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“Hotel redeems the city of Tacoma!”
Review of Hotel Murano

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Hotel Murano
Ranked #3 of 28 Hotels in Tacoma
Certificate of Excellence
Las Cruces, New Mexico
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel redeems the city of Tacoma!”
Reviewed November 15, 2012

This place is a gem! We were in tacoma for a conference and overall found the town to be depressing especially as we were without transport. This hotel was a bright spot in all the gloom and cloudy-ness! The staff is wonderful and helpful. The rooms are lovely, clean and interesting. There are beautiful glass sculptures throughout the hotel and it is decorated in the most captivating way. Chic and polished. Great for business/romantic travel. Hotel food was good but over-priced. Be sure to ask desk attendants for dining recommendations as you may find yourself wandering the streets looking for something decent to eat for a loooong time and then being displeased when you do.

Room Tip: ask for a room overlooking the water.
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  • Stayed November 2012, traveled on business
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Helpful?
Thank NMChileblossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, February 7, 2013
I know it's been several months, but this review is a gem! Thank you for the thoughtful comments. I appreciate you mentioning our extensive artwork collection. We're fortunate to have so many great pieces and love sharing them with our guests! I'm sorry you think we're 'a bit overpriced'. We feel our unique, upscale atmosphere, numerous amenities and attentive service reflect our prices. I'd love to discuss this some more with you if you have any questions. Thanks again for your great feedback. We look forward to seeing you back here soon!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Coeur d'Alene, Idaho
Level 6 Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 14, 2012

The Hotel Murano is perfectly satisfactory for its price point. This is especially true if you get the $105 Gov’t rate for the Deluxe King, as I recently did. (I saw rack rates of 139-169 King Deluxe in the upcoming months)
We checked in fairly early on a Friday and I requested a view of Mt. Rainier. We were put in room 2310, just off the elevators. We were not bothered by any elevator or hallway noise. The view was spectacular during the limited time we had clear skies. The room was clean; although it did show some limited wear.
It seems that this may be an older property that has been upgraded to present a modern, chic look. If you don’t look to close, it pulls that off. All in all it is a good property in a nice Tacoma location, especially for concert-goers, museum buffs, or conventioneers.
On quirk to note regarding the spa; my wife had the Savi Spa Pedicure – which she said was just “okay”. She ordered a Mimosa, and while the Spa has been owned by the hotel for a year or so, paying for it became quite a hassle. It took quite a while to get the order (the restaurant is not that far away….) and when she went to pay for her treatment, the spa desk looked at her like she was crazy when wanting to pay for the drink. They told her to go to the front desk to take care of it. The front desk had quite a time figuring out how to handle it as well. After 15 minutes or so, they were able to have it billed to our room. Also, she could not add a tip when paying with plastic and they played country music in the spa; that’s kinda weird. Their billing systems may need an upgrade…...

Room Tip: Ask for a view of "the mountain"
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank LUVtheNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, February 7, 2013
I know it's been several months, but thank you for this feedback. All and all, it sounds like you had a great experience. I appreciate you mentioning that our prices are fair — considering the fun amenities, modern decor and beautiful view! Regarding your wife's spa experience, I'm so sorry about all that confusion regarding a simple drink. I will absolutely talk with my staff about this. I'm glad we were eventually able to get it taken care of, but it should not have taken 15 minutes.

Once again, I really appreciate your constructive comments. I hope you and your wife will come back and see us in the future — I know we can show you an even better experience!

Cheers,
Stan Kott, General Manager
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Seattle, Washington
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed November 12, 2012

Decided to get away from Seattle for the weekend but didn't want to go too far. So Tacoma was the destination. Hotel Murano is located right downtown within walking distance of everything. We walked over to antique row and browsed, had some coffee at a cool little shop then walked further downtown. We could have gone to the Glass Museum but I'd been there before. Also the Tacoma Art Museum had a Warhol exhibit but we wanted to eat dinner instead. So we headed back to the hotel and had dinner at a nearby sushi restaurant. Then back to the hotel for an early evening. A lovely hotel filled with beautiful artwork, nicely appointed rooms and a great location. I see another reviewer said the locale was seedy, this wasn't my experience, but I'm also probably more familiar with the city so I knew where to go.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank erinray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, February 7, 2013
I know it's been a few months since you wrote this, but I just wanted to personally thank you for this great review. I appreciate you mentioning that we have such a great location — we really want our guests to take advantage of everything downtown Tacoma has to offer! And thanks for sticking up for us with regards to other reviews you read. Please don't be a stranger. We'd love to have you back soon!

Cheers,
Stan Kott, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 12, 2012

So it may not have been the best night to sample the Hotel Murano. They were extra busy, hosting a local candidate's post-election party. What I can say is that the room was wonderful, the atmosphere was vibrant, and I wish we could have experienced more of it, including the restaurant/bar.

  • Stayed November 2012, traveled on business
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Helpful?
Thank MrsChad27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stan K, Manager at Hotel Murano, responded to this review, February 15, 2013
I know it's been several months since you wrote this, but thank you so much for your feedback. I'm sorry things were a little crowded when you stayed with us, but I'm so happy you enjoyed your room and the 'vibrant' atmosphere! We'd love for you to come back and stay with us soon — there's so much more of our hotel you need to experience. And our restaurant, BITE, cannot be missed! Thanks again for this review, and we hope you are doing well in the New Year!

Cheers,
Stan Kott, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McMinnville, Oregon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 12, 2012

Lovely art work in a clean and functional space. Restaurant had good food. All staff were very friendly and accommodating. Attended a conference and stayed in the hotel. Hotel Murano is centrally located in downtown Tacoma, so it was easy access to museums and restaurants.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OregonMichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
1 review
Reviewed November 10, 2012

Beautiful glass artwork, friendly staff, quiet rooms, good food (at good prices), and a great location. Would definitely stay here again. This is one of the few places I have visited that actually looks like the pictures posted on the website.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank cjcaywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Level 2 Contributor
7 reviews
Reviewed November 9, 2012

Convenient to freeways, very helpful and knowledgeable staff, good food and very comfortable rooms. This hotel is a no-brainer when it comes to selecting a hotel that is more vacation than business and still at a reasonable prices.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Microfine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Murano

Property: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Location: United States > Washington > Tacoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 
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Also Known As:
Murano Hotel Tacoma

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