waffles! Great place to stay for anyone searching for a clean, large, comfortable room in the Tacoma area.

Room Tip: I prefer the rooms on the 3rd floor, but every room is similar, and I've stayed in many.
  • Stayed: January 2013, traveled solo
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Thank Ronnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded March 1, 2013

Dear Ronnie L,

Thank you for your lovely comments regarding your recent stay at the Shilo Inn & Suites Tacoma. Your comments on our performance and accommodations were most generous and shall be passed on to the staff members. We pride ourselves on superior customer service. Our employees are our greatest asset; they do such an outstanding job. I am grateful that you took the time to let us know of your satisfaction. We look forward to seeing you the next time you are in Tacoma.

Sincerely,

Jo Thompson
General Manager

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Reviewed February 23, 2013

I was not familiar with this chain, so I didn't know what to expect. I was pleasently surprised. Fom the beginning, we were greeted with a friendly smile by the staff, which continued throughout the entire stay. This was a short stay with our grandkids, but proved to be beyond our expectations. Even with the 2 beds, the rooms were large enough for room for the boys to play. The pool area was very well kept up, and the boys enjoyed it. The pool was our main reason for booking at this motel, but it turned out this was one of the reasons for staying at this motel. The breakfast consisted of hot and cold items, and was very adequate. What turned out to be a trip of uncertainity, turned out to be a great experience. The motel is easy to get to, as well as surrounded by numerous restaurants, to satisfy anyone's tastes. We will definitely consider this motel. and chain in the future.

  • Stayed: November 2012, traveled with family
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Thank roomchecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded February 26, 2013

Dear roomchecker,

I appreciate you taking the time to tell us of your satisfaction with our accommodations and service during your recent visit to the Shilo Inn & Suites. Your comments were very kind. It is always gratifying to know that our performance was effective and appreciated. Our staff’s dedication to customer service is our most valuable asset. I will be sharing your wonderful letter with them. We look forward to seeing you the next time you are in Tacoma.

Sincerely,

Jo Thompson
General Manager

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Reviewed February 7, 2013

My husband and I stayed here to visit my son who was returning from Afghanistan. What a wonderful place and very clean. The room had two beds. Once was king size and the other queen/full. The beds were very comfortable. My son was able to spend the entire week with us! The staff was very friendly and so very nice. The pool and hot tub were wonderful and also very clean. Many restaurants nearby and easy to locate. I would stay here again! Great Value also!

  • Stayed: January 2013, traveled with family
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Thank Robin5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded February 11, 2013

Dear Robin5656,

Thank you for your lovely comments regarding your recent stay at the Shilo Inn & Suites Tacoma. Your comments on our performance and accommodations were most generous and shall be passed on to the staff members. It is always gratifying to welcome our men and women in the armed services back from their deployments. It was especially nice to be able to accommodate your family during this wonderful time. We are so very thankful for their service and for your families. We look forward to seeing you the next time you are in Tacoma.

Sincerely,

Jo Thompson
General Manager

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Reviewed January 19, 2013

Traveled by myself (woman) to Tacoma to see my son return from Afghanistan. Could't choose which hotel - but decided on this one. Very pleased I did. It's very clean and I get squeamish easily over cleanliness of rooms. Bathroom clean and beds are new! BUT, the best part of this hotel was the staff. Didn't pass one member of the staff that wasn't smiling and friendly. That means a lot to me.

Also, asked for two beds - my son would be staying with me after returning home - and it comes with a king sized bed and a full/queen. Surprised.

  • Stayed: January 2013, traveled solo
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Thank Kimmaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn & Suites Tacoma, responded to this reviewResponded January 22, 2013

Dear Kimmaci,

Thank you for your sharing your experience at the Shilo Inn & Suites Tacoma. We pride ourselves on superior customer service. Our employees are our greatest asset; they do such an outstanding job. I am grateful that you took the time to let us know of your satisfaction. Thank you for your patronage and I hope you will be able to visit with us again in the near future.

Sincerely,

Jo Thompson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shilo Inn & Suites Tacoma

Address: 7414 S Hosmer St, Tacoma, WA 98408-1246
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tacoma
Price Range: $105 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn & Suites Tacoma 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Shilo Inn Tacoma Hotel Tacoma
Tacoma Shilo Inn

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