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“Disappointed”

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BEST WESTERN PLUS Peppertree Airport Inn
Ranked #12 of 46 Hotels in Spokane
Certificate of Excellence
Malott, Washington, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed February 20, 2013

The rooms were great, we chose this motel because of the heated swimming pool, breakfast, and pet friendly. But, was very disappointed to find out that the motel was under construction and the breakfast was served out of another room with not much breakfast choices. Their was no gift shop open and the swimming pool was freezing and the hot tub dirty. We were told they would get the heat in the pool. We were woken up to young adults slamming doors around 2:00 a.m. And shortly after the fire alarm went off and we had to gather all the kids and dogs. It was very sad to see the older couples coming out of the building with their animals and pj's on. We never were told by staff that it was ok to return into the building and the pool never got heat..i thought a discount would have been nice. We paid over $200 for two nights

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Theresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, February 22, 2013
Thank you for taking the time to write a review. I apologize about the fire alarm and the pool. We have had those things fixed. I hope you will give us another chance to show you great hospitality.
Thank you again and my apologies.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
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    32
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 17, 2013

The remodel of the lobby meant only one desk person to handle everything in a corner of a hallway. Loads of people waiting around even late at night, for service. The breakfast was similarly impacted. Crowded. The room itself was adequate, clean enough, etc. It was quiet one night, excessively loud due to neighbor room partying the next. Had to ask them to quiet down. In the middle of the night, the fire alarm--very loud directly above the bed--drove us and everyone else out into the parking lot for awhile. The next day, the staff we asked had no explanation as to the cause. The indoor pool was very cold. The hot tub was very, very cloudy and not very hot at all. In the entire pool room, we could not smell a whiff of chlorine which concerned me as to sanitation safety. If everything had been normal at this hotel, I would have given it a 2 or maybe 2 1/2 star. As we found it, a 2 or less.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank LSD3Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, February 19, 2013
Thank you for taking the time to write a review. I apologize about the inconveniences during your stay. We have had the fire alarm checked and this should avoid early wake ups in the future. Our new breakfast room will not be cramped. Thank you for staying with us during our renovations. I hope that you will give us another chance to show you exceptional hospitality.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avondale, Arizona, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 4, 2013

The whole hotel was being remodeled, not just the lobby as advertised. The gym was closed. We were not informed at checkin that the continental breakfast was still available but at a different location. The bed was extremely firm and uncomfortable. Access in and out of the building was at times problematic due to the construction/mess.

  • Stayed January 2013, traveled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank THOMAS P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, February 6, 2013
Thank you for taking the time to write a review. I apologize about the inconvenience of our construction. We are working to improve our hotel. I hope that you will come back and see our finished product.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennewick, Washington
1 review
5 of 5 bubbles Reviewed January 31, 2013

I was very pleased with the helpful staff. Liz and Megan did a superb job making sure that we were comfortable and had everything we needed.It was a great choice for us. The breakfast was fresh and the room was clean. What more could anyone need? Thanks for everything!

  • Stayed January 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank lorri e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, February 2, 2013
Thank you so much for taking the time to write a review. I appreciate all of the nice things you said and we hope to see you again soon. I will let Liz know to keep up the good work.

Thank you again.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

Really liked staying here on our way through town. It took only a few minutes to get downtown from there the rooms were really comfortable and I slept well! Longhorn BBQ place is around the corner I would also recommend going there to eat.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Marty889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 25, 2013
Thank you for your review. We are very close to downtown and I am glad you enjoyed our hotel. I also enjoy the Longhorn BBQ, it is excellent. We look forward to you staying with us in the future. Thank you again for your review.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riondel, Canada
1 review
5 of 5 bubbles Reviewed January 17, 2013

My hats off to this Airport Inn. They were there for us when we needed a room and help with our car.Thank You! from Tom and Jill. We will always be back to stay and fly out of Spokane to Mexico and stay there. Don,t believe everything you see and hear on TV about USA best neighbors Canada has. Don,t overlook this place to stay at.

Room Tip: Don,t overlook this place to stay at
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miccmacc_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 20, 2013
Thank you for taking the time to write us a review. I am so glad you were able to utilize our park and fly package. We can't wait for you to stay with us again and see our renovations and upgrades.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kootenay Rockies, Canada
Level Contributor
242 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
1 of 5 bubbles Reviewed January 13, 2013

We have been loyal Best Western guests since 2006 and have had mostly good experiences.

I booked a pet-friendly room at this BW Hotel in Spokane, WA.
At check-in the room we were given appeared to be a 'storage room': mattresses were stacked against the walls, furniture stacked and even the bathroom was stored full of blankets, pillows etc.
The front desk explained they were going through a renovation and gave us keys to another room.

The room was a nice size, however the bath tub still had multiple strands of hair stuck to the wall. The pillowcases on BOTH beds were stained with mascara and one had a very ugly looking unidentifiable stain on it. They were are all very wrinkled as well. The blankets on BOTH beds had bodily fluids in multiple area's. How housekeeping could have missed these obvious red stains on the white blankets is a mystery to me. I have never come across this kind of thing in any hotel before. When we called the front desk we were told "it is very busy, you will have to wait", and someone came later to collect the dirty bedding and replaced it with clean pillow cases and blankets. No apology was offered, only comments about "communication with the housekeeping staff is not always smooth" !! I did not ask for any discount and none was offered. I was very surprised by the staff's indifferent and "don't care" attitude. I would strongly discourage anyone from staying at this property until they get "their ducks in a row"

Beds: very comfortable !

Room Tip: don't book on the main floor, make sure the room has been cleaned before you unpack your luggage...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank garden-witch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 16, 2013
Thank you for the review of our hotel. I apologize for the error on our part in the first room you were given. As for the other issues that is not our usual standard and it will be addressed immediately. We look forward to you staying with us again so you can see our exciting new renovations of the exterior and lobby of our hotel. I again apologize for any inconveniences. Please feel free to contact me directly if there is anything I can do for you.

Megan Morgan
Asst. General Manager
asstmgrspokane@peppertreeinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Property: BEST WESTERN PLUS Peppertree Airport Inn
Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Spokane
#9 Family Hotel in Spokane
#10 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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