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“Prime location”
Review of Hotel Murano

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Hotel Murano
Ranked #3 of 28 Hotels in Tacoma
Certificate of Excellence
Seattle, Washington
Level 6 Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Prime location”
Reviewed August 21, 2014

Boutique hotel style, with a lavish décor through out the reception, hallways, and restaurant. Love the comfort in the rooms, spacious areas, great bedding, beautiful views and right in the heart of Tacoma. We enjoyed our stays at Murano, every time we go to concerts at the Tacoma Dome.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 22, 2014
Jo,

Thank you for taking the time to give us some feedback.

We appreciate your high marks, and as you may already be aware, there are some GREAT concerts coming up at the Tacoma Dome.

Perhaps we'll have the opportunity to impress you again real soon?

Sincerely,

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
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English first
Vancouver, Washington
Level 5 Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 18, 2014

Why oh why do hotels..especially when they are 4 stars or 5?, never have enough staff to care for a full hotel? One elevator of 3 was down being replaced and 1 was out of order most of the time. We were on the 22nd floor and had up to 15 minute waits much of the time. The coffee bar had one wait staff and seats for at least 12. "This is the coffee bar and not really for breakfast" was what one of the servers told me. Of course the rest of the seats were taken. The one server behind the bar did her level best. The double scotch neat that my husband ordered at the bar was definitely not enough and all at our table agreed. The server said it absolutely was a double, but did come back later with another serving.

  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 19, 2014
Dear Sharon,

Thank you for your feedback and please accept my apologies for your inconveniences related to our elevators and also for the less than stellar service that you experienced within our restaurant.

Typically, that team receives high marks and I am sorry that your experience was not up to your expectations. We always prepare our staffing schedules based upon anticipated business levels and occasionally, things happen that prevent us from being at our best.

We have indeed been challenged by an elevator being out of service for a modernization project that was expected to have been completed in July. We are working hard along with our related vendors in getting the 3rd elevator back on line as soon as possible.

I do hope that you'll give us another opportunity to serve you in the future.

Sincerely,

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klamath Falls, OR
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 17, 2014

From the very start, the valet service was wonderful.....walking into the lobby was like walking into an art gallery! We called ahead and asked for an early check in.....and they were able to make it happen! We were there for my great granddaughter's pageant.....it was very busy but all the staff was very helpful and cheerful. We ate in the restaurant and everything we had was delicious and plenty of it. It is in a good location with shops and restaurants within walking distance. Our room was clean and comfortable.....the view amazing! (we were on the 14th floor) If I had to say anything on the negative side....it would be there were 3 elevators, but seemed only one or two were working and they were very slow. I would recommend staying there and hope to stay again another time.....!

Room Tip: Room with a view
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  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Joan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 18, 2014
Dear Joan,

Thank you for the great review!

Aside from our elevator challenges, it seems as if you had an enjoyable visit and I appreciate you recommending us.

I do hope you'll have another opportunity to stay with us in the future.

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 5 Contributor
86 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 17, 2014

This unique property is visually stunning, from the exterior with it's giant soaring slab of blue/green glass, to it's multi-level lobby with even more handblown glass to every floor featuring a different international glass artist. The views of Mt. Ranier to the southeast are stunning too, especially from the high floors. The rooms are cool and trendy with all of the right amenities for a business traveler or tourist, the beds are very comfortable, and the staff all super friendly.

One very small nit...the AC thermostat unit in my room wasn't functioning properly and when I finally called down to the desk to ask for engineering to come up, it was too late in the evening (the engineers had gone home). Unfortunately, the front desk staff didn't inform me of this until my second call 45 minutes later. The very nice young man from security couldn't fix it, but offered to move me to another room if I wanted.

The next morning, I let the manager know what had happened, because I genuinely felt she would want to know (not because I wanted anything - I really didn't!). She was genuinely apologetic and offered me a later checkout. Quite unexpectedly, I received an email later in the day saying that she had "comped" my room because I didn't have a perfect experience at Hotel Murano! Wow! Now, that's what I call an outstanding commitment to guest service. Thank you Hotel Murano, well done.

For convenience to downtown Tacoma, total visual coolness and outstanding guest service ,you simply cannot do better than the Hotel Murano!

Room Tip: Hi floor facing Mt. Ranier
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  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank SDTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 18, 2014
Wow... thank you for your kind remarks and thorough overview of your experience with us.

I certainly appreciate your feedback regarding how our staff and management handled your unfortunate experience with the AC unit and I am quite pleased that they made an impression on you.

It is so important to us to receive feedback as to how we are doing and I sincerely appreciate the time that you took to write in to Tripadvisor.

Your descriptions of our service, artwork, guest rooms, and views are wonderful... and I hope that you can join us again soon.

Best regards,

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooper City
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 13, 2014

Great hotel, the beds were wonderful. The staff was excellent especially the valets. Wonderful location in the heart of downtown Tacoma. Within walking distance to everything. The restaurant had delicious food with reasonable prices. Beautiful artwork throughout the hotel.

  • Stayed August 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank NancyCooperCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 14, 2014
Dear Nancy,

Thank you so much for taking the time to give us some feedback.

We do have a great team here (everywhere) and I appreciate you singling out our Valets who continuously work very hard to take care of everyone.

I am glad that you had an enjoyable visit and I do hope you'll come back to see us again real soon.

Best regards,

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level 6 Contributor
253 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed August 13, 2014

Although I have not stayed at this hotel, I have had the fortune of visiting and dining at its FANTASTIC RESTAURANT (BITE), and I was so impressed by the interior that I HAD to submit this review. From the moment you enter the hotel lobby, I promise you will be in AWE of the beautiful interior and modern design. While I live here in Tacoma, I'm actually considering booking a night or two at the hotel just for the experience. And, I the restaurant is just an ADDED BONUS!

Stayed August 2014, traveled solo
Helpful?
Thank Thurman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 14, 2014
Dear Thurman,

Thank you for the AWESOME feedback and compliments on your experience.

We are indeed quite proud of our restaurant and culinary style of our Executive Chef, Matt Stickle, and his team and I will certainly share your comments with him.

We will look forward to hearing from you again once you've had a chance to also enjoy a night or two in one of our fabulous guest rooms.

Thanks again!

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 13, 2014 via mobile

The hotel is very well located near major roadways. Staff is very courteous and helpful. Room service was efficient and the food was good. Lisa in room service was especially helpful in getting an item on the evening menu that wasn't available at the time we were ordering. That's customer service! Overall the hotel is very comfortable and clean. We must agree with previous comments about poor elevator design, you may wait longer than usual for one. All things considered, we would certainly recommend this hotel for a comfortable stay.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ffrayrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, August 14, 2014
Thank you for the nice review.

I appreciate your kind remarks regarding our staff and I will be sure to share your comments about Lisa with her as well.

I apologize for the inconveniences that you endured regarding our elevators. Fortunately, that problem will be behind us soon as the full modernization project is almost complete.

Thanks for saying that you'd recommends us to others, and I do hope you'll be able to visit us again soon.

Sincerely,

Stan Kott, General Manager

stan.kott@murano.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Murano

Property: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Location: United States > Washington > Tacoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 
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Also Known As:
Murano Hotel Tacoma

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