The hotel is clean and the staff are all exceptional! They serve a plentiful breakfast and have a nice pool and spa. I would highly recommend this hotel, especially if you have pets and they are very pet friendly.More
- Free Wifi
- Free Parking
The hotel is clean and the staff are all exceptional! They serve a plentiful breakfast and have a nice pool and spa. I would highly recommend this hotel, especially if you have pets and they are very pet friendly.MoreShow less
Thank you for the review of our hotel. I am glad you were able to enjoy our breakfast and pool area. Thank you for recognizing us as a pet friendly hotel. We love to have the dogs come and say hi to us at the front desk. We hope to see you again soon.
Back in Spokane for daughter's graduation. Stayed for 2 nights. Still the same great staff who are friendly, courteous and professional. Breakfast was good as always. Only problems in my room were the shower had little pressure and the door stuck when trying to shut it. Usually the doors will shut on there own and close this would catch and not shut completely making easy access to the room. It was reported to the management to take care of. Overall another good stay.
Thank you for writing a review of our hotel. Also we would like to thank you for your continued loyalty to the Best Western Brand. I have had that door fixed on your room. I apologize about any inconvenience this caused during your stay. Congratulations on getting your daughter graduated that is a big accomplishment for the whole family. We hope to see you again soon. Thank you
Very friendly! Breakfast was great, they have a variety of options like waffles, cereal, eggs, sausage, bacon, oatmeal and etc! They have a shuttle bus that goes to the casino free of charge and they pick you up at the time you wish to go back to your room. We had a great time!
Thank you for the nice review. We are glad you enjoyed our breakfast and staff. Our shuttle is always happy to go to the casino, airport, or area dining. Thank you again and we hope to see you again soon.
Asst. General Manager
Our shuttle driver Megan made our stay amazing! She was sweet and very hospitable. Please acknowledge her for going above and beyond the call of duty. The rooms were modern and breakfast was good. The location was across from a Denny's allowing some late night dining.
Thank you for writing a review of our hotel. We appreciate all of the compliments. I was your shuttle driver. Thank you for the comments and I am so glad you had a great stay with us. We hope to see you again soon.
Asst. General Manager
The hotel is located in a very odd area. It is crammed in a tight spot with a gas station and restaurant. Parking was very limited. The hotel itself is very plain. The front door was small and the lobby was very plain. Looks like they are going for a modern feel, but it just felt big and empty. The check in was very quick and efficient, staff friendly enough, but not overly. Our room, a king, was big enough and loved the decor. But there were small things, a missing lightbulb, a moldy shower curtain, no tissues and could not find a trash can. There was a small green tub labeled "Paper only" and that was it. There are recycling bins in the halls and I am all for going green and recycling, but no trash can and a bare bones on amenities overdoes it for me. The stairways and the elevator need a good cleaning. There was visible debris on the floor. Nice pool and hot tub, never busy and the hotel seemed very full. We did use the wifi on our phones and it was adequate. Breakfast was average. Enough warm items, standard eggs, meat, cereal, fruit. Checkout was quick too, again with the average employee. I am glad I did not pay more for this room. A little disappointed. Expected more from the Best Western name.
Thank you for taking the time to review our hotel. I apologize about the missing trash can and shower curtain in your room. We have been checking these things daily to ensure that this doesn't happen again. We do check the hallways, elevator and stairs, however we will definately do it more frequently as this is not our usual standard. We hope that you will visit us again and we can give you a more enjoyable experience.
Thank you again for the comments and suggestions.
Asst. General Manager