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“Very good service, great lobby decore and a friendly staff.”
Review of Hotel Murano

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Hotel Murano
Ranked #3 of 28 Hotels in Tacoma
Certificate of Excellence
Tacoma, Wa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very good service, great lobby decore and a friendly staff.”
Reviewed April 2, 2009

We enjoyed our stay very much. The room was plain but adequate and we did hear quite a bit of street noise. What the room lacked in luxury and decore the staff and lobby decore made up for.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brantps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,221 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (276)
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English first
Sherwood, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 1, 2009

We were a little leary to stay in Tacoma, but pleasantly suprised at this hotel. The lobby is fabulous and the decor is fun. Most of the staff were excellent, with the exception of the person who checked us in. He didn't crack a smile the entire time and was extremely short with us. We were excited to be arriving for the first night of Spring Break with our girls and he made me intimidated to ask a question. The rest of the staff was very friendly and helpful. The bell captain even gave our girls a flower on the way out which they thought was awesome. The rooms are a little small, and our room could have been cleaner. There were fingerprints on the glass tables and even a lipstick smear on one. I'm hoping it was just an off day. Normally, I would have switched rooms, but we arrived a little late. Also, the restaurant was delicious and fun, and I really loved the glass art theme throughout the hotel. All in all, we hope to stay here again.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Boughey3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlassHotel, Mark Van Cooney - General Manager at Hotel Murano, responded to this review, April 6, 2009
Dear Guest,

I was disappointed to learn of the inconveniences you experienced while staying at the Hotel Murano.

We take great pride on the level of service and cleanliness of our guest rooms at the Hotel Murano.

I hope you will consider this visit an isolated incident. We consistently train our colleagues on the importance of proper guest service. We obviously did not meet your expectations or our own.

We do monitor feedback from our guests on travel websites, comment cards received at the hotel and our Corporate Office to ensure we are providing a level of service consistent with our luxury product.

Please feel free to contact me personally if you are returning to the Tacoma area or further discuss your stay with us.

Warm regards,

Mark Van Cooney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
portland oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2009

This hotel is beautiful. We stayed on the 23rd floor and had a great view of the evening lights. The rooms and the entire hotel are imaculate and modern. I think it was one of the nicest rooms or mabey even THE nicest hotel i have stayed in. the lobby is beautiful and comfortable/casual. Highly recommend this hotel if you are staying in Tacoma! Top notch. Everything you need is there - restaurants, room service, bar, fire. Lovely!

  • Stayed March 2009, traveled as a couple
    • Value
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Helpful?
Thank portland1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
1 review
Reviewed March 10, 2009

We stay here each year to attend cheer competitions at the convention center, and it's just like coming home! It's a one-block walk to events at that facility from the hotel.
Everything at the Murano is very luxurious, clean and comfortable. The prices are even lower than the nearby Marriott!
The hotel is located, though, in a seedy part of the city with few restaurants nearby and walking is not advisable.

  • Stayed March 2009, traveled on business
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Helpful?
Thank cheernana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abbotsford
1 review
Reviewed March 9, 2009

This is our second trip to Tacoma and our first stay in the Murano, the service was awesome, the room was great and the decor was incredible. My family loved going around and looking at all of the art work in the lobby as well as all of the floors. The only thing that was missing was a pool/sauna, but would we stay again? You bet we would. Thank you staff at the Murano!!!!

  • Stayed March 2009, traveled with family
    • Value
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Helpful?
Thank trigon101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfair,WA
1 review
Reviewed February 10, 2009

Absolutely spectacular in every way. I have reservations for May, also. Cant wait to come back!

  • Stayed February 2009, traveled with friends
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Helpful?
Thank 8machos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
2 reviews
Reviewed February 10, 2009

comfortable and immaculate place to stay
friendly staff
comfortable beds

  • Stayed February 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Springmist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Murano

Property: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 
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Also Known As:
Murano Hotel Tacoma

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