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“Location Location Location!”
Review of Hotel Murano

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Hotel Murano
Ranked #3 of 28 Hotels in Tacoma
Certificate of Excellence
Camano Island
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Location Location Location!”
Reviewed July 14, 2013

Excellent service, Hotel staff was very quick in the check in and enough at the desk to take care of any rush and with a smile. It was an enjoyable stay. We are in Tacoma every year and this was the first time at the Murrano. Being close to the Tacoma Dome was an extra. The food in the resturant was very good but a little on the pricey side.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Gene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 16, 2013
Gene, thank you for this 5-star review! We're so glad you had a great time. From our service with a smile to our convenient location, we always want our guests to feel taken care of.

When you come back for your yearly trip, our door is always open!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Bellingham
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 11, 2013

Hotel staff is very friendly. Glass sculptures permeate the facility and can be found on every floor - very nice touch and really adds interest to the site. Hotel dining is fairly average however the wait staff was very attentive. The bell hops were knowledgeable and efficient. Room was clean and well maintained, somewhat European, in that the room was a bit small (plan accordingly). An iPod enabled radio was available and you can order pillows to your liking. The immediate vicinity has a number of restaurants none of which were especially exceptional. The hotel is immediately adjacent to the Tacoma Convention Center so it is very convenient for attending that facility.

Room Tip: If you can ask for a corner room, they are slightly larger and if you get an upper floor you will ge...
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  • Stayed July 2013, traveled on business
    • Value
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Helpful?
Thank Transportation Planner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 12, 2013
Thank you for this helpful feedback! We're glad you enjoyed our glass art collection— we love it when our guests get a chance to explore the artwork on each floor.

I appreciate you mentioning our helpful staff, too. Above all, we want you to feel taken care of, so it sounds like we've done our job!

I do hope you will come back and stay with us again soon. Our door is always open!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 9, 2013

Tacoma was once the equal of seattle and Portland. No longer. Not even close. But somehow, Tacoma has the classiest, most interesting, in my mind, the finest hotel in the Pacific Northwest. The Hotel Murano in Tacoma is a treasure. It is truly world-class. Yes, the rooms are very nice, the beds and linens are very fine top quality. The public spaces, the cool lounge off the lobby, the highly efficient front desk staff, the front door bellman, all make this a top rated hotel. But what makes the Murano so special is the theme of glass art. Each floor is devoted to some glass artist, with a sample of his/her work encased in a glass box. While they don't promote the idea, quite a few guests will tour the exhibit by moving from floor to floor to admire the artwork, and read the inscriptions. My most recent stay, coming up from Portland, I had my choice of staying in Olympia, or making it to Seattle. Easy decision -- stop at the Murano. On a previous occasion, attending a 2 day business gathering, typically held near SeaTac Airport. Instead they chose to do it at the Murano, yes a little extra distance to Tacoma, but everybody thought it was really worth it. The chance to stay at an extraordinary hotel. I would add that despite its beauty, the Murano is very comfortable for people with families, who are on the more casual side, no problem. And the rate was very reasonable I thought. Instead of $129 at a Ramada, on a recent Saturday night, the Murano was $156. Really well worth it for an exceptional experience.

Room Tip: I have been on higher floors and lower floors and all are quiet.
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  • Stayed July 2013, traveled solo
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Helpful?
Thank ourmanindc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, General Manager at Hotel Murano, responded to this review, February 3, 2015
Thank you so very much for your kind remarks and thoughtful review, please join us again soon.
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Vancouver
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2013

It is a far much improved Hotel since they changed from the Sheraton management.The lobby is art filled as each floor is .Each floor tributes a different artist with their work of art as well as pictures of them doing their art. The check in procedure was seamless and the elevator requires a swipe of the room the key which is a nice level of security. The room was a decent size , the king mattress was decent and the bed coverings were very good but not great .The restaurant was very good a tad pricey for dinner but average for breakfast

  • Stayed July 2013, traveled with friends
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Helpful?
Thank funnyman8017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 10, 2013
While it's wonderful you think we've improved under new management, it's a shame that your experience with us was just "good not great." We'd love to know what we could improve to make sure we really "wow" you next time!

What about your bed covers would you change? As far as our restaurant goes, we like to think of BITE as a step above your typical hotel restaurant experience. We use very fresh and high quality ingredients, so we feel like the quality of our food is an accurate reflection of our prices. Please let me know if you want to discuss this some more!

All and all, we're glad you had an enjoyable stay. We hope you'll stay with us again soon!

Be well,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
169 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 8, 2013

We were only in Tacoma for one night (July 4th) but our stay was great. Tacoma was very quiet so it was easy to get to and park - not sure about a normal day. We asked at the desk where we could watch the fireworks from and were told that we didn't need to worry about that as our room overlooked them! This was fantastic! They also gave us a code so we could have free wifi which you normally have to pay for - amazing! Parking was also very easy (either self or valet). The lobby was gorgeous with lots of great art and displays. There are also glass displays on every floor. Our room was large and the bathroom was very good. It's close to the museums and to the main roads in and out of Tacoma. We got on the I5 very easily the next morning when we were leaving. We'd definitely recommend this hotel to anyone visiting Tacoma.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank TravelingNicx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 10, 2013
Thank you for this marvelous review! We always want our guests to have a very memorable experience with us, so the fact that you had a "fantastic" stay is music to our ears!

We're glad you took the time to check out our art collection and modern decor. Thanks for mentioning our convenient location downtown, as well!

Next time you need a getaway, our door is always open!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 6, 2013

Stayed one night at the Hotel Murano. Nice modern hotel with glass exhibits on every floor. Feels like you're staying in a gallery rather than a hotel. Hotel is within walking distance to convention center and the glass museum. Hotel also has a hair salon and a spa. Rooms are a nice size, with modern bathrooms.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank nj_traveller16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 7, 2013
Thanks for sharing your experience with us. It only takes one night to see how unique we really are!

We're so glad you enjoyed our extensive art collection, fun amenities and convenient location.

We hope you'll come back and stay with us for a longer period of time— there's much more of this city to explore!

Warm regards,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheaton, Illinois
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 1, 2013

This is the best hotel in Tacoma; I attended a convention and compared notes with those staying at other hotels. The Murano is a property that will meet the needs of business or pleasure travelers. Every floor is devoted to a "glass artist" with a display on each floor. The displays were interesting. The rooms are excellent and clean; and their food is good and reasonable considering the quality of the food. Many rooms have a view of Mt Rainer if it is not hidden by the clouds.

  • Stayed November 2012, traveled on business
    • Value
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    • Rooms
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Helpful?
1 Thank mrsaintmarteeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, July 2, 2013
Thanks for this feedback! We're so glad you had a great experience. Whether you're just staying a few days for business or taking a week's vacation with your family, we do our best to accommodate each and every one of our guests.

Thanks for mentioning our extensive art collection— we love it when our guests take the time to explore each floor! Next time you need a place to stay in Tacoma (whether it's business or pleasure), please keep us in mind!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Murano

Property: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Location: United States > Washington > Tacoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 
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Also Known As:
Murano Hotel Tacoma

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