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“Great Hotel”
Review of Hotel Murano

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Hotel Murano
Ranked #3 of 28 Hotels in Tacoma
Certificate of Excellence
Chicago, Illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
Reviewed May 19, 2014

We stayed at Hotel Murano for a wedding just down the street. What a great hotel! Room was modern, clean, and comfortable. We also ate at the restaurant (Bite) which was great too. Usually hotel restaurants are over priced. This wasn't. Will definitely stay here again next time we are in Tacoma.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chadlyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 20, 2014
Dear Chad,

Your feedback is certainly appreciated and thank you for the praise of our undiscovered gem of a restaurant, BITE.

I agree with your sentiment regarding typical hotel restaurants and we will continue to focus on being "different" and a good value.

Thank you for your business and we hope you'll join us again soon.

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (288)
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English first
Tigard, Oregon
Level 6 Contributor
150 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 19, 2014

I recently spent two nights at this fantastic hotel. Almost everything from reservation to check-in to the room and the lobby bar was great. The only less than spectacular issue was the fact that they were improving their elevators which slowed movement. Other than that, the staff was very professional, polite and thorough. The glass art throughout the hotel was very interesting and beautiful. The price for both the room and the parking were reasonable. Highly recommend this hotel and I will stay here again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimGPortland_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 20, 2014
Dear Jim,

We like the way that you think!

Thank you for the fabulous review and wonderful comments regarding your experience.

We truly appreciate that you will recommend us to others and hope that you'll have the opportunity to join us again soon.

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 4 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 18, 2014

We just got back from a meeting at the Murano Hotel. It was a pleasure to stay there. Very well appointed, comfy beds, good linens and a beautiful collection of glass objects. The information given about each glassmaker is very good let alone their lovely creations. The hotel's elevators are being updated to use a touch keyboard for floor selection. It is new and was difficult to use at first. I'm sure this will improve when the upgrade is complete. We found the location to be perfect for our needs. It is very close to the Museum of Glass, Washington State History Museum, the Art Museum, etc. We will happily return.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acnona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 20, 2014
Dear Acnona,

Thank you for your thoughtful review. I am happy to hear that your meeting was a success and that you also had the opportunity to enjoy our facilities, and also notice some of the special things to see and visit here in our great city.

Yes, our elevators are indeed being modernized and although we are working through some inevitable" quirks" at this time, they'll be great and super fast once fully complete!

I hope that you'll join us again soon.

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 5 Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 14, 2014

This hotel is nothing but amazing. Each floor has a different artists' work displayed. It is literally a pleasure to stop at each floor in the elevator! I've stayed here several times and each stay is delightful. The rooms are extremely well appointed, the bathrobes are wonderful, the views are fantastic and the ambiance is simply delightful. I highly recommend this hotel to anyone staying in Tacoma.

  • Stayed February 2014, traveled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 17, 2014
Dear Debbie A.,

Thank you for your feedback! I am so glad that you again had the opportunity to enjoy our fabulous art throughout the facility and am especially pleased that you are a repeat guest.

We truly appreciate your business and your recommendation to others means so much to us!

Please ask for me during your next visit. Stan Kott, General Manager
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Swansea, Illinois
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 13, 2014

Stayed at hotel murano, awesome service incredibly friendly nice staff. Beautiful design, comfortable rooms and very interesting artwork incorporated into the design ofthe hotel!
Downtown Tacoma close to attractions, we walked to nearby restaurants for some meals. Dined in the hotel restaurant as well! The bar area in the lobby was a very pleasant experience, again wonderful staff.

Room Tip: Asked to be located near our family and the staff instantly changed our room to the same floor. We s...
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geoppert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 17, 2014
"...awesome service incredibly friendly nice staff", WOW, you surely know how to make us smile!

Thank you for the compliments as my staff and I work hard to deliver sincere and consistent hospitality and it is truly rewarding to be recognized by guests like you.

We appreciate the shout-out also to our location, our Lobby Bar, restaurant, and the attractions within easy walking distance here in our undiscovered gem of a city.

We hope that you'll have the opportunity to join us again.

Best,

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
2 reviews
Reviewed May 12, 2014

We are Tacoma locals who love to stay at the Murano whenever we can. It's nice, comfortable, and very reasonable. They offer great packages for locals and we stay a few times a year. I would recommend the Murano for out of town guests as well as locals who would like to get away without leaving!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tianaharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 17, 2014
Dear Tiana,

Thanks for the note and nice comments about your most recent, and previous experiences with us.

Also, we appreciate your acknowledgement of our package offerings as we do offer many enticing specials throughout the year for "locals" such as you and we are happy that you have made us one of your "get-away" destinations.

Until the next time...

Thanks.

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 5 Contributor
85 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed May 12, 2014

We stayed here for a night between arriving in Sea Tac and going down to Puget Sound. We got a great deal through Priceline, and a nice tip to the check-in lady got us upgraded to the 25th floor with its club benefits.

The hotel is aesthetically very cool. It has high ceilings, clean lines, and cool glass artwork throughout. As the hotel is on a steep hill, there are good views from many of the rooms. The bed was comfortable enough (although I think beds were probably better when it was a Sheraton). The bathroom was okay. The sink and counter space were nice, but the toilet and shower were clearly remnants from the Sheraton days and a little outdated.

The staff was friendly and helpful. Location was good. It's half a block to the Tacoma Conference Center, and walking distance to a number of good seafood restaurants.

Stayed May 2014, traveled as a couple
Helpful?
Thank mica178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, May 17, 2014
Dear Mica178,

Thank you for posting comments regarding your recent experience.

I am glad to hear that you had the opportunity to enjoy our art, Club Lounge, views, and the general design/ambiance of our remarkable facility.

Also, I appreciate your comments about our fabulous staff and our convenient location near the Tacoma Convention Center and other activities.

Sorry to hear that your bed & bath were not to your liking, with 319 rooms and suites with a wide variety of designs, bed types, and floor plans, I am certain that if you were to join us again we could find one that you would thoroughly enjoy.

Thanks again,

Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Murano

Property: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 
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Also Known As:
Murano Hotel Tacoma

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