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Holiday Inn Tacoma Mall
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Reviews (464)
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347 - 352 of 464 reviews
Reviewed July 17, 2014

I wasn't expecting to have to stop for the night but Red Lion was the first hotel I saw coming off the freeway so I picked it. I wasn't really expecting to pay as much as I did for a room however. Overall was a clean hotel with very friendly staff

  • Stayed: July 2014, traveled with family
    • Value
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Review collected in partnership with Red Lion Hotels
Thank Angeliki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDLIONHOTELTACOMA, Manager at Holiday Inn Tacoma Mall, responded to this reviewResponded September 9, 2014

At the Red Lion Hotel Tacoma we strive to provide the best service and accommodations. We are working to improve the hotel daily and we are sure to meet your expectations in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Loved the hot complimentary breakfast, waffles and eggs were great! The pool was not up and running the first two days, but we got our chance on the third. The check out time is pretty strict, but ok.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Red Lion Hotels
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDLIONHOTELTACOMA, Manager at Holiday Inn Tacoma Mall, responded to this reviewResponded September 9, 2014

At the Red Lion Hotel Tacoma we strive to provide the best service and accommodations. We are working to improve the hotel daily and we are sure to meet your expectations in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Customer service was less than stellar. Paid over 95 a night under r&r plan and still don't know how to get future free night or card. Hotel is run down, furniture and carpets stained, needs overhauled

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Red Lion Hotels
Thank M. Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Holiday Inn Tacoma Mall, responded to this reviewResponded July 17, 2014

We would like to apologize for the inconveniences you experienced during your stay. I would like to apologize for the condition of the hotel as well. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

We stayed here on vacation the middle of June. Got there on a Wednesday and spent 4 nights. The hotel was nice. Large, quiet, clean rooms, good beds, good internet. We were on the first floor and never heard any noise at all. Good hot breakfast, just wish it lasted later than 9:00. Plenty of seating and free local newspaper. The staff were friendly and very helpful. I've read other reviews about noise and bad neighboods, but we experienced neither. Parking was good and safe. We spent the days in Seattle, which had I known was an hour away, (with traffic) would probably have stayed closer but all in all was happy with our stay. Nice pool. Not a 5 star hotel, but a very nice, safe hotel. Would definitely stay again and recommend to anyone.

  • Stayed: June 2014, traveled with family
    • Value
    • Rooms
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Thank Gypsysoul58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDLIONHOTELTACOMA, Manager at Holiday Inn Tacoma Mall, responded to this reviewResponded September 9, 2014

At the Red Lion Hotel Tacoma we strive to provide the best service and accommodations. We are working to improve the hotel daily and we are sure to meet your expectations in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014 via mobile

I stayed there while I was visiting relatives, the hotel was nothing to fancy but it was clean friendly and had free breakfast. Pool is nothing to rave about but I didn't go there for the pool basically I just slept there at night. Don't have any complaints fyi if you want breakfast get it before it closes, waiting for the last minute is a hassle and that's when everyone seems to rush down. Overall good stay.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Raerae04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDLIONHOTELTACOMA, Manager at Holiday Inn Tacoma Mall, responded to this reviewResponded September 9, 2014

At the Red Lion Hotel Tacoma we strive to provide the best service and accommodations. We are working to improve the hotel daily and we are sure to meet your expectations in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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