My husband and I visit at least once a year for a weekend getaway and are usually satisfied with our stay. We often recommend Skamania for short escapes. However, this trip, a two night stay right before Christmas was rather disappointing and a huge let down.
Let me first say that the staff, front desk, both restaurants and the spa were all nice. Victor the bellman, always exceptionally kind. The food was really good overall.
-There were drops of blood on the bathroom counter. I took a picture on my phone to the front desk and asked to change rooms and was relocated to another room. Although the the two young men at the front desk apologized, I never heard from a single manager. Not to see if the new room was satisfactory, if I was fine, nothing. Having some experience in hotel management I feel they dropped the ball here. I tried to be understanding because it was a very busy weekend, however, this changed the mood of my entire weekend.
-I scheduled a massage at the spa and the room was so cold it was hard to relax. My masseuse was even cold and went to the "relaxation room" to retrieve a small space heater in an attempt to heat the space. Did not enjoy experience.
FYI Groupon users- my husband and I purchased a groupon for here that had expired which you can still use the value of the purchase amount at the establishment. So, basically we were thinking it was the same concept as having a gift card with x dollars to use. We were told it could only be used for room charges? Since it was now a dollar for dollar value we did not understand why it could not be used for incidentals, like $17 resort fees and taxes etc. Just wondering?
Would we return? We still have our expired groupon for room only. Everybody deserves a second chance, this time I will not forget the clorox wipes.
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- Also Known As:
- Skamania Hotel Stevenson
- Skamania Resort Stevenson
- Skamania Lodge Washington